At a Glance
- Tasks: Lead a dynamic Service Charges team and drive operational improvements.
- Company: A forward-thinking London Housing Association committed to transformation.
- Benefits: Competitive salary, professional development, and the chance to make a real impact.
- Other info: Opportunity to work in a supportive environment with significant organisational backing.
- Why this job: Join during a transformative period and lead meaningful change in social housing.
- Qualifications: Extensive experience in Service Charges and strong leadership skills.
The predicted salary is between 59400 - 72600 £ per year.
Are you an experienced Service Charges leader within Social Housing? Have you led sizeable teams through periods of operational challenge? Can you combine technical expertise with strong customer and stakeholder management?
We're supporting a London Housing Association to recruit an Interim Head of Service Charges on an 18-month fixed-term contract. The role joins during a transformation programme, creating an opportunity for an experienced operator to take ownership of the day-to-day service.
Key responsibilities include:
- Leading a sizeable Service Charges function, line managing the Service Charge Managers
- Driving performance and clearing historic accounts and customer enquiry backlogs
- Embedding a newly restructured and growing team
- Providing senior oversight of complex service charge cases, complaints and resident enquiries
- Strengthening operational processes and getting the service back onto a sustainable cycle
- Building effective relationships across the organisation to improve service charge delivery
The big sell is the scale and challenge of the assignment. There is significant organisational backing, investment and a dedicated transformation programme tackling the underlying issues – this person gets to focus on leading the operational service and delivering visible improvement.
To be considered, please meet the following criteria:
- Significant Service Charges experience within Social Housing
- Previous leadership of sizeable Service Charges teams
- Strong understanding of both the financial and customer-facing elements of Service Charges
- Excellent performance management and stakeholder engagement skills
- Previous Head of Service-level experience strongly preferred
Please apply now or get in touch for more information.
Interim Head of Service Charges employer: Robertson Bell Careers
Join a forward-thinking climate organisation that prioritises innovation and impact, offering a unique opportunity to lead finance in a fully remote setting. With a strong commitment to employee growth and a collaborative work culture, you'll be empowered to shape the future of finance while making a meaningful contribution to global climate action. Enjoy the flexibility of remote work alongside the chance to engage with major philanthropic funders, ensuring your role is both rewarding and influential.
