At a Glance
- Tasks: Manage client relations, team performance, and service delivery in a dynamic environment.
- Company: Join Robertson Facilities Management, the UK's largest family-owned construction and support services business.
- Benefits: Enjoy 33 days annual leave, private healthcare, a company car, and hybrid working options.
- Other info: A valid UK Driving Licence and Enhanced DBS Check are required for this role.
- Why this job: Be part of a friendly team making a real difference in sustainable facilities management.
- Qualifications: Relevant qualifications or significant experience in Facilities Management are essential.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Quality. Detail. Results. We see more than just high standards.
Contract Manager
Location: Tameside
Working hours: 38.75 hours per week, Monday to Friday
Contract: Full-time, permanent
Benefits: Company car or car allowance, private medical including partner, hybrid working, 33 days annual leave
Relationships. Results. Success. At Robertson Facilities Management, we see them our way. We’re professional enough to make every collaboration count. Driven enough to deliver the very best service to everyone we work with. Friendly enough to make sure any environment we manage is as enjoyable as it is safe. Join us and you’ll join the UK’s largest family-owned construction, infrastructure and support services businesses. And as Contract Manager, you’ll be part of a team that’s doing incredible things – for ourselves, for the partners we work with, and for a truly sustainable future.
Your new role
What you’ll do:
As Contract Manager, your new role is to carefully and effectively manage client relations, team management, and supplier management with a motivation to continuously improve all aspects of the operation. This includes an expert focus on quality of service delivery as per our business goals and aims for our client(s). In this role, you will have overall responsibility for the Contract Management and delivery of all services within a PFI Education environment.
In delivering your role, your key responsibilities will include:
- Managing the operational delivery of FM services through a team of site-based FM Managers for their designated area of responsibility
- Full accountability for operational performance and financial results across the contract
- Ensuring successful implementation of any efficiency initiatives identified by the Commercial Team
- The implementation of established policies and operational procedures to match the requirements of each contract
- Liaise with client representatives ensuring positive constructive relationships based on long term partnership
- Ensure service delivery is compliant with Health & Safety, QA, Environmental and Energy Policies
About you
You’ll need a relevant qualification or significant experience in a Facilities Management discipline. Your experience will include a successful track record of the delivery of FM services, preferably in a PFI setting, and managing a portfolio of varied contracts. You’ll bring first-class customer service skills, together with a positive outlook, a flexible attitude, and a genuine ability to inspire and motivate a team. Due to the varied locations of sites in this client contract across Hull, a valid UK Driving Licence is essential.
The successful candidate will require an Enhanced DBS Check with Child Barred list before starting in the job.
Who we’re looking for:
People are at the heart of everything we do and achieve at Robertson. To fit right into the team you’ll be friendly, professional and care about the job you do; listen to customers and work with your colleagues to support them as a team; follow procedures that keep you and our customers safe and help us maintain high standards; share our pride in making a real difference.
What\'s in it for me
Working the Robertson Way
Joining us isn’t just about seeing things our way. It’s also about working the Robertson Way too, by bringing our 5 guiding principles to life. Here’s what that means…
We listen
Listening enables us to work positively and collaboratively, and gives customers, partners and colleagues the assurance that their voices are always heard.
We are professional
Our mix of prudence and diligence, care and attention to detail means that our customers have certainty and assurance in everything we do and trust us to deliver.
We take responsibility
Each of us is accountable for what we do. From the smallest detail to team safety and caring for our communities and the environment, we know that everything matters.
We are determined to succeed
Every challenge is an opportunity. We work collaboratively and focus on safety, productivity and quality to find solutions we can be proud of and that provide a positive, lasting benefit.
We are one team
We work as one - in our teams and partnerships, and with our customers. We respect each contribution, and everyone stands up to be counted. We are Team Robertson.
What’s in it for you?
In return, we offer a wide range of rewards and benefits, including 33 days annual leave (inclusinve of public holidays), Company car or allowance, private healthcare, a great pension and valuable life assurance. What’s more, you’ll also be able to make the most of a range of brilliant extras. These include our Cycle to Work Scheme, discounts at restaurants and cinemas, annual flu vaccine, and Health & Wellbeing and Life Management Support for you and your family.
We also have a brilliant smarter working policy, too. That means many of our office-based people and some of our site-based people either work from home or as part of our hybrid model.
When it comes to diversity and inclusion, we’re a company with strong family values and are committed to building a workforce which reflects the diversity of the customers and communities we serve. That’s why we’re working to create a truly inclusive workplace where everyone can feel welcome, included and where we can all be our authentic selves.
Apply now
If you’ve got what it takes to look at things differently, to find new perspectives, and to discover the extraordinary within the ordinary, we’d love to meet you.
#J-18808-LjbffrContract Manager - Tameside Additional Services employer: Robertson Group.
At Robertson Facilities Management, we pride ourselves on being a family-owned business that values quality, relationships, and results. As a Contract Manager in Tameside, you'll enjoy a supportive work culture that prioritises employee well-being with benefits like a company car or allowance, private medical coverage, and a generous 33 days of annual leave. We are committed to your professional growth and offer a hybrid working model, ensuring you have the flexibility to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Manager - Tameside Additional Services
✨Tip Number 1
Familiarise yourself with the specific requirements of the role by researching the Facilities Management sector, especially in PFI settings. Understanding the nuances of this environment will help you speak confidently about your relevant experience during interviews.
✨Tip Number 2
Network with professionals in the Facilities Management field, particularly those who have experience in contract management. Attend industry events or join online forums to connect with others and gain insights that could give you an edge in your application.
✨Tip Number 3
Prepare to discuss your leadership style and how you motivate teams. Since the role involves managing site-based FM Managers, having concrete examples of how you've successfully led teams in the past will demonstrate your capability to inspire and drive results.
✨Tip Number 4
Showcase your understanding of compliance and quality assurance in service delivery. Be ready to discuss how you've ensured adherence to Health & Safety and Environmental policies in previous roles, as this is crucial for the Contract Manager position.
We think you need these skills to ace Contract Manager - Tameside Additional Services
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Contract Manager at Robertson Facilities Management. Highlight your relevant experience in Facilities Management and how it aligns with their expectations.
Tailor Your CV:Customise your CV to reflect the skills and experiences that are most relevant to the job description. Emphasise your track record in managing FM services, client relations, and team management.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully managed contracts or improved service delivery in previous positions.
Showcase Soft Skills:In your application, highlight your soft skills such as communication, teamwork, and problem-solving. These are crucial for building relationships and ensuring successful service delivery, which is a key aspect of the role.
How to prepare for a job interview at Robertson Group.
✨Understand the Company Culture
Before your interview, take some time to research Robertson Facilities Management. Familiarise yourself with their values and guiding principles, as they place a strong emphasis on teamwork, professionalism, and customer service. Showing that you align with their culture can set you apart.
✨Prepare for Scenario-Based Questions
As a Contract Manager, you'll likely face questions about how you've handled specific situations in the past. Prepare examples that demonstrate your experience in managing client relations, team dynamics, and operational challenges, particularly in a Facilities Management context.
✨Highlight Your Leadership Skills
Since the role involves team management, be ready to discuss your leadership style. Share examples of how you've motivated teams, resolved conflicts, and driven performance improvements. This will showcase your ability to inspire and lead effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company's future projects, their approach to sustainability, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
