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For Companies At a Glance
- Tasks: Lead technical delivery of IT and AV solutions, mentor junior engineers, and resolve complex issues.
- Company: Join a modern company that values long-term client relationships and collaborative work environments.
- Benefits: Enjoy autonomy, influence, and responsibility in your role with opportunities for professional growth.
- Why this job: Make a real impact with your technical leadership while working on exciting projects across various industries.
- Qualifications: 5+ years in senior support or 3rd line roles, with strong technical and leadership skills required.
- Other info: Ideal for adaptable individuals who thrive under pressure and are committed to service excellence.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
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Lead the technical delivery of complex IT and AV infrastructure solutions across varied industries.
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Be the go-to escalation point and mentor for junior and mid-level engineers.
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Design, implement, and optimise integrated solutions covering cloud, comms, AV, access control, and security.
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Work from a modern, collaborative onsite environment in a business that values long-term client relationships.
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Enjoy autonomy, influence, and responsibility in a role where your technical leadership makes a difference.
Key Role Responsibilities
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Lead the planning and implementation of advanced infrastructure and technology solutions.
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Resolve high-level technical issues and provide expert guidance to 1st and 2nd line teams.
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Oversee complex projects including systems upgrades, migrations, and integrations.
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Collaborate with clients, vendors, and internal teams to ensure successful outcomes.
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Contribute to ongoing process improvement, documentation, and internal standards.
Key Attributes Required
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5+ years’ experience in a senior support or 3rd line role, ideally with project delivery experience.
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Deep technical understanding of infrastructure, networking, cloud platforms, and AV systems.
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Strong communication and leadership skills to support mentoring and team collaboration.
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Proven ability to manage multiple workloads and client demands under pressure.
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Adaptable, solutions-focused, and committed to delivering service excellence.
Third Line Support employer: Robertson & Sumner Ltd
Contact Detail:
Robertson & Sumner Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Third Line Support
✨Tip Number 1
Make sure to showcase your technical expertise in infrastructure, networking, and cloud platforms during any discussions. Be prepared to discuss specific projects you've led or contributed to, as this will demonstrate your capability to handle complex IT solutions.
✨Tip Number 2
Highlight your experience in mentoring junior engineers. Share examples of how you've supported their development and improved team performance, as this aligns with the role's requirement for leadership and collaboration.
✨Tip Number 3
Prepare to discuss your approach to resolving high-level technical issues. Think of specific challenges you've faced and how you successfully navigated them, as this will illustrate your problem-solving skills and ability to support 1st and 2nd line teams.
✨Tip Number 4
Familiarise yourself with the latest trends in AV systems and integrated technology solutions. Being knowledgeable about current advancements will not only impress during conversations but also show your commitment to ongoing learning and process improvement.
We think you need these skills to ace Third Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in senior support roles, particularly focusing on your technical skills in infrastructure, networking, and cloud platforms. Use specific examples that demonstrate your ability to lead projects and mentor others.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your leadership skills and provide examples of how you've successfully resolved high-level technical issues or led complex projects in the past.
Showcase Relevant Experience: When detailing your work history, emphasise your 5+ years of experience in third line support. Include any specific projects where you implemented or optimised IT and AV infrastructure solutions, as this aligns with the job requirements.
Prepare for Technical Questions: Anticipate technical questions related to infrastructure, networking, and AV systems during the interview process. Be ready to discuss your problem-solving approach and how you manage multiple workloads under pressure.
How to prepare for a job interview at Robertson & Sumner Ltd
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with infrastructure, networking, and cloud platforms in detail. Highlight specific projects where you led the technical delivery and resolved complex issues, as this will demonstrate your capability for the role.
✨Emphasise Leadership and Mentoring Skills
Since the role involves mentoring junior engineers, share examples of how you've successfully guided team members in the past. Discuss your approach to leadership and how you foster collaboration within a team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills under pressure. Prepare scenarios where you had to manage multiple workloads or client demands, and explain how you navigated those challenges effectively.
✨Demonstrate Your Commitment to Service Excellence
Articulate your dedication to delivering high-quality service. Discuss any process improvements or documentation efforts you've contributed to in previous roles, showcasing your proactive approach to enhancing service delivery.
