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For Companies At a Glance
- Tasks: Manage partnerships and ensure top-notch service delivery for clients.
- Company: Dynamic company focused on partner management and customer success.
- Benefits: Attractive salary, performance bonus, and opportunities for professional growth.
- Other info: Join a collaborative environment with a focus on continuous improvement.
- Why this job: Be the key player in enhancing service quality and client satisfaction.
- Qualifications: Experience in partner management and strong communication skills required.
The predicted salary is between 70000 - 80000 £ per year.
The Partner Services Manager is a service delivery and ecosystem governance role focused on managing external partners and ensuring high-quality service outcomes for clients. This is not a sales role and has no involvement in sales activity or revenue generation. The focus is exclusively on service performance, partner management, governance, and customer outcomes.
Key Responsibilities
- Partner & Vendor Management
- Manage and maintain relationships with strategic service partners and vendors
- Oversee day-to-day service delivery across the partner ecosystem
- Act as the primary escalation point for partner-related service issues
- Ensure partners meet contractual and operational obligations
- Service Delivery & Customer Success
- Oversee services delivered to clients through third-party partners
- Ensure consistent service quality and adherence to SLAs
- Support customer success through effective partner coordination
- Drive resolution of service delivery issues and incidents
- Governance & Compliance
- Establish and maintain governance frameworks across all partners
- Ensure compliance with internal standards, policies, and contractual requirements
- Conduct regular service reviews and performance audits
- Maintain documentation and governance reporting standards
- Performance Management & KPIs
- Define, track, and report on partner performance metrics and KPIs
- Produce regular performance dashboards and service reports
- Drive continuous improvement across the partner ecosystem
- Ecosystem Management
- Manage and optimise the wider partner ecosystem
- Ensure alignment between multiple service providers
- Identify gaps, overlaps, and opportunities for improvement
- Support onboarding and integration of new partners
Key Partners / Suppliers
- Park Place Technologies
- Technomove
- Nebula
- Corner365
- Glue
Requirements & Experience
- Proven experience in vendor, supplier, or partner management
- Strong background in service delivery management or IT service operations
- Experience defining, implementing, and tracking performance metrics and KPIs
- Ability to manage multiple stakeholders across internal and external teams
- Strong governance and operational discipline
- Excellent communication and relationship management skills
Package & Location
- Salary: £70,000 + £10,000 bonus
- Bonus: Personal performance bonus included
- Location: Milton Keynes (preferred) or London
Strategic Partnership Development Manager in Milton Keynes employer: Robertson Sumner
Contact Detail:
Robertson Sumner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Partnership Development Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a role like the Strategic Partnership Development Manager. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the companies you’re interested in. Understand their partner ecosystem and think about how you can contribute to service delivery and governance. This will help you stand out as someone who’s genuinely interested in their success.
✨Tip Number 3
Practice your communication skills! As a Partner Services Manager, you'll need to manage relationships and resolve issues effectively. Mock interviews with friends or mentors can help you articulate your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it shows you’re proactive and really keen on joining our team.
We think you need these skills to ace Strategic Partnership Development Manager in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Partner Services Manager role. Highlight your vendor management and service delivery experience, as these are key to what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about partner management and how your background aligns with our focus on service performance and customer outcomes.
Showcase Your Communication Skills: Since this role involves managing relationships with partners, make sure to demonstrate your excellent communication skills in your application. We want to see how you can effectively coordinate and resolve issues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Robertson Sumner
✨Know Your Partners
Before the interview, do your homework on the key partners mentioned in the job description. Understand their services and how they fit into the ecosystem. This will show that you’re genuinely interested in the role and can manage relationships effectively.
✨Demonstrate Service Delivery Knowledge
Be prepared to discuss your experience with service delivery management. Think of specific examples where you've ensured high-quality outcomes and resolved issues. This will highlight your ability to oversee day-to-day service delivery across the partner ecosystem.
✨Showcase Governance Skills
Since governance is a big part of this role, come ready to talk about frameworks you've established or maintained in previous positions. Share how you’ve ensured compliance and conducted performance audits, as this will demonstrate your operational discipline.
✨Prepare for Stakeholder Management Questions
Expect questions about managing multiple stakeholders. Have examples ready that showcase your communication and relationship management skills. This will help illustrate your ability to coordinate effectively with both internal teams and external partners.