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- Tasks: Support business customers with technical queries and product launches.
- Company: Join a growing Customer Experience team in Chester focused on innovative hearing technology.
- Benefits: Enjoy 26 days holiday, flexible hours, and growth opportunities.
- Why this job: Make a real impact while collaborating with a close-knit team.
- Qualifications: Experience in technical support and strong problem-solving skills required.
- Other info: This is a permanent, full-time office-based role with a salary up to £35K.
The predicted salary is between 28000 - 42000 £ per year.
6 days ago Be among the first 25 applicants
Roberts Webb Recruitment provided pay range
This range is provided by Roberts Webb Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Roberts Webb Recruitment
Product Support Specialist Opportunity, Chester based office!
We’re looking for a Technical Product Support Specialist to join a growing Customer Experience team in Chester. This role is perfect for someone who enjoys problem-solving, learning about different products, and supporting business customers with technical queries.
This is a fantastic opportunity to join a collaborative team, support business partners across the UK, and make a real impact in improving people’s experiences with innovative hearing technology.
About the Role
- Title: Technical Support Advisor
- Role: Permanent, full time
- Location: Chester, Office based
- Salary: up to £35K per annum
- Benefits: 26 days holiday plus bank holidays, pension, life assurance, flexible working hours, growth opportunities
What you’ll be doing
- Acting as the first point of contact for audiologists and business owners (B2B), providing technical support across a range of products.
- Handling support queries via phone, email, and Salesforce case management, ensuring all cases are managed efficiently.
- Supporting product launches and wider business projects, contributing ideas to improve processes and customer experience.
- Delivering solutions across multiple brands and products, helping resolve technical queries such as device connectivity or app issues.
- Working collaboratively with a close-knit team, sharing knowledge and new ideas to improve the department continuously.
What we’re looking for
- Experience in product-based technical support (consumer electronics, retail tech, hearing/medical devices, etc.).
- Strong problem-solving and “outside the box” thinking.
- A positive attitude – open to learning and feedback.
- Clear communication skills, confident in a professional B2B setting.
**Roberts Webb Recruitment are acting as an agency on behalf of this company and role**
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service and Product Management
-
Industries
Technology, Information and Media
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Technical Product Specialist employer: Roberts Webb Recruitment
Contact Detail:
Roberts Webb Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Product Specialist
✨Tip Number 1
Familiarise yourself with the latest trends in hearing technology and related products. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role and the industry.
✨Tip Number 2
Practice your problem-solving skills by working on hypothetical technical support scenarios. This will prepare you to showcase your ability to think outside the box when faced with real-life queries from business customers.
✨Tip Number 3
Network with professionals in the audiology and technical support fields. Engaging with others can provide insights into the role and may even lead to referrals, increasing your chances of landing an interview.
✨Tip Number 4
Prepare to discuss your previous experiences in a B2B setting. Highlight specific examples where you successfully resolved technical issues or improved customer experiences, as this will resonate well with the hiring team.
We think you need these skills to ace Technical Product Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Technical Product Specialist position. Tailor your application to highlight relevant experience in product-based technical support.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you provided technical support, especially in consumer electronics or medical devices. Use specific examples to demonstrate your problem-solving skills and ability to handle technical queries.
Showcase Communication Skills: Since the role involves B2B communication, ensure your application reflects your clear communication skills. Mention any experience you have in professional settings, particularly in handling customer queries via phone or email.
Personalise Your Cover Letter: Write a tailored cover letter that expresses your enthusiasm for the role and the company. Mention how your positive attitude and willingness to learn align with the company's values and how you can contribute to improving customer experiences.
How to prepare for a job interview at Roberts Webb Recruitment
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Highlight your ability to think outside the box and provide solutions, as this role heavily relies on problem-solving.
✨Familiarise Yourself with the Products
Research the specific products and technologies the company offers. Understanding their features and common issues will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Practice Clear Communication
Since you'll be dealing with B2B clients, practice articulating complex technical information in a simple manner. This will show your ability to communicate effectively with audiologists and business owners.
✨Emphasise Team Collaboration
Be ready to discuss your experience working in teams. Share examples of how you've collaborated with colleagues to improve processes or customer experiences, as teamwork is key in this role.
