At a Glance
- Tasks: Support the Hard Services Manager and coordinate helpdesk and facilities operations.
- Company: Join a dynamic team at Danetre Community Hospital, focused on quality service.
- Benefits: Enjoy 33 days annual leave, private pension, and discounts on various retailers.
- Other info: Opportunity for career growth in a supportive and collaborative environment.
- Why this job: Make a real impact in facilities management while developing your leadership skills.
- Qualifications: Experience in facilities management and strong communication skills are essential.
The predicted salary is between 27000 - 29000 € per year.
It`s all in the detail.
Location: Danetre Community Hospital, London Road, Daventry, Northamptonshire, NN11 4DY
Working hours: 38.75 hours per week
Salary: 27k-29k
Your new role:
The job holder requires the ability to support the Hard Services Manager where required with client relations, subcontractor management with a motivation to continuously improve core aspects of the operation and quality of service. Produce reports on performance, support the contract with jeopardy management, produce client reports with clear review of the commercial mitigation on reactive tasks. Responsibility for the helpdesk and facilities coordination reporting directly to the Hard Services Manager. The job holder is required to demonstrate strong leadership skills with a clear ability to drive change within the team and create a positive culture focused on our “one team” approach. This role may also require project support to other contracts within England during periods of mobilisation and or crisis.
Main Purpose of the Job:
The job holder requires the ability to support the Hard Services Manager where required with client relations, subcontractor management with a motivation to continuously improve core aspects of the operation and quality of service. Produce reports on performance, support the contract with jeopardy management, produce client reports with clear review of the commercial mitigation on reactive tasks.
Duties:
- Deliver and monitor the Service Delivery Plans and KPIs. This will have a particular focus on applying reasonable mitigation to failed reactive tasks, supporting relief applications, and managing extension of time requests.
- Focus on identification of correct problem codes, effective task diagnosis and quality/detailed updating of concept notes.
- Support the senior contract manager with contractual budget planning to ensure contract activity is completed to time and cost. This will include the ongoing oversight of the PO checklist across the contract.
- A monthly review of all planned maintenance tasks against budget will be required.
- Assist the Senior Contract Manager in the development of contract specific budgets on an annual basis, ensuring that efficiencies are identified with a view to maintaining and improving margins.
- To support the Senior Contract Manager to develop relations and collaboration with client management teams to ensure delivery of contract.
- Management of Helpdesk reactive task volumes- focused support for site teams where required to jeopardy manage workflow.
- Management of Pay mech including commercial mitigation analysis.
- Ensuring detailed communications liaising with contractors for PPM and reactive works. This will include facilitating detailed planned works schedules with the Hard Services Manager and the coordination of all associated documentation such as SSOW/RAMs requests.
- Support with regional administrative tasks as and when required by the Regional Operations Manager and or Regional Support Manager, including but not limited to data cleanse activities, compliance documentation reviews and internal audits.
Skills and Qualifications:
- Previous experience in facilities management administration role
- A methodical approach
- Ability to work on own initiative
- Basic Health and Safety knowledge
- Strong communication and interpersonal skills
- Proficient in relevant computer programmes (Microsoft Word, Excel, Teams, etc) is a must.
Benefits:
- 33 days annual leave (pro rata for part time positions)
- Private pension
- Life assurance
- Cycle to Work scheme
- Rewards platform for discounts with retailers, supermarkets, restaurants and more
- Annual flu vaccine
- Free Health & Wellbeing advice
Helpdesk and Facilities Coordinator in Daventry employer: Robertson Group.
At Danetre Community Hospital, we pride ourselves on fostering a supportive and collaborative work environment that prioritises employee well-being and professional growth. As a Helpdesk and Facilities Coordinator, you will benefit from generous annual leave, a private pension, and access to a rewards platform, all while contributing to a culture that values teamwork and continuous improvement in service delivery. Join us in making a meaningful impact in the community while enjoying a fulfilling career in a dynamic healthcare setting.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk and Facilities Coordinator in Daventry
✨Tip Number 1
Network like a pro! Reach out to people in the facilities management field, especially those who work at Danetre Community Hospital or similar places. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to helpdesk coordination and facilities management. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills effectively!
✨Tip Number 3
Show off your tech skills! Be ready to discuss how you've used Microsoft Word, Excel, and Teams in previous roles. We want to see that you're comfortable with the tools that will help you excel in this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Helpdesk and Facilities Coordinator in Daventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Helpdesk and Facilities Coordinator role. Highlight your experience in facilities management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences align with our 'one team' approach. Let us know what makes you the perfect fit for our culture.
Showcase Your Skills:Don’t forget to highlight your strong communication and interpersonal skills, as well as your proficiency in Microsoft Office. We’re looking for someone who can manage client relations and subcontractor management effectively, so make sure these skills stand out!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to see more about what we do at StudySmarter!
How to prepare for a job interview at Robertson Group.
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like client relations and subcontractor management. This will help you demonstrate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Since the role requires strong leadership, think of examples from your past where you've successfully led a team or driven change. Be ready to discuss how you can create a positive culture and support the Hard Services Manager effectively.
✨Prepare for Problem-Solving Questions
Expect questions about how you would handle specific challenges, such as managing reactive tasks or budget planning. Prepare scenarios that highlight your methodical approach and ability to diagnose problems effectively.
✨Demonstrate Your Communication Skills
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently. You might be asked how you would liaise with contractors or manage client relationships, so have some examples ready to showcase your interpersonal skills.
