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For Companies At a Glance
- Tasks: Manage partnerships and ensure top-notch service delivery for clients.
- Company: Dynamic company focused on partner management and customer success.
- Benefits: Attractive salary, performance bonus, and opportunities for professional growth.
- Other info: Join a collaborative team with a focus on continuous improvement.
- Why this job: Be the key player in enhancing service quality and client satisfaction.
- Qualifications: Experience in partner management and strong communication skills required.
The predicted salary is between 70000 - 80000 £ per year.
The Partner Services Manager is a service delivery and ecosystem governance role focused on managing external partners and ensuring high-quality service outcomes for clients. This is not a sales role and has no involvement in sales activity or revenue generation. The focus is exclusively on service performance, partner management, governance, and customer outcomes.
Key Responsibilities
- Partner & Vendor Management
- Manage and maintain relationships with strategic service partners and vendors
- Oversee day-to-day service delivery across the partner ecosystem
- Act as the primary escalation point for partner-related service issues
- Ensure partners meet contractual and operational obligations
- Service Delivery & Customer Success
- Oversee services delivered to clients through third-party partners
- Ensure consistent service quality and adherence to SLAs
- Support customer success through effective partner coordination
- Drive resolution of service delivery issues and incidents
- Governance & Compliance
- Establish and maintain governance frameworks across all partners
- Ensure compliance with internal standards, policies, and contractual requirements
- Conduct regular service reviews and performance audits
- Maintain documentation and governance reporting standards
- Performance Management & KPIs
- Define, track, and report on partner performance metrics and KPIs
- Produce regular performance dashboards and service reports
- Drive continuous improvement across the partner ecosystem
- Ecosystem Management
- Manage and optimise the wider partner ecosystem
- Ensure alignment between multiple service providers
- Identify gaps, overlaps, and opportunities for improvement
- Support onboarding and integration of new partners
Key Partners / Suppliers
- Park Place Technologies
- Technomove
- Nebula
- Corner365
- Glue
Requirements & Experience
- Proven experience in vendor, supplier, or partner management
- Strong background in service delivery management or IT service operations
- Experience defining, implementing, and tracking performance metrics and KPIs
- Ability to manage multiple stakeholders across internal and external teams
- Strong governance and operational discipline
- Excellent communication and relationship management skills
Package & Location
- Salary: £70,000 + £10,000 bonus
- Bonus: Personal performance bonus included
- Location: Milton Keynes (preferred) or London
Partnership Manager / Strategic Development Manager - Partnerships in Milton Keynes employer: Robertson Sumner
Contact Detail:
Robertson Sumner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partnership Manager / Strategic Development Manager - Partnerships in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Partnership Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the companies you're applying to. Understand their partner ecosystem and service delivery models. This will help you showcase your knowledge and how you can contribute to their success.
✨Tip Number 3
Practice your communication skills! As a Partnership Manager, you'll need to manage relationships and resolve issues effectively. Mock interviews with friends or mentors can help you refine your approach and boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to show your interest in being part of our team at StudySmarter.
We think you need these skills to ace Partnership Manager / Strategic Development Manager - Partnerships in Milton Keynes
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in partner management and service delivery. We want to see how your skills align with our focus on governance and customer outcomes.
Showcase Your Communication Skills: Since this role involves managing relationships with partners, it's crucial to demonstrate your excellent communication abilities. Use examples from your past experiences where you successfully navigated stakeholder interactions.
Highlight Performance Metrics Experience: We’re keen on candidates who can define and track performance metrics. Be sure to include any relevant experience you have in producing performance dashboards or service reports in your application.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and get the ball rolling on your application!
How to prepare for a job interview at Robertson Sumner
✨Know Your Partners
Before the interview, do your homework on the key partners mentioned in the job description. Understand their services and how they fit into the ecosystem. This will show that you’re genuinely interested and prepared to manage those relationships effectively.
✨Demonstrate Service Delivery Knowledge
Be ready to discuss your experience with service delivery management. Prepare examples of how you've ensured high-quality outcomes in previous roles. Highlight any specific metrics or KPIs you've tracked to demonstrate your impact on service performance.
✨Showcase Governance Skills
Since governance is a big part of this role, think of instances where you've established or maintained governance frameworks. Be prepared to explain how you ensure compliance and manage documentation standards, as this will be crucial for the role.
✨Communication is Key
Strong communication skills are essential for managing multiple stakeholders. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask the interviewer about their current partner management strategies to showcase your engagement.