At a Glance
- Tasks: Lead technical operations and drive innovation in a fast-growing telecom company.
- Company: Join a dynamic, private equity-backed organisation making waves in the UK connectivity market.
- Benefits: Competitive salary, board-level visibility, and opportunities for professional growth.
- Other info: Empowered culture that values resilience and offers hybrid working options.
- Why this job: Shape the future of technology while working with industry leaders and award-winning teams.
- Qualifications: Proven leadership in ISP or connectivity-focused environments with strong technical expertise.
The predicted salary is between 72000 - 108000 £ per year.
Why Join Us? Join a rapidly growing, private equity-backed organisation in the telecommunications space that is making bold strides in the UK connectivity market. Here’s why this opportunity stands out:
- Transformation Leadership – Influence and drive change at a strategic level, with full ownership of technical maturity and innovation.
- Board-Level Visibility – Collaborate directly with the CEO, board, and investors to shape the technical future of the business.
- Award-Winning Innovation – Be part of a group with a 25+ year legacy of engineering excellence and a track record of growth and innovation.
- Diverse and Expanding Services – Work across multiple business units offering advanced wireless fibre, full-fibre deployments, and bespoke connectivity solutions.
- Empowered Engineering Culture – Build, lead, and elevate a high-performing team in a culture that values resilience, technical rigour, and pragmatic delivery.
Key Role Responsibilities
- Assess and stabilise current technical systems, identifying gaps and implementing corrective action.
- Create a practical, commercially aligned technology roadmap to drive growth.
- Introduce structured engineering processes, governance models, and scalable technical standards.
- Lead integration efforts following acquisitions, ensuring platform and network rationalisation.
- Embed best practices in resilience, security, monitoring, and incident management.
- Coach and restructure teams to raise standards, drive accountability, and improve delivery.
- Collaborate with commercial and product teams to ensure technical solutions support strategic goals.
- Balance innovation with operational excellence across all service offerings.
Key Attributes Required
- Demonstrable leadership experience within an ISP or connectivity-focused MSP.
- Proven success delivering technical transformation in complex environments.
- Deep expertise in network architecture, infrastructure, and resilient platform design.
- Hands‑on problem solver with the ability to balance strategic and operational demands.
- Skilled in team development, technical governance, and service‑led solution design.
- Comfortable working in hybrid models, with at least 3 days per week onsite in the South East.
- (Desirable) Experience in PE‑backed or high‑growth settings, B2B connectivity, or multi‑site operations.
Seniority level Director
Employment type Full‑time
Job function Information Technology
Industries IT Services and IT Consulting
Head of Technical Operations (MSP) employer: Robertson Sumner
Join a dynamic and rapidly expanding private equity-backed organisation in the telecommunications sector, where you will have the opportunity to lead transformative initiatives and drive technical innovation. With a strong emphasis on an empowered engineering culture, you will collaborate closely with senior leadership and be part of a legacy of award-winning excellence, all while enjoying a supportive work environment that prioritises employee growth and resilience. Located in the South East, this role offers a unique chance to influence the future of connectivity solutions in a thriving market.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Technical Operations (MSP)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the telecommunications space. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your expertise! When you get the chance to chat with hiring managers or during interviews, make sure to highlight your leadership experience and technical skills. Share specific examples of how you've driven transformation and innovation in previous roles – this is your time to shine!
✨Tip Number 3
Prepare for those tricky interview questions! Research common questions for senior roles in technical operations and practice your responses. Think about how you can demonstrate your problem-solving skills and ability to balance strategic and operational demands – they’ll want to see you in action!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals who can help us shape the future of connectivity. Make sure your application stands out by tailoring it to the role and showcasing your passion for the industry.
We think you need these skills to ace Head of Technical Operations (MSP)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Technical Operations. Highlight your leadership experience and any relevant achievements in technical transformation, especially in ISP or connectivity-focused environments.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've driven change and innovation in previous positions, and don’t forget to mention your hands-on problem-solving skills!
Showcase Your Technical Expertise:In your application, be sure to emphasise your deep knowledge of network architecture and resilient platform design. We want to see how you can balance strategic and operational demands while leading a high-performing team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our rapidly growing organisation!
How to prepare for a job interview at Robertson Sumner
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around network architecture and infrastructure. Be ready to discuss specific examples of how you've led technical transformations in previous roles.
✨Showcase Leadership Skills
Prepare to talk about your leadership style and how you've successfully coached teams in the past. Think of concrete examples where you've driven change and improved delivery standards.
✨Understand the Business
Familiarise yourself with the company's services and their position in the UK connectivity market. Be prepared to discuss how your vision aligns with their goals and how you can contribute to their growth.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your interest in the role and the company. Inquire about their current technical challenges or future projects to show you're genuinely engaged and ready to contribute.
