At a Glance
- Tasks: Deliver cloud and network solutions for diverse clients using Microsoft 365, Azure, and more.
- Company: Fast-growing tech services provider with a focus on innovation.
- Benefits: 24–30 days holiday, private healthcare, and competitive salary up to £65,000.
- Other info: Opportunity to mentor junior engineers and participate in optional out-of-hours support.
- Why this job: Join a dynamic team and make a real impact in cloud technology.
- Qualifications: 3–5 years experience in cloud projects and strong technical skills required.
The predicted salary is between 60000 - 65000 € per year.
An established and fast-growing technology services provider is seeking a Senior Cloud Engineer to deliver cloud and network solutions across a diverse client base. This role involves a mix of project delivery, technical escalation, and client-facing support, requiring strong technical expertise alongside excellent communication and organisational skills.
Key Responsibilities
- Deliver and implement cloud and network projects (including Microsoft 365, Azure, SharePoint, and Intune)
- Act as a senior escalation point for complex 3rd line technical issues across infrastructure, servers, and networking
- Provide support services to both contracted and non-contracted clients, ensuring SLA compliance
- Assist with pre-sales activities, including technical design, surveys, and solution recommendations
- Collaborate with internal teams and stakeholders to ensure smooth project delivery
- Recommend and contribute to improvements in technical processes and service delivery
- Support and mentor junior engineers where required
- Participate in out-of-hours support on a rota basis (optional)
Requirements
- 3–5 years’ experience delivering cloud and infrastructure projects
- Strong knowledge of Microsoft 365, Azure, SharePoint Online, and Intune
- Solid understanding of networking, servers, virtualisation, storage, and security
- Experience troubleshooting complex infrastructure and desktop issues
- Ability to manage multiple priorities and meet service deadlines
- Strong communication and customer service skills
- Ability to work independently and as part of a team
Qualifications (any of the following or equivalent)
- Degree or diploma in IT / Computer Science
- CompTIA Network+
- Microsoft certifications (e.g. MCP, MCSE, Azure Administrator)
- Cisco CCNA
- VMware Certified Professional (VCP)
Benefits
- 24–30 days holiday + bank holidays
- Private healthcare
Cloud Support Engineer employer: Robertson Sumner
Join a dynamic and innovative technology services provider that prioritises employee growth and development. With a supportive work culture, you will have the opportunity to work on exciting cloud projects while enjoying generous benefits such as 24–30 days of holiday, private healthcare, and the chance to mentor junior engineers. This role not only offers competitive remuneration but also a collaborative environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Cloud Support Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or tech conferences to connect with potential employers and fellow professionals. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your cloud projects, troubleshooting successes, and any cool solutions you've implemented. This gives us a tangible way to see what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to cloud support. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Cloud Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Cloud Support Engineer role. Highlight your experience with Microsoft 365, Azure, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about cloud technology and how your background makes you a great fit for our team. Keep it engaging and personal – we love to see your personality!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled complex technical issues in the past. We’re looking for someone who can think on their feet and provide top-notch support to our clients.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Robertson Sumner
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, SharePoint, and Intune. Be ready to discuss specific projects you've worked on and how you tackled complex technical issues. This will show that you’re not just familiar with the tools but can also apply them effectively.
✨Show Off Your Communication Skills
Since this role involves client-facing support, practice explaining technical concepts in simple terms. Think about how you would communicate a solution to a non-technical client. Clear communication can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific technical challenges or client situations. Prepare examples from your past experience where you successfully resolved issues or improved processes. This demonstrates your problem-solving skills and ability to think on your feet.
✨Highlight Your Teamwork and Mentoring Experience
This role requires collaboration with internal teams and mentoring junior engineers. Be ready to share examples of how you’ve worked in a team setting and supported others. It’s important to show that you can contribute positively to the team dynamic.
