At a Glance
- Tasks: Welcome visitors, manage calls, and provide top-notch admin support.
- Company: Join Robertson Facilities Management, a family-owned leader in construction and support services.
- Benefits: Earn £13.54 per hour, enjoy 33 days leave, and access great discounts.
- Other info: Flexible hours with opportunities for growth and a commitment to diversity.
- Why this job: Be part of a team making a real impact in a friendly and professional environment.
- Qualifications: Previous receptionist experience and strong communication skills are essential.
Care. Initiative. Pride. We see more than just high standards.
Location: Stella House NE15 8NY
Working hours: 12 Hours per week 3pm-7pm Monday to Wednesday
Salary: £13.54 per hour
At Robertson Facilities Management, we see them our way. We’re professional enough to make every collaboration count. Driven enough to deliver the very best service to everyone we work with. Friendly enough to make sure any environment we manage is as enjoyable as it is safe. Join us and you’ll join the UK’s largest family-owned construction, infrastructure and support services businesses. As a Receptionist, you’ll be part of a team that’s doing incredible things – for ourselves, for the partners we work with, and for a truly sustainable future.
Your new role
What you’ll do:
- Deliver administration support by providing a high spec, tailored service to the client and Robertson FM Facilities Managers or Contract Managers.
- Welcome visitors to the premises, provide information and directions, contacting Client staff as necessary.
- Issue security passes and visitor passes in line with security procedures.
- Ensure visitor passes are returned.
- Receive incoming telephone calls and small deliveries. Direct these as appropriate.
- Ensure authorised access only by following security procedures and by processing the relevant Authority to Work and Visitor Form requirements.
- Follow the NHSBSA Room Booking Policy and other procedures to make bookings on behalf of the client.
- Run reports as directed to provide information to RFM Management and Client contacts.
- Ensure re-confirmations are undertaken to minimise room wastage.
- Undertake administrative duties including:
- Providing administrative support to the RFM Team
- Logging Helpdesk requests
- Maintaining records
- Compiling reports
- Ordering stationery
- Administration of purchasing
- Maintain a record in Reception and Security logbooks for future reference, including directly onto the Client’s software.
- Handover of shifts to night shift Security Guards ensuring all information is passed accurately.
What you’ll need:
To be successful in your application, you will have previous work experience in a similar role, and an ability to communicate effectively in a variety of written and verbal formats with a wide range of people. You will have good knowledge of telephone switchboard systems, plus strong IT skills and able to learn new software. There may be occasions where you will be required to cover reception at other local sites with reasonable advance notice.
Who we’re looking for:
People are at the heart of everything we do and achieve at Robertson. To fit right into the team, you’ll be committed to understanding the needs of our customers and work collaboratively towards our shared goals; get the best from teams and individuals, be confident in your decisions, and calm and quick to adjust to unexpected challenges; and help us make progress towards a sustainable future for ourselves and our communities.
What’s in it for me
Our Principles - The Robertson Way
Our principles are our roadmap to achieving positive outcomes and delivering on our purpose. They influence daily decisions around what we do and how we do things, creating an environment of growth, innovation and high performance.
- We listen
- We are professional
- We take responsibility
- We are determined to succeed
- We are one team
For more information on our principles and culture, please visit: Robertson Careers
What’s in it for you?
In addition to the hourly rate, we offer a wide range of rewards and benefits:
- 33 days annual leave (pro rata for part time positions)
- Private pension
- Life assurance
- Cycle to Work scheme
- Rewards platform for discounts with retailers, supermarkets, restaurants and more
- Annual flu vaccine
- Free Health & Wellbeing advice
When it comes to diversity and inclusion, we see things differently at Robertson. We’re a company with strong family values and are committed to building a workforce which reflects the diversity of the customers and communities we serve. That’s why we’re working to create a truly inclusive workplace where everyone can feel welcome, included, and where we can all be our authentic selves.
Receptionist in Sunderland employer: Robertson Group.
Robertson Group is an exceptional employer, offering a dynamic work environment where strategic leadership meets operational excellence. With a strong focus on employee growth and sustainability, we provide our team with opportunities to thrive in their careers while making a meaningful impact across vital sectors such as education and healthcare. Join us in Scotland, where collaboration and innovation drive our success, and enjoy the benefits of working with a dedicated team committed to delivering outstanding results.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Sunderland
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Robertson Group. and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Robertson Group. and let us see your personality shine through!
We think you need these skills to ace Receptionist in Sunderland
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Robertson Group..
Get Familiar with Our Brand:Before applying, take some time to learn about Robertson Group. and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Robertson Group.
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Robertson Group..
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Robertson Group. will surely appreciate.
