Head of Technical Operations (MSP) in England

Why Join Us?

Join a rapidly growing, private equity-backed organisation in the telecommunications space that is making bold strides in the UK connectivity market. Here’s why this opportunity stands out:

• Transformation Leadership – Influence and drive change at a strategic level, with full ownership of technical maturity and innovation.
• Board-Level Visibility – Collaborate directly with the CEO, board, and investors to shape the technical future of the business.
• Award-Winning Innovation – Be part of a group with a 25+ year legacy of engineering excellence and a track record of growth and innovation.
• Diverse and Expanding Services – Work across multiple business units offering advanced wireless fibre, full-fibre deployments, and bespoke connectivity solutions.
• Empowered Engineering Culture – Build, lead, and elevate a high-performing team in a culture that values resilience, technical rigour, and pragmatic delivery.

Key Role Responsibilities

• Assess and stabilise current technical systems, identifying gaps and implementing corrective action.
• Create a practical, commercially aligned technology roadmap to drive growth.
• Introduce structured engineering processes, governance models, and scalable technical standards.
• Lead integration efforts following acquisitions, ensuring platform and network rationalisation.
• Embed best practices in resilience, security, monitoring, and incident management.
• Coach and restructure teams to raise standards, drive accountability, and improve delivery.
• Collaborate with commercial and product teams to ensure technical solutions support strategic goals.
• Balance innovation with operational excellence across all service offerings.

Key Attributes Required

• Demonstrable leadership experience within an ISP or connectivity-focused MSP.
• Proven success delivering technical transformation in complex environments.
• Deep expertise in network architecture, infrastructure, and resilient platform design.
• Hands‑on problem solver with the ability to balance strategic and operational demands.
• Skilled in team development, technical governance, and service‑led solution design.
• Comfortable working in hybrid models, with at least 3 days per week onsite in the South East.
• (Desirable) Experience in PE‑backed or high‑growth settings, B2B connectivity, or multi‑site operations.

Seniority level

• Director

Employment type

• Full‑time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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