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For Companies At a Glance
- Tasks: Support customer care with high-quality service and efficient administration.
- Company: Join Robertson, the UK's largest family-owned construction and support services business.
- Benefits: 33 days annual leave, pension scheme, life assurance, and health support.
- Why this job: Be part of a team making a real impact in the built environment.
- Qualifications: Experience in administration, strong communication skills, and proficiency in MS Office.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Some see chaos. We see the start of something big.
Location: Stirling
Challenges. Opportunities. Solutions. At Robertson, we see them our way. We’re bold enough to ask questions. Brave enough to look at things differently. Confident enough to be ourselves. Join us and you’ll join the UK’s largest family-owned construction, infrastructure and support services business. And as a Customer Service Administrator you’ll be part of a team that’s doing incredible things – for ourselves, for the built environment around us, and for a truly sustainable future.
Your new role
The role:
To support the customer care department in the provision of high-quality care and service to our customers and providing an excellent administration service to the department.
Duties:
- Handle telephone queries in a professional and polite manner ensuring a satisfactory outcome for our customers.
- Building and maintaining relationships with clients and external contractors.
- Complaint handling.
- Distributing the post and taking ownership of any administration of customer enquiries received via Royal Mail.
- Produce letters, emails, reports, spreadsheets, filing and general administration for the customer care department and Customer Service Manager.
- Assist the customer care manager in ensuring any remedial work is managed and completed.
- Liaising with external contractors.
- Diary management for the customer services manager.
- Ensuring registration of all homes on the day of legal completion.
About you:
- Extensive administration experience within a similar environment.
- Exceptional attention to detail.
- Friendly and professional manner.
- Strong communication skills.
- Proficiency in MS Office packages and IT systems.
Benefits of working with Robertson:
In return, we offer a wide range of rewards and employee benefits such as:
- 33 days annual leave (pro-rata for part time or FTC positions, increases with length of service).
- Salary Sacrifice Pension Scheme.
- Life Assurance.
- Cycle to Work Scheme.
- Discounts (gym memberships, restaurants, days out etc.) with Hapi Rewards App.
- Annual Flu Vaccine.
- Access to E-Learning.
- Health & Wellbeing Support.
- Life Management & Financial Support.
Diversity & Inclusion:
When it comes to diversity and inclusion, we see things differently at Robertson. That’s why we’re working hard to create an environment where everyone can feel welcome, and where we can all be ourselves. We encourage applications from people of all races, ages, genders, religions, sexual orientations and more - so whoever you are, we hope you’ll see things our way, too.
Apply now
If you’ve got what it takes to look at things differently, to find new perspectives, and to discover the extraordinary within the ordinary, we’d love to meet you. To apply for this role and to start seeing things our way, submit your CV.
This role will be subject to pre-employment screening, including references. The level of screening may vary depending on role responsibilities and will be discussed at interview.
Customer Service Administrator in Stirling employer: Robertson Group
Contact Detail:
Robertson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Stirling
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Robertson. Understand their values and culture, and think about how your skills as a Customer Service Administrator can align with their mission. This will help you stand out and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and administration. Think about specific examples from your past experiences that demonstrate your skills and how you handle challenges. We want to hear your stories!
✨Tip Number 3
Show off your personality! When you’re in the interview, let your friendly and professional manner shine through. Remember, they’re looking for someone who fits into their team, so be yourself and don’t be afraid to show your enthusiasm for the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Administrator in Stirling
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Administrator role. Highlight your administration experience and any relevant customer service skills to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you want to join our team at Robertson. Share your passion for customer service and how you can contribute to our mission of delivering high-quality care and solutions.
Showcase Your Communication Skills: Since this role involves handling queries and building relationships, make sure your application demonstrates your strong communication skills. Use clear and professional language throughout your CV and cover letter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to be part of Team Robertson!
How to prepare for a job interview at Robertson Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Customer Service Administrator role. Familiarise yourself with the key responsibilities like handling queries and managing complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples of how you've effectively communicated in past positions. Think about times when you resolved customer issues or built relationships with clients. Practising these scenarios will help you articulate your experience confidently.
✨Highlight Your Attention to Detail
Attention to detail is a must-have for this job. Bring up specific instances where your meticulous nature made a difference, whether it was in administration tasks or ensuring customer satisfaction. This will illustrate your fit for the role and align with Robertson's values.
✨Embrace the Company Culture
Robertson values collaboration and innovation, so be ready to discuss how you embody these principles. Share examples of how you've worked as part of a team or tackled challenges creatively. This will show that you not only understand their culture but are also eager to contribute to it.