Helpdesk Administrator in Liverpool

Overview

Help Desk Administrator Location: Clock View Hospital, 2A Oakhouse Park, Walton, L9 1EP

Working hours: 38.75 hours per week

Salary: 26k-29k

Relationships. Results. Success. At Robertson Facilities Management, we see them our way. We’re professional enough to make every collaboration count. Driven enough to deliver the very best service to everyone we work with. Friendly enough to make sure any environment we manage is as enjoyable as it is safe.

Your new role

MAIN PURPOSE OF THE JOB: The Helpdesk Administrator provides effective and efficient administrative support to the Hard Services FM Manager, Facilities Administrator and Maintenance Team in order to ensure a high level of service is delivered to the RFM business, customers and key stakeholders. The postholder works closely with members of the team to establish workload priorities and accommodate changing business demands.

DUTIES:

• To ensure timely and accurate management information, reports and data
• To administer elements of business projects, linking the work you do to the context and strategic priorities of the business.
• Work with managers, leaders and business stakeholders to provide administrative assistance and support surrounding facilities management related activities.
• Respond to admin queries from internal and external stakeholders in a professional way, providing guidance within level of competence.
• To work with the business to ensure records are managed accurately and in real-time to ensure compliance.
• Supporting the development of RFM and Group-wide business strategies and projects.
• Provide assistance in updating standard operating procedures and processes to improve efficiencies for the administrative processes.
• Work collaboratively with the RFM team to provide wider administration support as required.
• Manage the mailbox, passing on any queries, as appropriate to other members of the team.
• Liaise with wider Group support functions as required on behalf of the team, including but not limited to Payroll, HR, Finance and SHE.
• Management of Helpdesk reactive task volumes, focused support for Site Teams where required to jeopardy workflow.
• Ensuring detailed communication liaising with contractors for PPM and reactive works. This will include the facilitating detailed planned works schedules with the Hard Services FM Manager, Facilities Administrator and Lead Engineer and the coordination of all associated documentation such as SSOW/RAMS.
• Assist the Hard Services FM Manager and Facilities Administrator with contractual budget planning to ensure contract activity is completed to time and cost. This will include the ongoing oversight of the PO checklist across the Contract. A monthly review of all planned maintenance tasks against budget will be required.
• To support the Hard Services FM Manager to develop relations and collaboration with client management teams to ensure delivery of contract.
• To support the Hard Services FM Manager and Facilities Administrator to raise Purchase Orders and Sales Orders and to provide monthly report.
• Any other relevant duties/projects that may be assigned by the People Leader from time to time.

SKILLS AND QUALIFICATIONS:

• Previous experience as an administrator within a fast‑paced and dynamic team environment.
• Proven background in providing exemplary customer service.
• Self‑managed with excellent organisational skills.
• Problem solving ability and exceptional attention to detail.
• An individual who embraces change.
• Ability to prioritise effectively and adjust to changing priorities.
• Resourceful, decisive, autonomous and accountable.
• Strong relationship builder with high levels of emotional intelligence.
• Excellent communication skills (verbal and written).
• Ability to plan and prioritise workload whilst considering the wider business impact.
• Proficient in Microsoft Office skills, advanced with PowerPoint and use of Teams.

What’s in it for me

In addition to the hourly rate, we offer a wide range of rewards and benefits:

• 33 days annual leave (pro rata for part time positions)
• Private pension
• Life assurance
• Cycle to Work scheme
• Rewards platform for discounts with retailers, supermarkets, restaurants and more
• Annual flu vaccine
• Free Health & Wellbeing advice

When it comes to diversity and inclusion, we see things differently at Robertson. We’re a company with strong family values and are committed to building a workforce which reflects the diversity of the customers and communities we serve. That’s why we’re working to create a truly inclusive workplace where everyone can feel welcome, included, and where we can all be our authentic selves.

Apply now

If you’ve got what it takes to look at things differently, to find new perspectives, and to discover the extraordinary within the ordinary, we’d love to meet you.