At a Glance
- Tasks: Lead transformative projects and drive operational improvements in facilities management.
- Company: Join the UK's largest family-owned construction and support services business.
- Benefits: Enjoy competitive salary, company car, private healthcare, and 33 days annual leave.
- Other info: Embrace diversity and inclusion in a supportive workplace culture.
- Why this job: Make a real impact on sustainability and innovation in a dynamic environment.
- Qualifications: Senior leadership experience in facilities management and strong project management skills.
The predicted salary is between 60000 - 75000 € per year.
Knowledge. Passion. Pace. We see more than just contracts.
Location: North East
Working Hours: 38.75 hours per week, Monday to Friday
Benefits: Competitive salary, company car / allowance, private medical, and more.
At Robertson Facilities Management, we see them our way. We’re professional enough to make every collaboration count. Driven enough to deliver the very best service to everyone we work with. Friendly enough to make sure any environment we manage is as enjoyable as it is safe. Join us and you’ll join the UK’s largest family-owned construction, infrastructure and support services businesses. And as a Transformation Manager, you’ll be part of a team that’s doing incredible things – for ourselves, for the partners we work with, and for a truly sustainable future.
Your new role:
The Transformation Manager is a key member of the RFM Operations Leadership Team in England and Wales, responsible for leading and delivering change and improvement programmes across key accounts within the region. The Transformation Manager ensures that all facilities management operations are efficient, compliant, customer-focused and profitable, while driving continuous improvement and supporting the company’s growth strategy within the region.
The scope of the role focuses on the following areas:
- Operational Transformation
- People Leadership
- Governance and Performance
- Client and Stakeholder Management
Key Responsibilities:
Operational Transformation- Lead on operational improvement plans focused on compliance and update rectification plans as required.
- Ensure customer focus and contractual compliance in key accounts as agreed with the Operations Director and CEO.
- Lead on efficiency initiatives and sustainability improvements across the portfolio.
- Promote best practice and innovation in service delivery to maintain competitive advantage.
- Explore and introduce innovative solutions to enhance sustainability, energy management, and smart building services on key accounts.
- Support the Regional Operations team with organisational planning, transformation, and growth of service lines (hard FM, soft FM, TFM, compliance services), where appropriate.
- Lead cross functional teams to deliver strategic projects.
- Work closely with Senior Leaders and with the RFM Board to align transformation with regional business objectives.
- Foster and embed a culture of agility, innovation, and continuous improvement across the organisation.
- Coach operational leaders to adopt new ways of working and continuous improvement mindsets.
- Foster a culture of safety, compliance, accountability, collaboration, and continuous improvement.
- Collaborate with commercial and operations teams to design solutions that meet client needs.
- Ensure transformation supports both profitability and customer experience.
- Establish KPIs, milestones, and reporting frameworks to track transformation outcomes.
- Support Contract Managers to manage budgets, resources, and risk associated with transformation programmes.
- Report progress and challenges to the RFM Board and senior leadership team.
- Build and maintain strong relationships with key clients, supply chain partners, senior leaders and internal teams.
- Champion excellent customer experience and retention across all FM contracts.
- Act as an escalation point for operational transformation agendas.
Skills:
- A highly honed leadership skillset, acting as a role model and exemplar of behaviour.
- An ability to work as part of an operational team and also under own initiative.
- Demonstrates sound judgement and governance.
- Builds effective relationships with internal and external stakeholders at all levels.
- Strong project management and implementation skills.
- Work flexibly and collaboratively with multi-disciplinary and mixed skill teams.
- Strong organisational skills, including the ability to manage a complex workload.
- Accepts challenge and takes personal responsibility for own performance.
- Excellent interpersonal skills and communicates effectively at all levels.
- Maintains a positive and professional stance in all business dealings.
Qualifications & Experience:
- Senior operational leadership experience within UK facilities management or building services.
- Strong understanding of UK compliance frameworks, H&S regulations, and statutory maintenance.
- Commercially and financially astute with experience managing P&L.
- Strong senior leadership, communication, and stakeholder-management skills.
- Strong project management delivery skills with a pragmatic and agile approach to delivery.
- A demonstrated capacity for strategic thinking and the development and implementation of new products and services.
- Experience in delivering targets through the effective leadership of people.
What’s in it for you?
- 33 days annual leave
- Company car or car allowance
- Private Healthcare
- Private pension
- Life assurance
- Cycle to Work scheme
- Rewards platform for discounts with retailers, supermarkets, restaurants and more
- Annual flu vaccine
- Free Health & Wellbeing advice
When it comes to diversity and inclusion, we see things differently at Robertson. We’re a company with strong family values and are committed to building a workforce which reflects the diversity of the customers and communities we serve. That’s why we’re working to create a truly inclusive workplace where everyone can feel welcome, included, and where we can all be our authentic selves.
Transformation Manager in Sunderland employer: Robertson Group.
At Robertson Facilities Management, we pride ourselves on being a family-owned business that values collaboration, innovation, and sustainability. As a Transformation Manager in the North East, you'll enjoy a supportive work culture that fosters professional growth, offers competitive benefits including a company car and private healthcare, and encourages a commitment to diversity and inclusion. Join us to make a meaningful impact while working in a dynamic environment that prioritises both employee well-being and exceptional service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Transformation Manager in Sunderland
✨Tip Number 1
Network like a pro! Get out there and connect with people in the facilities management sector. Attend industry events, join relevant online groups, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. At Robertson, they value collaboration and innovation, so think about how your experience aligns with their mission. Be ready to share specific examples of how you've led transformation and improvement in previous roles.
✨Tip Number 3
Showcase your leadership skills! As a Transformation Manager, you’ll need to demonstrate your ability to lead cross-functional teams. Prepare stories that highlight your success in managing projects and driving change, and make sure to emphasise your people leadership experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Robertson team. Make sure to tailor your application to reflect the key responsibilities and skills mentioned in the job description.
We think you need these skills to ace Transformation Manager in Sunderland
Some tips for your application 🫡
Know Your Stuff:Before you start writing, make sure you understand the role of a Transformation Manager. Dive into the job description and highlight key responsibilities and skills that resonate with your experience. This will help you tailor your application to show us you're the perfect fit!
Be Authentic:We love seeing your personality shine through in your application. Don’t just list your qualifications; share your passion for transformation and how you've made an impact in previous roles. Let us know what makes you tick!
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your leadership and project management skills. Use numbers and examples to illustrate how you've driven change and improved operations in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at Robertson Facilities Management!
How to prepare for a job interview at Robertson Group.
✨Know Your Transformation Stuff
Make sure you brush up on the latest trends in operational transformation and facilities management. Be ready to discuss how you've led change initiatives in the past and how they align with the company's goals. This shows you're not just familiar with the role but genuinely passionate about driving improvement.
✨Showcase Your Leadership Skills
As a Transformation Manager, you'll be leading cross-functional teams. Prepare examples of how you've successfully managed teams and fostered a culture of continuous improvement. Highlight your ability to coach others and drive collaboration, as this will resonate well with their focus on people leadership.
✨Understand Their Clients
Research Robertson Facilities Management's key clients and their specific needs. Be prepared to discuss how you would build and maintain strong relationships with these stakeholders. This demonstrates your customer-focused mindset and aligns with their emphasis on client and stakeholder management.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific challenges related to operational compliance or efficiency improvements. Think through potential scenarios and your strategic approach to solving them. This will showcase your problem-solving skills and strategic thinking, which are crucial for the role.
