At a Glance
- Tasks: Lead and inspire teams to deliver exceptional operational services across multiple contracts.
- Company: Join Robertson Facilities Management, the UK's largest family-owned construction and support services business.
- Benefits: Enjoy competitive salary, company car, private healthcare, and 33 days annual leave.
- Other info: Be part of a diverse and inclusive workplace where your contributions matter.
- Why this job: Make a real impact in a role that drives operational excellence and sustainability.
- Qualifications: Five years' experience in senior management with strong technical and financial skills required.
The predicted salary is between 50000 - 65000 € per year.
Overview
Knowledge. Passion. Pace. We see more than just contracts.
Regional Operations Manager Location: Wales
Working Hours: 38.75 hours per week, Monday to Friday
Benefits: Competitive salary, company car / allowance, private medical, and more
Relationships. Results. Success. At Robertson Facilities Management, we see them our way. We’re professional enough to make every collaboration count. Driven enough to deliver the very best service to everyone we work with. Friendly enough to make sure any environment we manage is as enjoyable as it is safe. Join us and you’ll join the UK’s largest family‑owned construction, infrastructure and support services businesses. And as Regional Operations Manager - Wales, you’ll be part of a team that’s doing incredible things – for ourselves, for the partners we work with, and for a truly sustainable future.
Your new role
What you’ll do:
- Lead, develop, and inspire operational teams to deliver safety and service excellence
- Lead day-to-day operational delivery of hard and soft FM services across multiple contracts
- Serve as the senior escalation point for operational matters including technical assurance, compliance standards and business continuity
- Ensure contractual compliance to service specification
- Ownership of financial performance, including budgets, forecasts, and in-month trading
- Commercial PayMech oversight across contracts
- Deduction and jeopardy oversight across contracts
- Capital Lifecycle project programme oversight including surveys, assessments, and project execution
- Primary lead for Hand back in PFI expiry contracts within region
- Risk and Opportunities control, oversight and reporting to senior leadership team
- Ownership of commercial risk and opportunities for area, ensuring appropriate controls and mitigations are executed by contract teams
What you’ll need:
- Minimum of five years’ experience in a comparable senior management operational role, managing a portfolio of contracts and leading multi‑disciplinary teams.
- A strong technical engineering background preferably with solid knowledge of SHTM requirements within a PFI environment.
- Track record of delivering FM services within both the public and private sectors, preferably experience in managing PFI contracts.
- Comprehensive understanding of contract structures, including schedule interfaces, payment mechanisms, and methods for mitigating performance risks within contractual boundaries.
- Understand the need to maximize commercial control, profit generation and maintain high compliance to contract specifications.
- Digitally competent in CAFM systems and other platforms such as Excel, Word and Power BI
- Strong financial acumen, understanding importance of budgeting, forecasting and performance commentary
- High quality interpersonal skills, with excellent written and spoken communication skills
- Flexible and adaptable approach to work with good problem-solving skills
- Exceptional organisation skills will be essential
- A full driving license and a willingness to travel are essential to the post as the contracts within scope will be across Scotland.
The successful candidate will require a PVG/Disclosure Check before starting in the job.
Who we’re looking for:
The Regional Operations Manager will provide operational leadership across a portfolio of contracts, ensuring the consistent and effective delivery of Hard and soft FM services. This role leads a team of managers, engineers, and supply chain partners, driving operational excellence, contractual compliance, and strong financial and commercial results. The Regional Operations Manager holds full accountability for service delivery, commercial performance, KPI achievement, and overall contract outcomes in line with regional and business expectations.
What's in it for me
Working the Robertson Way
Joining us isn’t just about seeing things our way. It’s also about working the Robertson Way too, by bringing our 5 guiding principles to life. Here’s what that means…
- We listen
- We are professional
- We take responsibility
- We are determined to succeed
- We are one team
What’s in it for you?
In addition to the hourly rate, we offer a wide range of rewards and benefits:
- 33 days annual leave
- Company car or car allowance
- Private Healthcare
- Private pension
- Life assurance
- Cycle to Work scheme
- Rewards platform for discounts with retailers, supermarkets, restaurants and more
- Annual flu vaccine
- Free Health & Wellbeing advice
When it comes to diversity and inclusion, we see things differently at Robertson. We’re a company with strong family values and are committed to building a workforce which reflects the diversity of the customers and communities we serve. That’s why we’re working to create a truly inclusive workplace where everyone can feel welcome, included, and where we can all be our authentic selves.
Apply now
If you’ve got what it takes to look at things differently, to find new perspectives, and to discover the extraordinary within the ordinary, we’d love to meet you.
Operations Manager Wales in Pontypridd employer: Robertson Group.
At Robertson Facilities Management, we pride ourselves on being more than just a workplace; we are a family that values knowledge, passion, and pace. As an Operations Manager in Wales, you will benefit from a competitive salary, a company car or allowance, private medical care, and a supportive work culture that fosters professional growth and collaboration. Join us to be part of a team dedicated to delivering exceptional service while promoting sustainability and inclusivity in the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager Wales in Pontypridd
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you showcase why you’re the perfect fit for the Regional Operations Manager role at Robertson.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing your experience in managing contracts and teams.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’d be an asset to the team.
We think you need these skills to ace Operations Manager Wales in Pontypridd
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for operations management shine through. We want to see that you’re not just looking for a job, but that you genuinely care about delivering excellence in service and making a difference.
Tailor Your Experience:Make sure to highlight your relevant experience in managing contracts and leading teams. We’re looking for someone who can demonstrate their understanding of FM services and PFI contracts, so don’t hold back on those details!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and achievements stand out – we want to see what makes you the best fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Robertson Group.
✨Know Your Stuff
Make sure you brush up on your knowledge of facilities management, especially in relation to hard and soft services. Familiarise yourself with SHTM requirements and PFI contracts, as these will likely come up during the interview.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your ability to lead and inspire teams. Think about times when you've successfully managed multi-disciplinary teams or navigated complex operational challenges, and be ready to share those stories.
✨Understand the Financials
Since financial performance is key for this role, be prepared to discuss your experience with budgeting, forecasting, and managing commercial risks. Bring specific examples of how you've maximised profit and ensured compliance with contract specifications.
✨Emphasise Your Interpersonal Skills
This role requires excellent communication and collaboration. Think of instances where you've effectively communicated with stakeholders or resolved conflicts within a team. Highlighting your interpersonal skills can set you apart from other candidates.
