Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to deliver top-notch facilities support and ensure customer satisfaction.
- Company: Join Robertson Group, the UK's largest family-owned construction and support services business.
- Benefits: Enjoy 33 days annual leave, life assurance, and discounts with retailers.
- Why this job: Make a real impact in a collaborative environment focused on sustainability and community.
- Qualifications: Strong interpersonal skills, problem-solving abilities, and a passion for customer service.
- Other info: Be part of a diverse and inclusive workplace where your voice matters.
The predicted salary is between 36000 - 60000 £ per year.
Location: The Albus, 110 Brook Street, Glasgow, G40 3AP
Working hours: Monday - Friday (Alt weeks 8am-4pm or 9am-5pm)
Contract: Full Time - Fixed Term until May 2027
At Robertson Facilities Management, we see relationships, results, and success our way. We’re professional enough to make every collaboration count, driven enough to deliver the very best service to everyone we work with, and friendly enough to ensure any environment we manage is as enjoyable as it is safe.
As a Facilities Support Centre Helpdesk‑Planning Manager, you’ll be part of a team that’s doing incredible things for a truly sustainable future.
What you’ll do:
- Drive the delivery of service in line with SLA requirements of contracts being managed within their remit.
- Ensure robust management of records in compliance with ISO9001, ISO14001, ISO27001 and company policies and procedures.
- Work collaboratively to establish systems of governance, monitoring and control to maximise customer satisfaction and minimise complaints.
- Manage and develop the quality of the throughput of their team using provided tools and methods.
- Accountable for planning and organising team resources to maximise service capabilities.
- Actively manage the allocation of daily workload attributed to the team to ensure achievement of SLAs.
- Support Head of Services as required and support development of the FSC.
- Own and drive engagement with internal customers and stakeholders to maximise support in service execution.
- Accountable for ensuring robust reporting that captures and demonstrates team performance.
- Maximise FSC support function by reporting monthly performance, SLA requirements & opportunities across regions.
- Work collaboratively with colleagues providing inputs to bid proposals related to the Facilities Support Centre.
- Manage budgets and resources to meet business requirements including sickness.
- Undertake monthly auditing of OOH sub-contracting helpdesk.
- Ensure standardisation of Helpdesk and planning functions across the operation portfolio.
- Develop their team as individuals and as a team.
- Undertake end-to-end management of the team through regular Monthly One to One Sessions and hosting monthly Team forums.
What you’ll need:
- Excellent interpersonal skills.
- Strong written and oral communications.
- Ability to motivate and direct team members.
- Proven ability in problem-solving and utilisation of analytical skills.
- Effective prioritisation.
- Understanding and implementation of an organisation's goals and objectives.
- Performance Management Skills.
- Ability to create and present ideas.
- Strong focus on delivery of Customer Service.
Who we’re looking for:
People are at the heart of everything we do and achieve at Robertson. To fit right into the team, you’ll be committed to understanding the needs of our customers and work collaboratively towards our shared goals; get the best from teams and individuals, be confident in your decisions, and calm and quick to adjust to unexpected challenges.
Working the Robertson Way:
- We listen.
- We are professional.
- We take responsibility.
- We are determined to succeed.
- We are one team.
What’s in it for you?
- 33 days annual leave.
- Life assurance.
- Cycle to Work scheme.
- Rewards platform for discounts with retailers, supermarkets, restaurants and more.
When it comes to diversity and inclusion, we see things differently at Robertson. We’re committed to building a workforce that reflects the diversity of the customers and communities we serve, creating a truly inclusive workplace where everyone can feel welcome and included.
Facilities Support Centre - Planning Manager in Glasgow employer: Robertson Group
Contact Detail:
Robertson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Support Centre - Planning Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Robertson Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding their values. Robertson is all about teamwork and customer service, so think of examples from your past that showcase how you embody these traits. Be ready to share!
✨Tip Number 3
Show your passion for sustainability! Since Robertson is focused on a sustainable future, be sure to highlight any relevant experience or ideas you have that align with this goal during your discussions.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role and the company can leave a lasting impression. Plus, it shows you’re genuinely keen on joining the team!
We think you need these skills to ace Facilities Support Centre - Planning Manager in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Facilities Support Centre - Planning Manager role. Highlight your relevant experience and skills that align with the job description, especially your interpersonal skills and problem-solving abilities.
Showcase Your Team Spirit: At Robertson, we value teamwork! In your application, share examples of how you've successfully collaborated with others in previous roles. This will show us that you understand the importance of working as one team.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your communication skills shine through, so make sure your points are easy to understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining Team Robertson!
How to prepare for a job interview at Robertson Group
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of the Facilities Support Centre - Planning Manager role. Familiarise yourself with the company's values and how they align with your own. This will help you demonstrate that you're not just a good fit for the job, but also for the company culture.
✨Showcase Your Team Spirit
Since this role involves managing a team and working collaboratively, be prepared to share examples of how you've successfully motivated and directed team members in the past. Highlight your interpersonal skills and how you've built strong relationships with colleagues and stakeholders.
✨Problem-Solving Skills on Display
Expect questions that assess your problem-solving abilities. Prepare specific examples where you've tackled challenges effectively, especially in a facilities management context. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Engage with Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, performance management processes, and how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
