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- Tasks: Lead a team to ensure top-notch service delivery and customer satisfaction.
- Company: A leading facilities management provider in Glasgow with a focus on diversity.
- Benefits: Excellent benefits, career growth opportunities, and a supportive work environment.
- Why this job: Make a real difference in service delivery while developing your leadership skills.
- Qualifications: Strong interpersonal skills and experience in team management.
- Other info: Join a dynamic team committed to excellence and ISO compliance.
The predicted salary is between 36000 - 60000 £ per year.
A leading facilities management provider in Glasgow is seeking a Facilities Support Centre Helpdesk-Planning Manager. This role involves driving service delivery in line with SLA requirements while ensuring ISO compliance.
The ideal candidate will possess excellent interpersonal skills and the ability to manage and motivate a team effectively. Additionally, you will be responsible for reporting on team performance and enhancing customer satisfaction.
Join us for a rewarding career with excellent benefits and a commitment to diversity.
Facilities Planning & Service Delivery Lead in Glasgow employer: Robertson Group
Contact Detail:
Robertson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Planning & Service Delivery Lead in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the facilities management sector, especially those already working in roles similar to the one you're after. A friendly chat can lead to insider info and maybe even a referral!
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent projects. This shows you’re genuinely interested and helps you tailor your answers to align with their goals, especially around service delivery and customer satisfaction.
✨Tip Number 3
Show off your leadership skills! Be ready to discuss how you've motivated teams in the past and improved performance. Use specific examples that highlight your ability to drive service delivery and meet SLAs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Facilities Planning & Service Delivery Lead in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in facilities management and service delivery. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Facilities Planning & Service Delivery Lead role. Share specific examples of how you've driven service delivery and enhanced customer satisfaction in the past.
Show Off Your Interpersonal Skills: Since this role requires excellent interpersonal skills, make sure to highlight any relevant experiences where you’ve successfully managed or motivated a team. We love seeing how you connect with others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Robertson Group
✨Know Your SLAs Inside Out
Make sure you understand the service level agreements (SLAs) relevant to the role. Be prepared to discuss how you've successfully met or exceeded SLAs in your previous positions, as this will show your potential employer that you can drive service delivery effectively.
✨Showcase Your Team Management Skills
Think of specific examples where you've motivated and managed a team. Highlight your interpersonal skills by discussing how you’ve resolved conflicts or improved team dynamics. This will demonstrate your capability to lead and inspire others.
✨Emphasise ISO Compliance Knowledge
Familiarise yourself with ISO standards related to facilities management. Be ready to explain how you’ve ensured compliance in past roles, as this is crucial for the position. Showing that you’re proactive about quality standards will set you apart.
✨Prepare for Performance Reporting Questions
Anticipate questions about how you measure and report on team performance. Bring examples of metrics you’ve used in the past and how they contributed to enhancing customer satisfaction. This will illustrate your analytical skills and commitment to continuous improvement.
