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For Companies At a Glance
- Tasks: Provide first-line support via phone, email, and in-person queries.
- Company: Join a growing tech solutions provider in IT, AV, and cloud infrastructure.
- Benefits: Enjoy ongoing mentoring, career development, and a modern office environment.
- Why this job: Gain exposure to diverse technologies while supporting long-standing clients with excellent service.
- Qualifications: Experience in helpdesk or technical support, with clear communication skills.
- Other info: Opportunity for hands-on assistance with equipment setup and troubleshooting.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
1st Line Support Technician — Onsite | Alderley Edge
Why Join Us?
- Join a growing technology solutions provider working across IT, AV, and cloud infrastructure.
- Be part of a collaborative, in-house support team with ongoing mentoring and career development.
- Gain exposure to a wide range of technologies from day one.
- Work from a modern, purpose-built office designed for innovation and client delivery.
- Help support long-standing clients across professional sectors with a reputation for excellent service.
Key Role Responsibilities
- Deliver responsive, first-line support via phone, email, and in-person queries.
- Log, triage, and escalate technical issues using internal support systems.
- Provide hands-on assistance with equipment setup, troubleshooting, and maintenance.
- Assist with system installations, including printers, phones, AV, and access devices.
- Keep clear records and contribute to support documentation and guides.
Key Attributes Required
- Experience in a helpdesk or technical support role (1st line or similar).
- Clear communication and a helpful, customer-focused attitude.
- Basic technical troubleshooting across hardware and software environments.
- Willingness to learn and develop skills across multiple technology platforms.
- Reliable, proactive, and detail-oriented.
First Line Support employer: Robertson & Sumner Ltd
Contact Detail:
Robertson & Sumner Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support
✨Tip Number 1
Familiarise yourself with common technical issues and solutions related to hardware and software. This will not only boost your confidence during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Practice your communication skills by explaining technical concepts to non-technical friends or family. Being able to convey information clearly is crucial for a First Line Support role.
✨Tip Number 3
Research the technologies and tools commonly used in first-line support roles, such as ticketing systems and remote support software. Showing familiarity with these can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of StudySmarter or similar companies. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace First Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in helpdesk or technical support roles. Emphasise your communication skills and customer-focused attitude, as these are key attributes for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences where you provided first-line support and how you handled technical issues effectively.
Highlight Technical Skills: In your application, clearly outline your technical troubleshooting abilities across hardware and software environments. Mention any specific technologies or systems you have experience with that are relevant to the job.
Show Willingness to Learn: Express your eagerness to learn and develop new skills in your application. This is important for a role that involves exposure to a wide range of technologies and ongoing career development.
How to prepare for a job interview at Robertson & Sumner Ltd
✨Showcase Your Technical Knowledge
Be prepared to discuss your experience in helpdesk or technical support roles. Highlight specific examples of troubleshooting you've done, especially with hardware and software issues, as this will demonstrate your capability to handle the responsibilities of the role.
✨Emphasise Communication Skills
Since the role involves delivering support via phone, email, and in-person, it's crucial to convey your clear communication skills. Practice explaining technical concepts in simple terms, as this will show your ability to assist clients effectively.
✨Demonstrate a Customer-Focused Attitude
Prepare to share instances where you went above and beyond for a customer. This could be resolving an issue quickly or providing additional support. Companies value candidates who prioritise customer satisfaction and can maintain a helpful attitude under pressure.
✨Express Willingness to Learn
Highlight your eagerness to develop skills across various technology platforms. Discuss any relevant training or certifications you've pursued, and express your enthusiasm for ongoing learning and career development within the company.
