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For Companies At a Glance
- Tasks: Manage partner relationships and ensure top-notch service delivery for clients.
- Company: Dynamic company focused on service excellence and partner management.
- Benefits: Attractive salary, performance bonus, and opportunities for professional growth.
- Other info: Join a collaborative environment with a focus on continuous improvement.
- Why this job: Be the key player in enhancing service quality and customer success.
- Qualifications: Experience in partner management and strong communication skills required.
The predicted salary is between 70000 - 80000 £ per year.
The Partner Services Manager is a service delivery and ecosystem governance role focused on managing external partners and ensuring high-quality service outcomes for clients. This is not a sales role and has no involvement in sales activity or revenue generation. The focus is exclusively on service performance, partner management, governance, and customer outcomes.
Key Responsibilities
- Partner & Vendor Management
- Manage and maintain relationships with strategic service partners and vendors
- Oversee day-to-day service delivery across the partner ecosystem
- Act as the primary escalation point for partner-related service issues
- Ensure partners meet contractual and operational obligations
- Service Delivery & Customer Success
- Oversee services delivered to clients through third-party partners
- Ensure consistent service quality and adherence to SLAs
- Support customer success through effective partner coordination
- Drive resolution of service delivery issues and incidents
- Governance & Compliance
- Establish and maintain governance frameworks across all partners
- Ensure compliance with internal standards, policies, and contractual requirements
- Conduct regular service reviews and performance audits
- Maintain documentation and governance reporting standards
- Performance Management & KPIs
- Define, track, and report on partner performance metrics and KPIs
- Produce regular performance dashboards and service reports
- Drive continuous improvement across the partner ecosystem
- Ecosystem Management
- Manage and optimise the wider partner ecosystem
- Ensure alignment between multiple service providers
- Identify gaps, overlaps, and opportunities for improvement
- Support onboarding and integration of new partners
Key Partners / Suppliers
- Park Place Technologies
- Technomove
- Nebula
- Corner365 Glue
Requirements & Experience
- Proven experience in vendor, supplier, or partner management
- Strong background in service delivery management or IT service operations
- Experience defining, implementing, and tracking performance metrics and KPIs
- Ability to manage multiple stakeholders across internal and external teams
- Strong governance and operational discipline
- Excellent communication and relationship management skills
Package & Location
- Salary: £70,000 + £10,000 bonus
- Bonus: Personal performance bonus included
- Location: Milton Keynes (preferred) or London
Strategic Partnerships Development Manager in Milton Keynes employer: Robertson Sumner
Contact Detail:
Robertson Sumner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Partnerships Development Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can introduce you to someone at a company you're interested in.
✨Tip Number 2
Prepare for interviews by researching the company and its partners. Understand their service delivery model and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they do.
✨Tip Number 3
Practice your communication skills! Since this role is all about managing relationships, being able to articulate your thoughts clearly and confidently is key. Consider mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to showcase your skills and experience directly to us. Plus, it shows you're genuinely interested in joining our team and contributing to our partner ecosystem.
We think you need these skills to ace Strategic Partnerships Development Manager in Milton Keynes
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Partner Services Manager role. Highlight your experience in vendor management and service delivery, as we want to see how you can bring value to our team.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that align with the key responsibilities mentioned in the job description. We love seeing real-world applications of your expertise.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Make it easy for us to see why you’re a great fit for the role without wading through unnecessary details.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Robertson Sumner
✨Know Your Partners
Before the interview, do your homework on the key partners mentioned in the job description. Understand their services and how they fit into the ecosystem. This will show that you’re genuinely interested in the role and can manage relationships effectively.
✨Demonstrate Service Delivery Knowledge
Be prepared to discuss your experience in service delivery management. Think of specific examples where you've ensured high-quality outcomes and resolved service issues. This will highlight your ability to oversee day-to-day operations and maintain service standards.
✨Showcase Governance Skills
Since governance is a big part of this role, come ready to talk about frameworks you've established or maintained in previous positions. Share how you’ve ensured compliance and conducted performance audits, as this will demonstrate your operational discipline.
✨Prepare for Stakeholder Management Questions
Expect questions about managing multiple stakeholders. Think of scenarios where you’ve successfully coordinated between internal teams and external partners. This will illustrate your communication skills and ability to drive customer success through effective partner management.