At a Glance
- Tasks: Calculate and manage service charges while ensuring compliance and customer satisfaction.
- Company: Join a dynamic team in London focused on service charge excellence.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity for career growth in a collaborative and innovative setting.
- Why this job: Make a real difference by improving service charge processes and enhancing resident experiences.
- Qualifications: Experience in service charge analysis and strong communication skills required.
The predicted salary is between 45000 - 49000 £ per year.
Senior Service Charge Analyst
We’re looking for an experienced Senior Service Charge professional to join our team and play a key role in ensuring service charges are calculated accurately, transparently, and in line with legislation and best practice.
In this role, you’ll take ownership of complex service charge cases, working closely with internal teams, residents, and external stakeholders to deliver a high-quality, customer-focused service.
You’ll also contribute to improving systems, processes, and communication around service charges as part of ongoing service transformation.
- What you’ll be doing
- Accurately calculating, constructing, and issuing estimated and actualised service charges.
- Providing a customer-focused service, dealing directly with residents to resolve complex queries, disputes, and complaints.
- Working collaboratively with colleagues across the organisation to ensure service charge issues are resolved efficiently.
- Reviewing and maintaining procedures to support accurate and compliant service charge recovery.
- Building strong business partnering relationships with budget holders and service managers to ensure accurate cost allocation.
- Identifying opportunities to improve service charge calculations, reporting, and resident communications.
- Ensuring service charge data across systems and databases remains accurate and up to date.
- Sharing knowledge across the team to build resilience and improve service charge processes.
- What you’ll need
- Experience in service charge analysis with knowledge of residential and/or commercial service charges.
- A solid understanding of current legislation, regulatory requirements, and sector best practice.
- Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
- Excellent written and verbal communication skills, with the ability to explain complex financial information clearly.
- Strong numerical and financial analysis skills.
- A strong commitment to delivering excellent customer service.
- A proactive mindset with a focus on customer satisfaction and business improvement.
Senior Service Charge Analyst in London employer: Robertson Bell Careers
Join a forward-thinking climate organisation that prioritises innovation and impact, offering a unique opportunity to lead finance in a fully remote setting. With a strong commitment to employee growth and a collaborative work culture, you'll be empowered to shape the future of finance while making a meaningful contribution to global climate action. Enjoy the flexibility of remote work alongside the chance to engage with major philanthropic funders, ensuring your role is both rewarding and influential.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Charge Analyst in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Robertson Bell Careers. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Senior Service Charge Analyst in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Robertson Bell Careers.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Robertson Bell Careers's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Robertson Bell Careers
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Robertson Bell Careers.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Robertson Bell Careers will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Robertson Bell Careers employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
