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For Companies At a Glance
- Tasks: Support client relations and manage helpdesk operations for a dynamic facilities team.
- Company: Join a forward-thinking company focused on quality service and teamwork.
- Benefits: Enjoy 33 days annual leave, private pension, and discounts on shopping and dining.
- Why this job: Be a key player in improving service delivery and making a real impact.
- Qualifications: Experience in facilities management and strong communication skills are essential.
- Other info: Opportunity for career growth in a supportive and collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Job holder supports the Hard Services Manager with client relations, subcontractor management, and a drive to continuously improve core aspects of the operation and quality of service. Produces reports on performance, supports the contract with jeopardy management, and provides client reports with a clear review of the commercial mitigation on reactive tasks. Responsible for the helpdesk and facilities coordination reporting directly to the Hard Services Manager. Demonstrates strong leadership to drive change within the team and foster a positive culture focused on a united, one-team approach. This role may require project support to other contracts within England during mobilisation or crisis.
Responsibilities
- Deliver and monitor the Service Delivery Plans and KPIs, with particular focus on applying reasonable mitigation to failed reactive tasks, supporting relief applications, and managing extension of time requests.
- Identify correct problem codes, perform effective task diagnosis, and provide quality/detailed updates of concept notes.
- Support the Senior Contract Manager with contractual budget planning to ensure contract activity is completed on time and cost, including ongoing oversight of the PO checklist across the contract. Conduct a monthly review of all planned maintenance tasks against budget.
- Assist the Senior Contract Manager in developing contract-specific budgets on an annual basis, identifying efficiencies to maintain and improve margins.
- Support the Senior Contract Manager in developing relations and collaboration with client management teams to ensure delivery of the contract.
- Manage Helpdesk reactive task volumes with focused support for site teams to jeopardy manage workflow.
- Manage Pay mechanisms including commercial mitigation analysis.
- Ensure detailed communications with contractors for PPM and reactive works; facilitate detailed planned works schedules with the Hard Services Manager and coordinate all associated documentation such as SSOW/RAMs requests.
- Support regional administrative tasks as required by the Regional Operations Manager or Regional Support Manager, including data cleanse activities, compliance documentation reviews, and internal audits.
Qualifications
- Previous experience in facilities management administration role.
- A methodical approach.
- Ability to work on own initiative.
- Basic Health and Safety knowledge.
- Strong communication and interpersonal skills.
- Proficient in relevant computer programmes (Microsoft Word, Excel, Teams, etc.).
Benefits
- 33 days annual leave (pro rata for part-time positions).
- Private pension.
- Life assurance.
- Cycle to Work scheme.
- Rewards platform for discounts with retailers, supermarkets, restaurants and more.
- Annual flu vaccine.
- Free Health & Wellbeing advice.
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Help Desk Coordinator employer: Robertson Group
Contact Detail:
Robertson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field. You never know who might have a lead on a Help Desk Coordinator role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to client relations and subcontractor management. We recommend using the STAR method to structure your answers – it’ll help you showcase your experience effectively!
✨Tip Number 3
Showcase your leadership skills during interviews. Talk about times when you’ve driven change or fostered a positive team culture. This is key for a role that requires strong interpersonal skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Help Desk Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Help Desk Coordinator role. Highlight your experience in facilities management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed client relations or improved service delivery in the past.
Showcase Your Communication Skills: Strong communication is key for this position. In your application, demonstrate your ability to convey information clearly and effectively. Whether it's through your writing style or examples of past interactions, let us see your skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at Robertson Group
✨Know Your Stuff
Make sure you understand the key responsibilities of a Help Desk Coordinator. Familiarise yourself with facilities management, service delivery plans, and KPIs. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Communication Skills
Since strong communication is crucial for this position, prepare examples of how you've effectively communicated with clients or managed teams in the past. Think about times when you resolved conflicts or improved team dynamics.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've diagnosed problems and implemented solutions. Highlight your methodical approach and how it led to successful outcomes, especially in high-pressure situations.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the company's approach to client relations or how they measure success in the role. It shows your interest and helps you gauge if it's the right fit for you.
