At a Glance
- Tasks: Support the Client Services team in delivering outstanding experiences for creative and digital projects.
- Company: Creative agency working with globally recognised brands in a collaborative environment.
- Benefits: Enjoy birthday leave, flexible work, team events, and wellness-focused facilities.
- Other info: Fast-paced environment with opportunities for international travel and career growth.
- Why this job: Join a dynamic team and make an impact on exciting projects while growing your skills.
- Qualifications: 2 years in B2B client services, strong communication, and organisational skills.
The predicted salary is between 30000 - 40000 € per year.
About Our Client
Our client is a creative and collaborative agency working with globally recognised brands across creative, digital, and experiential projects. They pride themselves on delivering high-quality work in a supportive, fast-paced environment that encourages growth, innovation, and teamwork.
Benefits
- Birthday leave
- Flexible and collaborative working environment
- Team social events and celebrations
- International client travel opportunities
- Modern office facilities and breakout spaces
- Wellness-focused working environment
- Scenic office location
Company Values
- Creative problem-solving
- Accountability and teamwork
- Collaboration and transparency
- Growth mindset and continuous improvement
About the Role
Our client is seeking a Client Services Executive to support the Client Services team in delivering outstanding client experiences across a range of creative, digital, and marketing projects. The role includes managing smaller deliverables such as merchandise, print, and social assets while supporting larger integrated campaigns and events. You will work closely with clients, suppliers, and internal teams to ensure projects are delivered smoothly, on time, and to a high standard.
Key Responsibilities
- Client Engagement
- Attend client meetings, calls, presentations, and events
- Build and maintain strong client relationships
- Support communication between clients and internal teams
- Project Support
- Manage smaller projects from briefing through to delivery
- Support larger creative and digital campaigns
- Prepare and communicate detailed project briefs
- Keep clients informed throughout project lifecycles
- Internal Collaboration
- Support campaign planning and response development
- Work collaboratively with creative, content, and digital teams
- Use project management tools to track timelines, tasks, and progress
- Share learnings and best practices across accounts
- Logistics & Cost Management
- Source supplier quotes and support estimate preparation
- Assist with budget tracking and project profitability
- Coordinate suppliers and project logistics where required
Requirements & Experience
- Minimum 2 years’ experience in a B2B agency client services role
- Strong communication and relationship-building skills
- Excellent organisational and time management abilities
- Proactive and solutions-focused mindset
- Confidence presenting ideas and communicating with stakeholders
- Strong interest in marketing, branding, and creative services
- Good working knowledge of Microsoft Office and PowerPoint
- Ability to thrive in a fast-paced, collaborative environment
Ideal Candidate
The successful candidate will be energetic, positive, detail-oriented, and eager to learn. They will enjoy working collaboratively, managing multiple priorities, and contributing to high-quality client delivery across a variety of projects.
Client Services Representative in High Wycombe employer: Robertson Sumner
Our client is an exceptional employer that fosters a creative and collaborative work culture, offering a flexible environment where employees can thrive. With benefits like birthday leave, international travel opportunities, and a wellness-focused atmosphere, team members are encouraged to grow and innovate while working on exciting projects for globally recognised brands. The scenic office location and emphasis on teamwork make it a truly rewarding place to build a career in client services.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Representative in High Wycombe
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with clients and what projects they showcase. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of client interaction, being able to articulate your thoughts clearly is key. Try role-playing with a friend or family member to get comfortable presenting your ideas and answering questions on the spot.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to learn more about their experiences. This can give you insider tips on what the company values and what they look for in a Client Services Executive.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for their creative and collaborative environment.
We think you need these skills to ace Client Services Representative in High Wycombe
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of creativity and enthusiasm into your cover letter. Remember, we’re all about collaboration and teamwork!
Tailor Your Application:Make sure to tailor your CV and cover letter to the role of Client Services Executive. Highlight your relevant experience in B2B agency client services and showcase how your skills align with our values of accountability and creative problem-solving.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-organised information that highlights your achievements and experiences without any fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Robertson Sumner
✨Know the Company Inside Out
Before your interview, take some time to research the agency and its clients. Understand their values, recent projects, and what sets them apart in the creative industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Client Services Representative, strong communication is key. Prepare examples of how you've successfully built client relationships or managed projects in the past. Be ready to demonstrate your ability to communicate clearly and effectively, both verbally and in writing.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenges. Think of specific situations where you had to manage tight deadlines or resolve conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Your Teamwork Experience
Collaboration is at the heart of this role. Be prepared to discuss your experience working in teams, how you contribute to group dynamics, and any instances where you’ve supported colleagues in achieving project goals. Highlighting your teamwork skills will resonate well with the agency's values.
