At a Glance
- Tasks: Provide top-notch IT support and troubleshoot technical issues for customers.
- Company: Join a dynamic team in a fast-paced IT environment.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work culture.
- Other info: Opportunities for personal growth and team collaboration.
- Why this job: Be the first point of contact for customers and make a real difference.
- Qualifications: Knowledge of IT systems and a passion for helping others.
The predicted salary is between 30000 - 42000 £ per year.
Our client are looking for a motivated and customer-focused 1st Line Engineer to join their Service Desk team in Northampton. This is an exciting opportunity to work within a fast-paced environment, providing technical support to customers.
As a key member of the Service Desk, you will act as the first point of contact for IT support requests and incidents, ensuring they are handled professionally, efficiently, and in line with service expectations. You will work closely with our workshop, field, 2nd line, and 3rd line teams to ensure issues are resolved quickly and customer satisfaction remains high.
Key Responsibilities- Answer incoming Service Desk calls in a professional and timely manner
- Log all Service Requests and Incidents within the ITSM tool
- Troubleshoot and resolve technical issues remotely
- Escalate incidents and service requests when required
- Keep customers updated on progress and resolution times
- Monitor customer IT systems using monitoring software
- Maintain accurate job sheets and time recording
- Act as a liaison between customers, escalation teams, and third-party vendors
- Support the Managed Service Operations Centre
- Participate in agreed ad-hoc projects, including site visits and customer meetings
- Continuously develop technical knowledge and skills
- Create and maintain documentation and procedures
- Support training and knowledge sharing within the team
- Follow company, departmental, and customer policies and procedures
- Attend team meetings and complete required administrative tasks
- Knowledge of IT infrastructure and systems
- Networking
- Servers & Storage
- Modern Workplace
- Security
- Experience supporting and configuring mobile devices
Does this sound like you? Please apply below.
IT Support in Northampton employer: Robertson Sumner
Join a dynamic and supportive team as an IT Support 1st Line Engineer in Northampton, where your contributions will be valued in a fast-paced environment. Our company fosters a culture of continuous learning and development, offering ample opportunities for personal and professional growth while ensuring high customer satisfaction. With a focus on teamwork and collaboration, you'll have the chance to work closely with various technical teams, enhancing your skills and making a meaningful impact on our clients' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support in Northampton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Robertson Sumner values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Robertson Sumner might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Robertson Sumner!
✨Direct Apply to Robertson Sumner
Let's not forget to apply directly through the Robertson Sumner website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support in Northampton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Robertson Sumner.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Robertson Sumner. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Robertson Sumner
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
