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- Tasks: Ensure customers receive top-notch support and lead a dynamic customer service team.
- Company: Join a passionate team focused on customer success and satisfaction.
- Benefits: Enjoy 30 days annual leave, bonuses, private healthcare, and free snacks!
- Why this job: Make a real difference in customer relationships while developing your career.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Work in a supportive environment with opportunities for growth and team bonding.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a results driven, passionate and experienced Customer Success Manager. You will be responsible for ensuring customers receive outstanding support and continuity throughout their relationship with our client.
Benefits:
- 30 days annual leave (including bank holidays)
- Bonus scheme
- Private healthcare (after 6 months)
- Team building exercises
- Charity events
- Food vouchers every 6 weeks
- Free fruit and drinks to keep you fuelled
- On site parking
Working hours: Monday to Friday 07:30am - 16:30pm, 30 minute lunch break
Responsibilities:
- Reliable customer service & support
- Leading day to day customer services operations, ensuring timely and effective responses to enquiries, orders and issues
- Managing the customer services team and providing guidance where needed
- Providing training and performance oversight to the customer services team
- Handling escalated customer complaints / concerns with professionalism and problem solving focus
- Building strong, long-term relationships with customers, by regularly checking in and identifying opportunities
- Oversee order processing, returns, credits and delivery co-ordination
- Use CRM systems to maintain accurate customer records
Qualifications:
- Proven experience in customer service, account management or customer success role(s)
- Strong communication skills (written & verbal)
- Experience managing multiple priorities in a fast-paced environment
- Proactive and solutions-focussed approach to problem solving
- Strong organisational skills / attention to detail
- Experience using CRM systems, order management systems and Microsoft Office
The type of person we're looking for:
- Customer-centric mindset with a genuine desire to help
- Calm under pressure and able to maintain professionalism in challenging situations
- Collaborative team player who can also work independently
- Desire to motivate and push people to work to their best ability without applying a stressful level of pressure
- Positive, energetic and committed to delivering excellence
Customer Success Manager in Derby employer: Robertson Recruitment Services Ltd
Contact Detail:
Robertson Recruitment Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Derby
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Success Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer success. We recommend role-playing with a friend or using mock interview tools to boost your confidence and showcase your problem-solving skills.
✨Tip Number 3
Showcase your passion for customer success in every conversation. Whether it’s during an interview or a casual chat, let your enthusiasm shine through. We want to see that genuine desire to help customers thrive!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Success Manager in Derby
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer success shine through. We want to see that you genuinely care about helping customers and building strong relationships.
Tailor Your Experience: Make sure to highlight your relevant experience in customer service or account management. We’re looking for specific examples of how you've handled challenges and built relationships in the past.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Robertson Recruitment Services Ltd
✨Know Your Customer Success Basics
Before the interview, brush up on key customer success principles. Understand what it means to build long-term relationships with customers and how to handle escalated complaints. This will show your passion for the role and your commitment to delivering excellence.
✨Showcase Your Communication Skills
Since strong communication is crucial for a Customer Success Manager, prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or provided support that made a difference. Practising these anecdotes will help you articulate your experience clearly.
✨Demonstrate Problem-Solving Prowess
Be ready to discuss specific challenges you've faced in previous roles and how you tackled them. Highlight your proactive approach and solutions-focused mindset. This will reassure the interviewers that you can handle the pressures of the job while maintaining professionalism.
✨Familiarise Yourself with CRM Systems
Since experience with CRM systems is a must, make sure you’re comfortable discussing the ones you've used. If possible, research the CRM system the company uses and be prepared to talk about how you would leverage it to maintain accurate customer records and improve service delivery.
