At a Glance
- Tasks: Provide top-notch IT support and troubleshoot technical issues for customers.
- Company: Join a dynamic team in a fast-paced IT environment.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work culture.
- Other info: Opportunities for personal growth and team collaboration.
- Why this job: Be the first point of contact for customers and make a real difference.
- Qualifications: Knowledge of IT systems and a passion for helping others.
The predicted salary is between 30000 - 42000 € per year.
Our client are looking for a motivated and customer-focused 1st Line Engineer to join their Service Desk team in Northampton. This is an exciting opportunity to work within a fast-paced environment, providing technical support to customers.
As a key member of the Service Desk, you will act as the first point of contact for IT support requests and incidents, ensuring they are handled professionally, efficiently, and in line with service expectations. You will work closely with our workshop, field, 2nd line, and 3rd line teams to ensure issues are resolved quickly and customer satisfaction remains high.
Key Responsibilities- Answer incoming Service Desk calls in a professional and timely manner
- Log all Service Requests and Incidents within the ITSM tool
- Troubleshoot and resolve technical issues remotely
- Escalate incidents and service requests when required
- Keep customers updated on progress and resolution times
- Monitor customer IT systems using monitoring software
- Maintain accurate job sheets and time recording
- Act as a liaison between customers, escalation teams, and third-party vendors
- Support the Managed Service Operations Centre
- Participate in agreed ad-hoc projects, including site visits and customer meetings
- Continuously develop technical knowledge and skills
- Create and maintain documentation and procedures
- Support training and knowledge sharing within the team
- Follow company, departmental, and customer policies and procedures
- Attend team meetings and complete required administrative tasks
- Knowledge of IT infrastructure and systems
- Networking
- Servers & Storage
- Modern Workplace
- Security
- Experience supporting and configuring mobile devices
Does this sound like you? Please apply below.
IT Support in Northampton employer: Robertson Sumner
Join a dynamic and supportive team as an IT Support 1st Line Engineer in Northampton, where your contributions will be valued in a fast-paced environment. Our company fosters a culture of continuous learning and development, offering ample opportunities for personal and professional growth while ensuring high customer satisfaction. With a focus on teamwork and collaboration, you'll have the chance to work closely with various technical teams, enhancing your skills and making a meaningful impact on our clients' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support in Northampton
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since you're applying for an IT Support role, brush up on troubleshooting common issues and be ready to demonstrate your problem-solving abilities during the interview.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and keen to learn more about the role and the team dynamics. Plus, it gives you a chance to assess if the company is the right fit for you!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and you can keep track of your progress. We’re here to help you land that job!
We think you need these skills to ace IT Support in Northampton
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service skills in your application. We want to see how you’ve gone above and beyond to help customers in the past, as this role is all about providing top-notch support!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that gets straight to the point!
Tailor Your Experience:Don’t just send a generic application! Tailor your experience to match the job description. Mention specific skills or experiences that relate directly to the IT Support role we’re offering.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Robertson Sumner
✨Know Your Tech Basics
Brush up on your knowledge of IT infrastructure, networking, and security. Be ready to discuss common technical issues and how you would troubleshoot them. This shows that you're not just a people person but also technically savvy!
✨Practice Customer Interaction
Since this role is all about customer support, practice how you would handle calls and emails. Think about how to communicate technical information clearly and patiently. Role-playing with a friend can help you feel more confident.
✨Familiarise Yourself with ITSM Tools
Get to know the IT Service Management (ITSM) tools commonly used in the industry. If you have experience with any specific tools, be sure to mention them. Showing familiarity with these systems can set you apart from other candidates.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This demonstrates your genuine interest in the position and helps you assess if it's the right fit for you.
