At a Glance
- Tasks: Support the Client Services team in delivering outstanding client experiences across creative projects.
- Company: Creative agency working with globally recognised brands in a collaborative environment.
- Benefits: Birthday leave, flexible working, team events, and wellness-focused office.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Join a dynamic team and make an impact on exciting projects for top brands.
- Qualifications: Minimum 2 years in B2B client services, strong communication, and organisational skills.
The predicted salary is between 30000 - 40000 € per year.
About Our Client
Our client is a creative and collaborative agency working with globally recognised brands across creative, digital, and experiential projects. They pride themselves on delivering high-quality work in a supportive, fast-paced environment that encourages growth, innovation, and teamwork.
Benefits
- Birthday leave
- Flexible and collaborative working environment
- Team social events and celebrations
- International client travel opportunities
- Modern office facilities and breakout spaces
- Wellness-focused working environment
- Scenic office location
Company Values
- Creative problem-solving
- Accountability and teamwork
- Collaboration and transparency
- Growth mindset and continuous improvement
About the Role
Our client is seeking a Client Services Executive to support the Client Services team in delivering outstanding client experiences across a range of creative, digital, and marketing projects. The role includes managing smaller deliverables such as merchandise, print, and social assets while supporting larger integrated campaigns and events. You will work closely with clients, suppliers, and internal teams to ensure projects are delivered smoothly, on time, and to a high standard.
Key Responsibilities
- Client Engagement
- Attend client meetings, calls, presentations, and events
- Build and maintain strong client relationships
- Support communication between clients and internal teams
- Project Support
- Manage smaller projects from briefing through to delivery
- Support larger creative and digital campaigns
- Prepare and communicate detailed project briefs
- Keep clients informed throughout project lifecycles
- Internal Collaboration
- Support campaign planning and response development
- Work collaboratively with creative, content, and digital teams
- Use project management tools to track timelines, tasks, and progress
- Share learnings and best practices across accounts
- Logistics & Cost Management
- Source supplier quotes and support estimate preparation
- Assist with budget tracking and project profitability
- Coordinate suppliers and project logistics where required
Requirements & Experience
- Minimum 2 years’ experience in a B2B agency client services role
- Strong communication and relationship-building skills
- Excellent organisational and time management abilities
- Proactive and solutions-focused mindset
- Confidence presenting ideas and communicating with stakeholders
- Strong interest in marketing, branding, and creative services
- Good working knowledge of Microsoft Office and PowerPoint
- Ability to thrive in a fast-paced, collaborative environment
Ideal Candidate
The successful candidate will be energetic, positive, detail-oriented, and eager to learn. They will enjoy working collaboratively, managing multiple priorities, and contributing to high-quality client delivery across a variety of projects.
Client Services Representative employer: Robertson Sumner
Our client is an exceptional employer, offering a vibrant and collaborative work culture that fosters creativity and innovation. With benefits like flexible working arrangements, wellness initiatives, and opportunities for international travel, employees are encouraged to grow both personally and professionally in a scenic office environment. The emphasis on teamwork and accountability ensures that every team member feels valued and supported in delivering outstanding client experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Representative
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with clients and what projects they showcase. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about client engagement, make sure you can articulate your thoughts clearly and confidently. Try mock interviews with friends or use online platforms to get feedback on your presentation style.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to learn more about their experiences. This not only gives you insider info but also shows your enthusiasm for the role and the company.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can set you apart from other candidates. Plus, it’s a great way to keep the conversation going and show your proactive attitude.
We think you need these skills to ace Client Services Representative
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of creativity and enthusiasm into your words. Remember, we’re all about collaboration and teamwork, so show us how you can fit into our vibrant culture.
Tailor Your Application:Make sure to tailor your application specifically for the Client Services Executive role. Highlight your relevant experience in B2B agency client services and showcase your strong communication skills. We love seeing how your background aligns with our values of accountability and creative problem-solving!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to highlight your key achievements and skills, especially those that relate to managing projects and building client relationships.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team. We can’t wait to hear from you!
How to prepare for a job interview at Robertson Sumner
✨Know Your Client Services Inside Out
Before the interview, make sure you understand the key responsibilities of a Client Services Executive. Familiarise yourself with the types of projects the agency handles and think about how your past experiences align with their needs. This will help you speak confidently about how you can contribute to their team.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples that demonstrate your ability to build relationships and manage client expectations. Think of specific situations where you successfully navigated challenges or facilitated collaboration between teams.
✨Be Ready to Discuss Project Management
Brush up on your project management skills and be prepared to discuss how you've managed timelines, budgets, and deliverables in previous roles. Highlight any tools you’ve used to track progress and ensure smooth project delivery, as this will show your organisational abilities.
✨Embrace the Growth Mindset
The agency values a growth mindset, so come prepared to talk about how you’ve learned from past experiences. Share instances where you sought feedback, adapted to new challenges, or contributed to continuous improvement within your team.
