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- Tasks: Provide technical support to audiologists and business owners, solving queries and improving customer experience.
- Company: Join a growing Customer Experience team focused on innovative hearing technology in Chester.
- Benefits: Enjoy 26 days holiday, flexible hours, pension, life assurance, and growth opportunities.
- Why this job: Make a real impact while collaborating with a supportive team and enhancing people's experiences.
- Qualifications: Experience in product-based technical support and strong problem-solving skills are essential.
- Other info: This is a permanent, full-time role based in the office.
The predicted salary is between 28000 - 42000 £ per year.
- Title: Technical Support Advisor
- Role: Permanent, full time
- Location: Chester, Office based
- Salary: up to £35K per annum
- Benefits: 26 days holiday plus bank holidays, pension, life assurance, flexible working hours, growth opportunities
- Acting as the first point of contact for audiologists and business owners (B2B), providing technical support across a range of products.
- Handling support queries via phone, email, and Salesforce case management, ensuring all cases are managed efficiently.
- Supporting product launches and wider business projects, contributing ideas to improve processes and customer experience.
- Delivering solutions across multiple brands and products, helping resolve technical queries such as device connectivity or app issues.
- Working collaboratively with a close-knit team, sharing knowledge and new ideas to improve the department continuously.
- Experience in product-based technical support (consumer electronics, retail tech, hearing/medical devices, etc.).
- Strong problem-solving and outside the box thinking.
- A positive attitude open to learning and feedback.
- Clear communication skills, confident in a professional B2B setting.
Product Support Specialist in Chester employer: Roberts Webb Recruitment
Contact Detail:
Roberts Webb Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Specialist in Chester
✨Tip Number 1
Familiarise yourself with the latest hearing technology and products. Understanding the features and common issues of these devices will help you stand out during interviews, as you'll be able to demonstrate your knowledge and passion for the industry.
✨Tip Number 2
Brush up on your problem-solving skills by practising real-life scenarios related to technical support. Consider role-playing with a friend or using online resources to simulate customer queries, which will prepare you for the types of challenges you might face in the role.
✨Tip Number 3
Network with professionals in the hearing technology field. Attend relevant events or join online forums to connect with others who work in product support. This can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 4
Prepare to discuss your experience with Salesforce or similar case management systems. Being able to articulate how you've used these tools in previous roles will show that you're ready to hit the ground running and manage support queries efficiently.
We think you need these skills to ace Product Support Specialist in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in product-based technical support, especially in consumer electronics or medical devices. Use specific examples that demonstrate your problem-solving skills and ability to communicate effectively in a B2B environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your experience with technical support and how you can contribute to improving customer experiences with innovative hearing technology.
Highlight Relevant Skills: In your application, emphasise skills such as clear communication, teamwork, and adaptability. Provide examples of how you've successfully handled technical queries or contributed to product launches in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Roberts Webb Recruitment
✨Showcase Your Problem-Solving Skills
Since the role involves technical support and problem-solving, be prepared to discuss specific examples where you've successfully resolved issues. Think of scenarios where you had to troubleshoot a product or assist a customer with a technical query.
✨Familiarise Yourself with the Products
Research the products you'll be supporting, especially in the hearing technology sector. Understanding the features and common issues can help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Communicate Clearly and Professionally
As this position involves B2B communication, practice articulating your thoughts clearly and professionally. Use concise language and avoid jargon unless you're sure the interviewer will understand it.
✨Emphasise Team Collaboration
Highlight your ability to work within a team. Share experiences where you collaborated with colleagues to improve processes or customer experiences, as this role values teamwork and knowledge sharing.
