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For Companies At a Glance
- Tasks: Support and optimise end-user systems while managing device lifecycles and collaboration tools.
- Company: Join a vibrant tech team at Alderley Park, focused on modern workforce technology.
- Benefits: Gain skills in automation and identity management with a supportive work culture.
- Why this job: Make a real impact on hybrid work experiences while collaborating across teams.
- Qualifications: Experience in IT support, proficiency in Microsoft 365, and strong problem-solving skills required.
- Other info: ITIL knowledge or certification is a plus for this role.
The predicted salary is between 36000 - 60000 £ per year.
Why Join Us?
- Modern Tech Stack: Work with the latest in Microsoft 365, Azure, and device management platforms.
- Impactful Role: Directly contribute to enabling a productive hybrid and remote workforce.
- Collaborative Environment: Partner across HR and IT to improve employee lifecycle technology experiences.
- Skill Development: Enhance your skills in automation, identity management, and ITSM practices.
- Supportive Location: Join a vibrant and forward-thinking tech team based in Alderley Park.
Key Role Responsibilities:
- Support and optimise end-user computing systems and collaboration tools.
- Configure and maintain Microsoft 365, Windows OS, and identity platforms.
- Manage device lifecycles including imaging, refreshes, and MDM solutions.
- Ensure service compliance, documentation, and user support within SLAs.
- Drive improvements through automation and knowledge sharing.
Key Attributes Required:
- Proven experience in IT support or end-user computing roles.
- Proficiency in Microsoft 365, Windows OS, and endpoint management tools.
- Familiarity with Azure AD, MFA, SSO, and compliance/security protocols.
- Strong problem-solving and stakeholder communication skills.
- ITIL knowledge or certification is a plus.
Information Technology Technical Specialist employer: Robertson Sumner
Contact Detail:
Robertson Sumner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Technical Specialist
✨Tip Number 1
Familiarise yourself with the latest features and updates in Microsoft 365 and Azure. Being well-versed in these platforms will not only boost your confidence but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals already working in IT roles, especially those focused on end-user computing. Engaging with them can provide insights into the company culture and specific challenges they face, which you can address during your discussions.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully managed device lifecycles or improved user support. Concrete examples will help you stand out and show how you can add value to our team.
✨Tip Number 4
Brush up on ITIL principles and consider obtaining a certification if you haven't already. This knowledge will be beneficial in understanding service management practices and will make you a more attractive candidate for the role.
We think you need these skills to ace Information Technology Technical Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and end-user computing roles. Emphasise your proficiency with Microsoft 365, Windows OS, and any relevant endpoint management tools.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the role of IT Technical Specialist. Mention specific experiences that demonstrate your skills in automation, identity management, and collaboration tools.
Showcase Relevant Skills: Clearly outline your familiarity with Azure AD, MFA, SSO, and compliance/security protocols. Use examples from previous roles to illustrate your problem-solving abilities and stakeholder communication skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT roles.
How to prepare for a job interview at Robertson Sumner
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft 365, Azure, and endpoint management tools. Highlight specific projects or tasks where you successfully configured or optimised these technologies.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your problem-solving skills. Prepare examples of challenges you've faced in IT support roles and how you resolved them, particularly in relation to end-user computing systems.
✨Understand the Role's Impact
Articulate how your role as an IT Technical Specialist contributes to a productive hybrid and remote workforce. Show that you understand the importance of collaboration between HR and IT in enhancing employee technology experiences.
✨Familiarise Yourself with ITIL Practices
If you have ITIL knowledge or certification, be ready to discuss how it applies to the role. If not, consider brushing up on ITIL principles, as they may come up during the interview, especially regarding service compliance and documentation.
