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- Tasks: Support key business applications and ensure smooth service continuity during a transition.
- Company: Join a dynamic team in the insurance sector, focused on innovative SaaS solutions.
- Benefits: Enjoy hybrid working with 3 days onsite and potential contract extension.
- Why this job: Be part of a crucial transition, enhancing your skills in a fast-paced environment.
- Qualifications: Strong application support experience, preferably in insurance or financial services.
- Other info: ITIL certification is a plus; excellent communication skills are essential.
The predicted salary is between 40000 - 60000 £ per year.
Contract Job Description: Application Support Engineer (Inside IR35 – 3 months)
Location: London / Hybrid (3 days pw onsite)
Contract Type: Inside IR35
Duration: 3 Months (Potential for extension)
Start Date: ASAP
Overview:
We’re looking for an experienced and hands-on Application Support Engineer to join on a contract basis to support several key business applications during a period of transition. The incoming systems are being migrated from a related business, and this role will play a central part in ensuring that service continuity and operational performance are maintained. This position is ideally suited for someone with a strong background in supporting SaaS products, especially within the insurance domain, and who is comfortable working closely with both internal users and external vendors.
Key Responsibilities:
- Provide day-to-day support for a suite of SaaS-based applications across various internal functions, including Finance, Underwriting Ops, Claims, Actuarial, Risk, and HR.
- Act as the first point of contact for incident resolution and issue management, ensuring that all reported problems are addressed in a timely and professional manner.
- Collaborate with internal stakeholders and third-party vendors to triage, troubleshoot, and resolve technical issues.
- Monitor application performance and proactively identify potential issues before they impact the business.
- Lead or support incident response for application outages or degradation, including root cause analysis and reporting.
- Maintain and update support documentation and knowledge bases.
- Carry out compliance activities such as user access reviews and audit tracking for supported applications.
- Deliver basic training sessions and create user guides or materials to help teams get the most from their tools.
- Support change and release management processes where relevant to application updates or transitions.
Skills & Experience Required:
- Strong application support background, ideally within insurance or financial services.
- Proven experience working with a range of SaaS applications and vendor platforms.
- Solid understanding of ITSM principles and best practices – ITIL certification or experience preferred.
- Experience across incident management, service request fulfilment, and change/problem management.
- Confident in performance monitoring, issue resolution, and service optimisation.
- Demonstrated ability to understand business domains and align application use with business needs.
- Excellent interpersonal and communication skills – able to engage confidently with both technical and non-technical stakeholders.
Additional Info: This is a 3-month Inside IR35 contract with the potential to extend depending on business needs. Hybrid working environment with occasional office presence expected in central London.
Application Support Engineer employer: Robertson Sumner
Contact Detail:
Robertson Sumner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer
✨Tip Number 1
Familiarise yourself with the specific SaaS applications mentioned in the job description, especially those used in the insurance domain. Understanding their functionalities and common issues can give you an edge during discussions.
✨Tip Number 2
Brush up on ITIL principles and best practices, as they are crucial for this role. Being able to speak confidently about incident management and service optimisation will demonstrate your expertise to potential employers.
✨Tip Number 3
Prepare examples of past experiences where you've successfully resolved technical issues or improved application performance. These real-life scenarios can showcase your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Network with professionals in the insurance and financial services sectors. Engaging with industry peers can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Application Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with SaaS applications, particularly in the insurance domain. Emphasise any relevant skills in incident management and ITSM principles, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you are a great fit for the Application Support Engineer position. Mention specific experiences where you've successfully resolved technical issues or improved application performance.
Showcase Communication Skills: Since the role requires interaction with both technical and non-technical stakeholders, provide examples in your application that demonstrate your strong interpersonal and communication skills.
Highlight Problem-Solving Abilities: Include instances where you've proactively identified potential issues and implemented solutions. This will show your ability to maintain service continuity and operational performance, which is key for this position.
How to prepare for a job interview at Robertson Sumner
✨Showcase Your SaaS Experience
Make sure to highlight your experience with SaaS applications, especially in the insurance domain. Be prepared to discuss specific examples of how you've supported these systems and any challenges you've faced.
✨Demonstrate Problem-Solving Skills
Prepare to share instances where you've successfully resolved technical issues or managed incidents. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your analytical skills.
✨Familiarise Yourself with ITSM Principles
Since a solid understanding of ITSM principles is crucial for this role, brush up on ITIL concepts and be ready to discuss how you've applied them in previous positions. This will show your commitment to best practices in application support.
✨Engage with Stakeholders
Highlight your interpersonal and communication skills by discussing how you've collaborated with both technical and non-technical stakeholders. Prepare examples that demonstrate your ability to bridge the gap between different teams and ensure smooth operations.
