At a Glance
- Tasks: Provide technical support and maintain secure, reliable networks for clients.
- Company: Leading technology services organisation with a focus on innovation.
- Benefits: Gain hands-on experience, mentorship from senior engineers, and career growth opportunities.
- Other info: Collaborative environment with workshops and training to enhance your networking knowledge.
- Why this job: Kickstart your IT networking career while working on real-world client networks.
- Qualifications: 2-6 years in network support, hands-on with networking devices, and strong troubleshooting skills.
The predicted salary is between 30000 - 40000 £ per year.
Our client, a leading technology services organisation, is looking for a Network Support Engineer to provide technical support and help maintain robust, secure, and reliable networks for their customers. You’ll work closely with senior engineers, internal teams, and clients to troubleshoot issues, implement solutions, and ensure smooth network operations.
Responsibilities
- Provide second-line support for networking issues, identifying and resolving problems across LAN, WAN, and wireless networks.
- Work closely with Level 1 support teams to elevate and resolve complex network incidents efficiently.
- Assist in the deployment, configuration, and maintenance of network devices such as switches, routers, firewalls, and access points.
- Monitor network performance and implement basic troubleshooting and corrective actions.
- Document incidents, resolutions, and technical procedures clearly for internal knowledge sharing.
- Work under the guidance of senior engineers to develop your technical skills and understanding of multi-vendor networks (HPE, Cisco, Juniper, Arista, Dell, etc.).
- Collaborate with clients and internal teams to provide timely updates on incidents and projects.
- Participate in workshops, training sessions, and hands‑on exercises to enhance your networking knowledge.
Requirements
- 2–6 years of experience in network support or a similar technical role.
- Hands‑on experience with networking devices (switches, routers, firewalls, access points) and basic configurations.
- Understanding of core networking concepts such as TCP/IP, VLANs, routing protocols, and firewall rules.
- Good troubleshooting skills and a methodical approach to problem‑solving.
- Strong communication skills and the ability to work effectively in a team environment.
- Willingness to learn and grow under the guidance of senior engineers.
Certifications Preferred
- CCNA (Cisco Certified Network Associate) or CCNP
- Network+ or other foundational networking certifications
Why Join This Opportunity
This is a fantastic opportunity for a junior network engineer to gain hands‑on experience with multi‑vendor environments, develop technical skills, and grow into a more senior networking role. You’ll work on real‑world client networks, collaborate with experienced engineers, and build a strong foundation for your career in IT networking.
Network Operations Center Engineer employer: Robertson Sumner
Join a leading technology services organisation that prioritises employee growth and development in a collaborative work culture. As a Network Operations Center Engineer, you will have the opportunity to enhance your technical skills through hands-on experience with multi-vendor environments while working closely with senior engineers and clients. Enjoy a supportive atmosphere that encourages continuous learning and offers a pathway to advance your career in IT networking.
StudySmarter Expert Advice🤫
We think this is how you could land Network Operations Center Engineer
✨Tip Number 1
Network with industry professionals! Attend tech meetups or online forums where you can connect with others in the field. This not only helps you learn but also opens doors to job opportunities.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects, especially any hands-on work with networking devices. This gives potential employers a clear view of what you can do.
✨Tip Number 3
Prepare for interviews by brushing up on common networking scenarios and troubleshooting techniques. Practising with mock interviews can help you feel more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to get noticed by our hiring team.
We think you need these skills to ace Network Operations Center Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in network support and showcases your hands-on skills with devices like switches and routers. We want to see how your background aligns with the role, so don’t be shy about mentioning any certifications like CCNA or CCNP!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about networking and how you can contribute to our team. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Showcase Your Problem-Solving Skills:In your application, highlight specific examples where you've successfully troubleshot network issues. We’re looking for candidates who can think critically and approach problems methodically, so share those stories that demonstrate your skills!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Robertson Sumner
✨Know Your Networking Basics
Make sure you brush up on core networking concepts like TCP/IP, VLANs, and routing protocols. Being able to discuss these topics confidently will show that you have a solid foundation and are ready to tackle the technical challenges of the role.
✨Showcase Your Troubleshooting Skills
Prepare to discuss specific examples of how you've resolved network issues in the past. Think about the steps you took, the tools you used, and the outcome. This will demonstrate your methodical approach to problem-solving, which is crucial for this position.
✨Familiarise Yourself with Multi-Vendor Environments
Since the role involves working with various vendors like Cisco and Juniper, it’s a good idea to familiarise yourself with their products and configurations. Mention any hands-on experience you have with these devices during the interview to highlight your practical knowledge.
✨Communicate Effectively
Strong communication skills are key in this role, especially when collaborating with clients and internal teams. Practice articulating your thoughts clearly and concisely, and be prepared to explain technical concepts in a way that non-technical stakeholders can understand.
