At a Glance
- Tasks: Manage partnerships and ensure top-notch service delivery for clients.
- Company: Dynamic company focused on partner management and customer success.
- Benefits: Attractive salary, performance bonus, and opportunities for professional growth.
- Other info: Join a collaborative environment with a focus on continuous improvement.
- Why this job: Be the key player in enhancing service quality and client satisfaction.
- Qualifications: Experience in partner management and strong communication skills required.
The predicted salary is between 70000 - 80000 € per year.
The Partner Services Manager is a service delivery and ecosystem governance role focused on managing external partners and ensuring high-quality service outcomes for clients. This is not a sales role and has no involvement in sales activity or revenue generation. The focus is exclusively on service performance, partner management, governance, and customer outcomes.
Key Responsibilities
- Partner & Vendor Management
- Manage and maintain relationships with strategic service partners and vendors
- Oversee day-to-day service delivery across the partner ecosystem
- Act as the primary escalation point for partner-related service issues
- Ensure partners meet contractual and operational obligations
- Service Delivery & Customer Success
- Oversee services delivered to clients through third-party partners
- Ensure consistent service quality and adherence to SLAs
- Support customer success through effective partner coordination
- Drive resolution of service delivery issues and incidents
- Governance & Compliance
- Establish and maintain governance frameworks across all partners
- Ensure compliance with internal standards, policies, and contractual requirements
- Conduct regular service reviews and performance audits
- Maintain documentation and governance reporting standards
- Performance Management & KPIs
- Define, track, and report on partner performance metrics and KPIs
- Produce regular performance dashboards and service reports
- Drive continuous improvement across the partner ecosystem
- Ecosystem Management
- Manage and optimise the wider partner ecosystem
- Ensure alignment between multiple service providers
- Identify gaps, overlaps, and opportunities for improvement
- Support onboarding and integration of new partners
Key Partners / Suppliers
- Park Place Technologies
- Technomove
- Nebula
- Corner365
- Glue
Requirements & Experience
- Proven experience in vendor, supplier, or partner management
- Strong background in service delivery management or IT service operations
- Experience defining, implementing, and tracking performance metrics and KPIs
- Ability to manage multiple stakeholders across internal and external teams
- Strong governance and operational discipline
- Excellent communication and relationship management skills
Package & Location
- Salary: £70,000 + £10,000 bonus
- Bonus: Personal performance bonus included
- Location: Milton Keynes (preferred) or London
Strategic Partnerships Development Manager in Northampton employer: Robertson Sumner
As a Strategic Partnerships Development Manager, you will thrive in a dynamic work environment that prioritises collaboration and excellence in service delivery. Our company fosters a culture of continuous improvement and professional growth, offering robust training programmes and opportunities for career advancement. Located in Milton Keynes, we provide a supportive atmosphere where your contributions directly impact client success and partner relationships, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Partnerships Development Manager in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Strategic Partnerships Development Manager role. You never know who might have the inside scoop on opportunities or can refer you directly.
✨Tip Number 2
Prepare for those interviews by researching the companies you're interested in. Understand their partner ecosystem and think about how you can contribute to their service delivery and governance. This will help you stand out as someone who’s genuinely interested in their success.
✨Tip Number 3
Practice your communication skills! As a Partner Services Manager, you'll need to manage relationships and resolve issues effectively. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic roles that might just be the perfect fit for you. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Strategic Partnerships Development Manager in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Partner Services Manager. Highlight your experience in vendor management and service delivery, and don’t forget to mention any relevant KPIs you've tracked!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about service performance and partner management. Show us how your skills align with our focus on customer outcomes.
Showcase Your Communication Skills:Since this role involves managing relationships, make sure your application reflects your excellent communication skills. Use clear and concise language, and don’t hesitate to share examples of how you’ve successfully managed stakeholders.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Robertson Sumner
✨Know Your Partners
Before the interview, do your homework on the key partners mentioned in the job description. Understand their services and how they fit into the ecosystem. This will show that you’re genuinely interested in the role and can manage relationships effectively.
✨Demonstrate Service Delivery Knowledge
Be prepared to discuss your experience with service delivery management. Think of specific examples where you've ensured high-quality outcomes or resolved service issues. This will highlight your ability to oversee day-to-day operations and maintain service standards.
✨Showcase Governance Skills
Since governance is a big part of this role, come ready to talk about frameworks you've established or maintained in previous positions. Share how you’ve ensured compliance and conducted performance audits, as this will demonstrate your operational discipline.
✨Prepare for Stakeholder Management Questions
Expect questions about managing multiple stakeholders. Have examples ready that illustrate your communication and relationship management skills. This will help convey your ability to coordinate effectively across internal and external teams.
