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For Companies At a Glance
- Tasks: Assist customers with enquiries and ensure outstanding service in a dynamic environment.
- Company: Established company with a strong reputation, focused on exceptional customer experience.
- Benefits: Up to £30,000 salary, 25 days holiday, pension, private medical, and free parking.
- Why this job: Join a friendly team and make a real impact on customer satisfaction.
- Qualifications: Excellent communication, problem-solving skills, and a passion for helping others.
- Other info: Exciting growth opportunities in a supportive and innovative workplace.
The predicted salary is between 24000 - 36000 £ per year.
Are you a natural problem-solver who enjoys helping others and delivering exceptional service? Do you thrive in a fast-paced, supportive environment where no two days are the same? Are you looking for a company that values its people and offers real opportunities for growth and development?
This is an office-based role where your customer service, administration, and data entry skills will come together to create a seamless and professional experience for every customer. If you're passionate about service and looking to join a company that genuinely cares, we'd love to hear from you.
About the Role
- Position: Client Account Manager
- Role: Permanent, Full time
- Location: Wrexham, hybrid working
- Salary: Up to £30,000 depending upon experience
- Benefits: 25 days holiday, pension, private medical, free parking
About Our Client
They've been established for many years and have an excellent reputation in their industry. They’re dedicated to providing exceptional products/services to their customers. They believe that outstanding customer support is the cornerstone of their success. Innovative, friendly and ambitious, the business has big plans so it’s an exciting time to be part of their journey.
What You’ll Do
As a Customer Service Representative, you will be the friendly voice of their company, assisting customers with their enquiries and ensuring they have an outstanding experience. Your responsibilities will include:
- Responding to customer queries via phone, email, and chat in a timely and professional manner.
- Troubleshooting and resolving customer issues with efficiency and empathy.
- Providing product information and guidance to help customers make the most of their products.
- Collaborating with team members and other departments to improve processes and customer satisfaction.
- Documenting and tracking customer interactions and feedback to help them continually improve our service.
What We’re Looking For
- Excellent Communication Skills: You can convey information clearly and concisely, both verbally and in writing.
- Problem-Solving Abilities: You love tackling challenges and finding creative solutions.
- Empathy: You understand customer needs and show genuine care in addressing their concerns.
- Tech-Savvy: You are comfortable using various software and are quick to learn new systems.
- Team Player: You work well with others and enjoy being part of a collaborative environment.
- Experience: Previous experience in customer support or a related field is a plus, ideally business to business but we’ll also consider B2C such as retail, call centre etc. We value your enthusiasm and willingness to learn!
Locations
Client Account Manager in Wales, Wrexham employer: Roberts Webb Recruitment
Contact Detail:
Roberts Webb Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Manager in Wales, Wrexham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Client Account Manager role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially their focus on customer experience. Think of examples from your past that showcase your problem-solving skills and empathy – they’ll love hearing about how you’ve helped customers before.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. This will help you feel more confident and articulate when discussing your experience and how it aligns with the Client Account Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re all about making the process as smooth as possible for you, so take advantage of that!
We think you need these skills to ace Client Account Manager in Wales, Wrexham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Account Manager role. Highlight your customer service experience and problem-solving skills, as these are key to what we’re looking for!
Showcase Your Communication Skills: Since excellent communication is crucial for this position, use clear and concise language in your application. We want to see how you convey information effectively, so don’t hold back on demonstrating your writing prowess!
Emphasise Your Empathy: We value candidates who understand customer needs. In your application, share examples of how you've shown empathy in past roles. This will help us see your genuine care for customer satisfaction.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with a company that truly cares about its people!
How to prepare for a job interview at Roberts Webb Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and the products or services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Problem-Solving Skills
As a Client Account Manager, you'll need to demonstrate your ability to tackle challenges head-on. Prepare specific examples from your past experiences where you've successfully resolved customer issues or improved processes. This will highlight your problem-solving abilities and make you stand out.
✨Practice Empathy in Your Responses
Empathy is key in customer service roles. During the interview, be ready to discuss how you understand and address customer needs. Use scenarios to illustrate how you've shown genuine care in previous roles, as this aligns perfectly with what the company values.
✨Be Tech-Savvy and Ready to Learn
Since the role requires using various software, be prepared to discuss your tech skills. Mention any relevant tools you've used in the past and express your enthusiasm for learning new systems. This shows that you're adaptable and ready to hit the ground running.
