At a Glance
- Tasks: Promote and sell exciting holiday packages while providing top-notch customer service.
- Company: Join the largest coach operator in Leicestershire with a friendly reputation.
- Benefits: Flexible hours, amazing discounts for family and friends, and regular social events.
- Other info: Dynamic work environment with opportunities for personal growth and development.
- Why this job: Be part of a growing team and share your passion for travel with customers.
- Qualifications: Sales or customer service experience, excellent communication skills, and a love for travel.
The predicted salary is between 18900 - 23100 £ per year.
Are you a motivated Sales Advisor looking for your next opportunity? If you are a hardworking, well-organised and motivated person, we have the perfect job for you! We are searching for an enthusiastic Sales Advisor to join our internal Holiday Sales team to help us sell our wide range of holiday packages to customers.
Who are we? We are the largest coach operator in Leicestershire, and we have spent our last 30 years of business building an unrivalled experience and a friendly and trustworthy reputation. We have an extensive fleet of executive vehicles which helps us to service our programme of over 500 coach holidays, day trips and short breaks across the UK and Europe. We also operate a wide range of Private Hire jobs for a variety of occasions and provide school transport to thousands of pupils. Having recently invested in a brand new, state of the art departure lounge and expanded our programme even further, we are at an exciting point of growth and it is a great point to join a forward-thinking company.
The role will be based at the Roberts Travel Group HQ in Hugglescote, Leicestershire, and will involve promoting and selling coach holiday packages to customers, ensuring exceptional service at every stage of the sales process. This role involves understanding customer needs, offering tailored holiday recommendations, and achieving sales targets. The role requires the candidate to possess strong communication skills, a passion for travel, and the ability to build lasting relationships with our customers.
What will the role entail? Working as our Holiday Sales Advisor, you can expect the following to be your main duties & responsibilities:
- Sales and Customer Service: Engage with customers by phone, in person and in written form to provide information on coach holiday options, answer queries, and make personalised recommendations.
- Booking Management: Guide customers through the booking process, confirm reservations, and manage any changes or specific requests e.g. accessibility, dietary. To help with any general office administration as required to ensure customer bookings are complete. To assist with the production of rooming lists and other administrative tasks and liaising with hotels as appropriate.
- Target Achievement: Meet and exceed monthly set sales targets, contributing to the overall success of the holiday’s sales team.
- Product Knowledge: Stay updated on destinations, tour itineraries, pricing, and promotions to deliver accurate and informative information to our customers.
- Customer Follow-Up: Conduct follow-up calls to brochure enquiries and emails to provide support and assistance to prospective customers and guide them through the booking process.
- Upselling to Roberts Travel Club: Proactively promote and upsell the Roberts Travel Club, explaining the membership benefits, members offers, and added value customers receive by being part of the club.
- Travel Insurance: Advise customers accurately and in line with regulations on the Roberts Travel Group official insurance product, processing this as part of the customer sale where requested.
- Communicate with Operational Team: You will be required to liaise with our operational department in relation to our feeder vehicles and drivers.
- Roadshows and Events: To form part of the team that attend and represent Roberts Travel Group at scheduled roadshows and events. Engage with attendees, provide travel information, and promote Roberts Travel Club Holidays, Day Trips and Travel Club memberships.
- Out-of-Hours and Flexible Support: Be available to work outside of regular hours as required to support our tour departures and returns, roadshows, events, and other business needs.
- Additional Duties: Undertake any additional duties as requested by your line manager to support the team and keep our holidays business running smoothly! This role will involve some manual handling of customers' luggage.
A little bit about you: This role suits a motivated individual who thrives on delivering excellent service and enjoys sharing travel experiences with our customers! Here’s just a few things we’d love you to have as our new Holiday Sales Advisor…
- Previous experience in sales or customer service, ideally within the travel or hospitality industry.
- Excellent communication and interpersonal skills.
- A natural ability to provide excellent customer service.
- Strong organisational skills and attention to detail is essential.
- Ability to work in a fast-paced environment and meet sales targets.
- A team player who thrives on being part of a team.
- Flexibility to meet Business requirements.
- Proficient and confident with IT packages.
How to apply: If you are interested in this role and would like to apply, please send a copy of your up to date CV to recruitment@robertstravelgroup.co.uk.
What you need to know... 37.5 hours per week on a Rota/flexible working basis. Regular staff social events. Modern offices with a friendly atmosphere. Amazing discounts on our UK wide trips for family and friends!
Holiday Sales Advisor employer: Robertsholidays
At Roberts Travel Group, we pride ourselves on being the largest coach operator in Leicestershire, offering a vibrant work culture that values teamwork and exceptional customer service. As a Holiday Sales Advisor, you'll enjoy flexible working hours, regular social events, and fantastic discounts on our extensive range of holiday packages, all while contributing to a company that is experiencing exciting growth and innovation. Join us at our modern HQ in Hugglescote, where your passion for travel can flourish alongside ample opportunities for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Holiday Sales Advisor
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Robertsholidays who are looking for fresh talent for roles like Holiday Sales Advisor.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Robertsholidays and give you a leg up for your Holiday Sales Advisor application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Holiday Sales Advisor openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Holiday Sales Advisor
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Holiday Sales Advisor role at Robertsholidays.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Holiday Sales Advisor position at Robertsholidays.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Robertsholidays.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Robertsholidays's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Holiday Sales Advisor.
How to prepare for a job interview at Robertsholidays
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Robertsholidays.
