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For Companies At a Glance
- Tasks: Be the go-to person for customers, solving their IT issues and ensuring satisfaction.
- Company: Join a tech-savvy company known for exceptional customer service in Alderley Edge.
- Benefits: Enjoy a dynamic workplace, career growth opportunities, and a friendly team culture.
- Why this job: Make a real impact in a supportive environment while developing your technical skills.
- Qualifications: Previous customer service experience, basic IT knowledge, and excellent communication skills required.
- Other info: Office-based role in a beautiful location with great transport links.
The predicted salary is between 24000 - 42000 £ per year.
Location: Alderley Edge, Cheshire (Office-based, 5 days per week)
Salary: Up to £35,000 base
Why Join Us?
- Dynamic Workplace: Be part of a thriving, technology-driven organisation where your contribution truly matters.
- People-Centred Culture: Work within a close-knit, friendly team that values collaboration and open communication.
- Career Growth: Enjoy opportunities to develop your technical skills and advance within a supportive environment.
- Client-Focused Excellence: Join a company known for delivering exceptional customer experiences in the IT services space.
- Modern Workspace: Work from a well-equipped office in the beautiful village of Alderley Edge with excellent commuter links.
Key Role Responsibilities
- Serve as the first point of contact for customers, providing outstanding support via phone and email.
- Troubleshoot and resolve basic IT issues or escalate them appropriately to technical teams.
- Build and nurture strong relationships with clients, understanding their needs and ensuring their satisfaction.
- Document customer interactions, issues, and resolutions accurately in internal systems.
- Collaborate closely with internal departments to ensure seamless service delivery.
Key Attributes Required
- Prior experience in a customer service or helpdesk role, ideally within an IT environment.
- Basic understanding of first-line IT support concepts (e.g., password resets, connectivity issues).
- Excellent communication and interpersonal skills with a friendly, professional demeanour.
- Strong problem-solving abilities and attention to detail.
- A proactive and team-oriented attitude, with the ability to manage time effectively.
Customer Service Representative employer: Robertson Sumner
Contact Detail:
Robertson Sumner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with common IT issues and solutions, such as password resets and connectivity problems. This knowledge will not only boost your confidence during the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Practice your communication skills by engaging in mock customer service scenarios. Being able to articulate your thoughts clearly and maintain a friendly demeanour is crucial for this position, so the more you practice, the better you'll perform.
✨Tip Number 3
Research StudySmarter and our values, especially our commitment to client-focused excellence. Understanding our culture and how we prioritise customer satisfaction will help you align your answers with what we're looking for in a candidate.
✨Tip Number 4
Network with current or former employees of StudySmarter on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Customer Service Representative role, giving you an edge in your application.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any IT-related roles. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of IT support. Mention specific examples of how you've successfully resolved customer issues in the past.
Showcase Your Communication Skills: In your application, emphasise your communication and interpersonal skills. Provide examples of how you've built relationships with clients and worked effectively in a team.
Highlight Problem-Solving Experience: Include instances where you've successfully solved problems or troubleshot issues in previous roles. This will demonstrate your ability to handle the responsibilities of the Customer Service Representative position.
How to prepare for a job interview at Robertson Sumner
✨Showcase Your Customer Service Experience
Be ready to discuss your previous roles in customer service or helpdesk positions. Highlight specific examples where you successfully resolved issues or improved customer satisfaction, as this will demonstrate your capability for the role.
✨Demonstrate IT Knowledge
Brush up on basic IT support concepts like password resets and connectivity issues. Be prepared to answer questions related to these topics, as they are crucial for the position and show your understanding of the technical aspects involved.
✨Emphasise Communication Skills
Since the role requires excellent communication, practice articulating your thoughts clearly and professionally. Use examples from past experiences to illustrate how you've effectively communicated with customers and colleagues.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the company culture, team dynamics, and opportunities for growth. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
