At a Glance
- Tasks: Support the sales team by processing orders and handling customer queries.
- Company: Join a well-established tech distributor that values sales support.
- Benefits: Gain skills in customer service, sales operations, and enjoy career progression.
- Other info: Dynamic office environment in Birmingham with growth opportunities.
- Why this job: Be part of a friendly team and make a real impact on sales success.
- Qualifications: Experience in sales support or B2B customer service is essential.
The predicted salary is between 30000 - 42000 £ per year.
Why Join This Opportunity?
- Join a well-established technology distributor where sales support is seen as a core, valued function – not just admin.
- Play a key part in helping the sales team hit targets by owning order processing, customer queries and day-to-day coordination.
- Develop your skills across customer service, sales operations, CRM and stock/order management with on-the-job training and support.
- Work in a friendly, collaborative office environment in Birmingham, with exposure to a wide range of customers and suppliers.
- Genuine progression opportunities into senior sales support, internal account management or external sales for high performers.
The Role
This Internal Sales Support role underpins the success of the sales team by ensuring customer orders are processed accurately, queries are handled quickly and communication between departments runs smoothly. You’ll be on the phones and email daily, supporting customers, chasing deliveries and making sure the sales team has everything they need to perform. It’s ideal for someone organised, customer-focused and comfortable working in a fast-paced commercial environment.
Key Responsibilities
- Support the sales team in their day-to-day activities, providing proactive administrative and customer service support.
- Answer incoming calls and emails, ensuring professional communication and accurate message handling at all times.
- Build and maintain strong relationships with customers through regular contact and reliable follow-up.
- Confirm, raise and process sales orders, ensuring accurate entry into internal systems and timely updates to customers.
- Chase and follow up on direct deliveries and stock orders to ensure products arrive on time.
- Liaise with internal departments (e.g. logistics, purchasing, finance, sales) to resolve any issues affecting customer orders.
- Prepare quotes for customers and assist with basic account mapping or sales insights for the wider team.
- Provide cover for the sales team during absences and attend customer meetings where required to support the account strategy.
What We’re Looking For
Essential Experience
- Experience in an internal sales support, sales administration or B2B customer service role where you handled orders and customer queries by phone and email.
- Confident communicator with strong verbal and written skills, comfortable speaking with customers and internal stakeholders.
- Good organisational skills with the ability to manage multiple tasks, prioritise effectively and stay calm under pressure.
- Comfortable using CRM and/or order processing systems, along with standard office software (e.g. Outlook, Excel).
- Strong customer focus with a genuine desire to resolve issues quickly and maintain long-term relationships.
- A proactive, “can-do” attitude and willingness to support the wider sales team to achieve targets.
Nice to Have / Advantageous
- Experience working in a technology, IT, distribution or wholesale environment.
- Knowledge of stock management, direct deliveries and working with distributors or resellers.
- Familiarity with a specific CRM or ERP/order management platform (e.g. SAP, Oracle, Microsoft Dynamics, Salesforce or similar).
- Experience supporting external sales or account managers in a field-based sales model.
If you’re organised, customer-focused and enjoy supporting a busy sales team, this could be a great next step in your career. Please apply with your CV, or get in touch for a confidential chat to find out more.
Internal Sales Support Executive - Technology Distribution in Birmingham employer: Robertson Sumner
Join a leading technology distributor in Birmingham, where your role as an Internal Sales Support Executive is pivotal to our sales success. Enjoy a collaborative work culture that values your contributions, with ample opportunities for professional growth into senior roles. Benefit from comprehensive training and a supportive environment that encourages skill development in customer service and sales operations, making this an ideal place for those seeking a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales Support Executive - Technology Distribution in Birmingham
✨Tip Number 1
Get to know the company inside out! Research their products, services, and culture. This will help you tailor your conversations and show genuine interest when you connect with them.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door.
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of customer interaction, being able to articulate your thoughts clearly and confidently is key. Role-play with a friend or record yourself to improve.
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s an interview or a networking chat, send a quick thank-you email. It shows appreciation and keeps you fresh in their minds.
We think you need these skills to ace Internal Sales Support Executive - Technology Distribution in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight any previous roles in sales support or customer service, and don’t forget to mention your organisational skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Internal Sales Support Executive role. Show us your enthusiasm for the tech industry and how you can help the sales team succeed.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your written application is clear and professional. Use proper grammar and spelling, and keep your tone friendly yet professional – just like we do at StudySmarter!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Robertson Sumner
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and required skills, especially around order processing and customer service. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Communication Skills
As an Internal Sales Support Executive, communication is key. Prepare examples of how you've effectively handled customer queries or collaborated with internal teams in the past. Practising clear and concise responses will demonstrate your confidence and ability to communicate professionally.
✨Demonstrate Your Organisational Skills
This role requires juggling multiple tasks, so be ready to discuss how you prioritise and manage your workload. Share specific instances where you successfully managed competing deadlines or resolved issues under pressure, showcasing your organisational prowess.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for CRM and order management, or opportunities for progression. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
