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For Companies At a Glance
- Tasks: Provide top-notch technical support and resolve escalated issues in a dynamic team.
- Company: Join a collaborative company that values in-house support and professional growth.
- Benefits: Enjoy hands-on experience with diverse technologies and a supportive work culture.
- Why this job: Be part of a solutions-led team that fosters learning and impactful client projects.
- Qualifications: 2+ years in second-line IT support; knowledge of networking and cloud services required.
- Other info: Experience with AV systems is a bonus; strong troubleshooting skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Why Join Us?
- Be a key technical point of escalation in a fast-paced, solutions-led support team.
- Gain hands-on experience with diverse technologies including networking, cloud, AV, and communications.
- Work closely with senior engineers and contribute to the delivery of high-quality client projects.
- Enjoy a workplace that values collaboration, problem-solving, and professional growth.
- Join a company that delivers all support in-house — no outsourcing, just a strong, centralised team.
Key Role Responsibilities
- Handle escalated technical support issues across hardware, software, and infrastructure systems.
- Deploy, configure, and maintain networking equipment, AV setups, and cloud platforms.
- Support infrastructure upgrades and service improvements across client environments.
- Liaise with technology vendors to resolve hardware or software issues.
- Produce and maintain technical documentation and client support materials.
Key Attributes Required
- 2+ years’ experience in a second-line IT support role or similar.
- Good understanding of networking, Windows environments, and cloud services.
- Experience working with AV systems, telephony, or access control is a plus.
- Strong troubleshooting, time management, and interpersonal skills.
- Eagerness to learn, adapt, and contribute to a growing team.
Second Line Support employer: Robertson & Sumner Ltd
Contact Detail:
Robertson & Sumner Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Second Line Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as networking, cloud services, and AV systems. This will not only help you during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Network with current or former employees of StudySmarter on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved technical issues. Having concrete examples ready will showcase your problem-solving skills and experience in a second-line support role.
✨Tip Number 4
Show your eagerness to learn by researching recent trends in IT support and cloud technologies. Being able to discuss these topics during your interview will highlight your commitment to professional growth and adaptability.
We think you need these skills to ace Second Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in second-line IT support, especially focusing on your skills with networking, Windows environments, and cloud services. Use specific examples to demonstrate your troubleshooting abilities.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your previous experiences align with the responsibilities listed in the job description, particularly your hands-on experience with diverse technologies.
Showcase Technical Skills: When detailing your technical skills, be specific about the tools and technologies you have worked with. Highlight any experience with AV systems, telephony, or access control, as these are considered a plus for this position.
Proofread Your Application: Before submitting your application, take the time to proofread all documents. Check for spelling and grammatical errors, and ensure that your information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Robertson & Sumner Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with networking, cloud services, and AV systems. Highlight specific examples of how you've handled technical issues in the past, as this will demonstrate your capability to manage escalated support issues.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to walk through your thought process when troubleshooting a technical problem. Employers appreciate candidates who can articulate their approach to resolving issues, so consider preparing a few scenarios to discuss.
✨Emphasise Team Collaboration
Since the role involves working closely with senior engineers and other team members, share examples of how you've successfully collaborated in previous roles. This will show that you value teamwork and can contribute positively to the company culture.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's support processes, technologies used, and opportunities for professional growth. This not only shows your interest in the role but also helps you assess if the company is the right fit for you.
