At a Glance
- Tasks: Deliver cloud and network solutions for diverse clients using Microsoft 365, Azure, and more.
- Company: Fast-growing tech services provider with a focus on innovation and client satisfaction.
- Benefits: Generous holiday allowance, private healthcare, pension scheme, and home working allowance.
- Other info: Opportunities for ongoing training and career development in a supportive environment.
- Why this job: Join a dynamic team and make a real impact in the cloud technology space.
- Qualifications: 3-5 years of experience in cloud projects and strong technical skills required.
The predicted salary is between 65000 - 65000 € per year.
An established and fast-growing technology services provider is seeking a Senior Cloud Engineer to deliver cloud and network solutions across a diverse client base. This role involves a mix of project delivery, technical escalation, and client-facing support, requiring strong technical expertise alongside excellent communication and organisational skills.
Key Responsibilities
- Deliver and implement cloud and network projects (including Microsoft 365, Azure, SharePoint, and Intune)
- Act as a senior escalation point for complex 3rd line technical issues across infrastructure, servers, and networking
- Provide support services to both contracted and non-contracted clients, ensuring SLA compliance
- Assist with pre-sales activities, including technical design, surveys, and solution recommendations
- Collaborate with internal teams and stakeholders to ensure smooth project delivery
- Recommend and contribute to improvements in technical processes and service delivery
- Support and mentor junior engineers where required
- Participate in out-of-hours support on a rota basis (optional)
Requirements
- 3–5 years’ experience delivering cloud and infrastructure projects
- Strong knowledge of Microsoft 365, Azure, SharePoint Online, and Intune
- Solid understanding of networking, servers, virtualisation, storage, and security
- Experience troubleshooting complex infrastructure and desktop issues
- Ability to manage multiple priorities and meet service deadlines
- Strong communication and customer service skills
- Ability to work independently and as part of a team
Qualifications (any of the following or equivalent)
- Degree or diploma in IT / Computer Science
- CompTIA Network+
- Microsoft certifications (e.g. MCP, MCSE, Azure Administrator)
- Cisco CCNA
- VMware Certified Professional (VCP)
Benefits
- 24–30 days holiday + bank holidays
- Private healthcare & death in service cover
- Pension scheme
- Mileage reimbursement for business travel
- £500 home working allowance
- Ongoing training and development opportunities
Cloud Support Engineer in London employer: Robertson Sumner
Join a dynamic and innovative technology services provider that prioritises employee growth and well-being. With a supportive work culture, comprehensive benefits including generous holiday allowance, private healthcare, and ongoing training opportunities, this role as a Cloud Support Engineer offers a rewarding environment for those looking to advance their careers in cloud technology. Located in a vibrant area, you'll have the chance to collaborate with talented professionals while making a meaningful impact on diverse client projects.
StudySmarter Expert Advice🤫
We think this is how you could land Cloud Support Engineer in London
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events. It's a great way to connect with potential employers and showcase your passion for cloud technology.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your cloud projects. This gives you a chance to demonstrate your expertise in Microsoft 365, Azure, and more.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to cloud support. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Cloud Support Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Cloud Support Engineer role. Highlight your experience with Microsoft 365, Azure, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about cloud technology and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills:Since this role involves client-facing support, make sure to showcase your communication skills in your application. Whether it's through your CV or cover letter, let us know how you effectively communicate complex technical issues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Robertson Sumner
✨Know Your Cloud Stuff
Make sure you brush up on your knowledge of Microsoft 365, Azure, SharePoint, and Intune. Be ready to discuss specific projects you've worked on and how you tackled challenges. This will show that you not only understand the technology but can also apply it effectively.
✨Show Off Your Communication Skills
Since this role involves client-facing support, practice explaining complex technical concepts in simple terms. Think about examples where you've successfully communicated with clients or team members to resolve issues. This will highlight your ability to connect with others.
✨Prepare for Technical Scenarios
Expect to face some tricky technical questions or scenarios during the interview. Prepare by reviewing common troubleshooting steps for infrastructure and desktop issues. Being able to walk through your thought process will demonstrate your problem-solving skills.
✨Highlight Your Team Spirit
This role requires collaboration with internal teams and mentoring junior engineers. Be ready to share examples of how you've worked in a team setting and supported others. This will show that you're not just a tech whiz but also a great team player.
