At a Glance
- Tasks: Support complex IT environments and mentor junior engineers while driving service excellence.
- Company: Join a growing Managed Service Provider with a focus on innovation.
- Benefits: Competitive salary, professional development, and a supportive team culture.
- Other info: Dynamic work environment with opportunities for career advancement.
- Why this job: Make a real impact by solving complex issues and mentoring the next generation of engineers.
- Qualifications: Experience in 2nd/3rd line support and strong troubleshooting skills.
The predicted salary is between 60000 - 80000 £ per year.
Robertson Sumner is seeking an experienced IT professional to join as a senior 2nd/3rd line escalation engineer within our growing MSP.
You will support complex customer environments while mentoring junior engineers and driving service excellence across the support team.
You’ll troubleshoot across Microsoft technologies, networking, and cloud platforms, manage tickets to SLA targets, document knowledge, and liaise with vendors while building strong customer relationships.
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Senior Service Desk Engineer - Tech Escalation & Mentoring in Northampton employer: Robertson Sumner
Robertson Sumner is an exceptional employer that fosters a dynamic work culture where innovation and collaboration thrive. With a strong focus on employee growth, we offer tailored development opportunities and a supportive environment that encourages you to make a meaningful impact in the Managed Services sector. Located in a vibrant area, our team enjoys not only competitive benefits but also the chance to work alongside industry experts, making every day rewarding and engaging.
