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For Companies At a Glance
- Tasks: Assist customers with queries and ensure an outstanding experience.
- Company: Established business with a strong reputation and a focus on customer service.
- Benefits: Up to £30,000 salary, 25 days holiday, pension, private medical, and free parking.
- Why this job: Join a supportive team where your problem-solving skills can shine and make a difference.
- Qualifications: Excellent communication, problem-solving abilities, and a passion for helping others.
- Other info: Exciting growth opportunities in a dynamic and friendly environment.
The predicted salary is between 24000 - 36000 £ per year.
Are you a natural problem-solver who enjoys helping others and delivering exceptional service? Do you thrive in a fast-paced, supportive environment where no two days are the same? Are you looking for a company that values its people and offers real opportunities for growth and development?
We are working with a business that puts customer experience at the heart of everything they do. This is an office-based role where your customer service, administration, and data entry skills will come together to create a seamless and professional experience for every customer. If you’re passionate about service and looking to join a company that genuinely cares, we’d love to hear from you.
About the Role
- Position: Client Account Manager
- Role: Permanent, Full time
- Location: Wrexham, hybrid working
- Salary: Up to £30,000 depending upon experience
- Benefits: 25 days holiday, pension, private medical, free parking
About Our Client
They've been established for many years and have an excellent reputation in their industry. They’re dedicated to providing exceptional products/services to their customers. They believe that outstanding customer support is the cornerstone of their success. Innovative, friendly and ambitious, the business has big plans so it’s an exciting time to be part of their journey.
What You’ll Do
As a Customer Service Representative, you will be the friendly voice of their company, assisting customers with their enquiries and ensuring they have an outstanding experience. Your responsibilities will include:
- Responding to customer queries via phone, email, and chat in a timely and professional manner.
- Troubleshooting and resolving customer issues with efficiency and empathy.
- Providing product information and guidance to help customers make the most of their products.
- Collaborating with team members and other departments to improve processes and customer satisfaction.
- Documenting and tracking customer interactions and feedback to help them continually improve our service.
What We’re Looking For
- Excellent Communication Skills: You can convey information clearly and concisely, both verbally and in writing.
- Problem-Solving Abilities: You love tackling challenges and finding creative solutions.
- Empathy: You understand customer needs and show genuine care in addressing their concerns.
- Tech-Savvy: You are comfortable using various software and are quick to learn new systems.
- Team Player: You work well with others and enjoy being part of a collaborative environment.
- Experience: Previous experience in customer support or a related field is a plus, ideally business to business but we’ll also consider B2C such as retail, call centre etc. We value your enthusiasm and willingness to learn!
Client Account Manager in Wrexham employer: Roberts Webb Recruitment
Contact Detail:
Roberts Webb Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Manager in Wrexham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Client Account Manager role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews by practising common questions. Think about how your problem-solving skills and customer service experience can shine through. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your tech-savvy side! Familiarise yourself with the software and tools commonly used in customer service roles. Being able to demonstrate your comfort with technology can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing enthusiastic candidates who are genuinely interested in joining our team!
We think you need these skills to ace Client Account Manager in Wrexham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Client Account Manager role. Highlight your customer service experience and any problem-solving achievements to show us you're the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering exceptional service and how your background aligns with our values. Keep it friendly and professional!
Showcase Your Communication Skills: Since communication is key in this role, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your ability to convey information effectively, just like you would with our customers.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Roberts Webb Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and the products or services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Problem-Solving Skills
As a Client Account Manager, you'll need to demonstrate your problem-solving abilities. Prepare specific examples from your past experiences where you've successfully resolved customer issues or improved processes. This will highlight your capability to handle challenges in a fast-paced environment.
✨Practice Empathy in Your Responses
Empathy is key in customer service roles. During the interview, be ready to discuss how you understand and address customer needs. Use scenarios to illustrate how you've shown care and consideration in previous roles, as this aligns perfectly with what the company values.
✨Be Ready to Discuss Team Collaboration
Since the role involves working closely with others, prepare to talk about your experiences in team settings. Share examples of how you've collaborated with colleagues to enhance customer satisfaction or streamline processes. This will demonstrate that you're a team player who fits well into their culture.
