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- Tasks: Manage client relationships and enhance satisfaction while coordinating with internal teams.
- Company: Join a fast-growing digital solutions business focused on customer service and collaboration.
- Benefits: Enjoy private medical, pension, life assurance, and social events in a supportive environment.
- Why this job: Be part of a purpose-driven team that values integrity, teamwork, and personal growth.
- Qualifications: A Levels or equivalent experience required; degree-level education preferred.
- Other info: This is a full-time, office-based role in London with significant career development opportunities.
The predicted salary is between 35000 - 45000 £ per year.
Salary: £35,000 – £45,000
Location: London (Office-Based)
This role is ideal for a commercially aware, client-focused professional who thrives in a people-first, service-led environment and is passionate about nurturing high-value client relationships. This is a London-based, full-time permanent role within a collaborative and ambitious team that places exceptional customer service and relationship-building at the centre of its success.
Why Consider This Opportunity?
- People-First Culture: Join a business that prides itself on openness, ingenuity, collaboration, and effectiveness.
- Supportive Growth Environment: Work alongside some of the most experienced and innovative minds in the industry.
- Purpose-Driven Team: Be part of an organisation that puts integrity, teamwork, and excellence at the core of every interaction.
- Career Development: With a strong emphasis on personal and professional growth, the opportunities to evolve in this role are significant.
- Attractive Benefits: Including private medical, pension, life assurance, employee wellbeing programme, and social events.
Key Responsibilities:
- Manage and nurture relationships with a portfolio of key clients to enhance satisfaction and retention.
- Understand customer contracts, anticipate future needs, and support business development through upselling and cross-selling opportunities.
- Coordinate internally with service, billing, and technical teams to resolve issues and deliver exceptional service.
- Organise and lead regular client meetings, presenting data insights and performance trends using management information reports.
- Act as a central point of contact for clients and internal teams, ensuring smooth communication and proactive issue resolution.
- Contribute to continuous improvement initiatives and strategic account planning.
- Support account directors and sales leadership in delivering growth and customer satisfaction.
Key Attributes Required:
- Proven relationship-building experience, ideally in key accounts, customer service, or sales.
- Strong organisational, analytical, and problem-solving abilities.
- Excellent communication, presentation, and negotiation skills.
- Confident using Microsoft Office (Excel, Word, PowerPoint); familiarity with Teams and asset management tools is a plus.
- Ambitious, proactive, and adaptable with a high degree of professionalism and customer empathy.
- A Levels or equivalent experience required; degree-level education preferred.
- Must be eligible to work in the UK.
Take the next step in your career with a company that values what you bring to the table – and helps you grow beyond it.
For more information or to apply, please contact Robertson Sumner.
Contact Detail:
Robertson Sumner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager - IT Services
✨Tip Number 1
Familiarise yourself with the company’s values and culture. Since this role emphasises a people-first approach, demonstrating your alignment with their values during conversations can set you apart.
✨Tip Number 2
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlighting your experience in nurturing high-value clients will resonate well with the hiring team.
✨Tip Number 3
Brush up on your analytical skills, especially in presenting data insights. Being able to showcase your ability to interpret performance trends will be crucial in this role.
✨Tip Number 4
Network with current or former employees if possible. Gaining insights into the team dynamics and expectations can give you an edge in understanding what they truly value in a candidate.
We think you need these skills to ace Customer Experience Manager - IT Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, relationship management, and any specific achievements that demonstrate your ability to enhance client satisfaction. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and your understanding of the company's values. Mention specific examples of how you've successfully managed client relationships and contributed to business growth in previous roles.
Highlight Relevant Skills: In your application, emphasise your organisational, analytical, and problem-solving skills. Provide examples of how you've used these skills to resolve issues or improve processes in past positions, particularly in a customer-focused environment.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work in a people-first culture. Discuss how you align with the company's mission and how you can contribute to their goals, especially in nurturing high-value client relationships.
How to prepare for a job interview at Robertson Sumner
✨Showcase Your Relationship-Building Skills
As a Customer Experience Manager, your ability to build and nurture relationships is crucial. Prepare examples from your past experiences where you successfully managed client relationships, highlighting how you enhanced satisfaction and retention.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you resolved them. This will showcase your analytical and problem-solving skills, which are essential for coordinating with various teams to deliver exceptional service.
✨Prepare for Data Presentation
Since the role involves presenting data insights and performance trends, practice how you would communicate complex information clearly and effectively. Use examples of reports or presentations you've created in the past to illustrate your capability.
✨Exhibit Your Proactive Nature
The company values ambition and proactivity. Share instances where you took the initiative to improve processes or enhance customer experience. This will demonstrate your alignment with their people-first culture and commitment to continuous improvement.
