Contract Manager in North East

Responsibilities

• Support the Healthcare Account Manager in the delivery of the FM Business Plan, achieving financial targets and growth.
• Operationally manage FM leads, ensuring best practice is implemented.
• Implement efficiency initiatives identified by the Commercial Team where applicable within contract scope.
• Collate and review monthly operational and financial performance reports for each contract, both internal and client‑specified, and enforce established policies and procedures.
• Manage the on‑site project team delivering lifecycle, small works and variations to meet CDM and contract requirements, maintaining regular liaison with the client and providing updates when issues arise.
• Liaise with client representatives to build positive, constructive long‑term relationships.
• Ensure service delivery complies with Health & Safety, QA, Environmental and Energy Policies and stays within targets.
• Support staff management and development, fostering a positive employment culture, career advancement, effective training, and high retention.
• Manage commercial risks on the contract, working with the commercial team to mitigate deductions and affect performance positively.
• Analyze regional contract performance and develop/implement transformation or remedial plans where appropriate.
• Identify, log and manage all business risks in the company risk‑management system.

Qualifications

• Experienced manager with a professional FM or Hard Services qualification.
• Technical engineering bias with solid knowledge of HTM requirements in a PFI Healthcare environment.
• Relevant Facilities Management qualification or equivalent experience.
• Robust understanding of PFI contract construction, schedule interfaces, payment mechanisms and mitigation within contractual constraints.
• Proven track record delivering FM services to Public and Private sectors, with essential experience in PFI Healthcare contracts.
• Ability to balance profit maximisation with maintaining high contractual standards.
• Experience preparing contract‑specific budgets and managing expenditure to achieve financial targets.
• High quality interpersonal skills with excellent written and spoken communication.
• Flexible, adaptable and strong problem‑solving abilities.
• DBS/Disclosure Check required prior to commencement.

Benefits

• 33 days annual leave
• Company car or car allowance
• Private healthcare
• Private pension
• Life assurance
• Cycle‑to‑work scheme
• Rewards platform for discounts with retailers, supermarkets, restaurants and more
• Annual flu vaccine
• Free health & wellbeing advice

We are an equal‑opportunity employer and are committed to building a workforce that reflects the diversity of the communities we serve.