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For Companies At a Glance
- Tasks: Assist customers with queries via phone, email, and chat while ensuring a top-notch experience.
- Company: Join a company that prioritises customer experience and values its employees.
- Benefits: Enjoy 25 days holiday, pension, private medical, and free parking.
- Why this job: Be part of a supportive team where every day brings new challenges and opportunities for growth.
- Qualifications: Excellent communication, problem-solving skills, empathy, and tech-savviness are essential; previous experience is a plus.
- Other info: This is a permanent, full-time role based in Wrexham with hybrid working options.
The predicted salary is between 20800 - 29000 £ per year.
Job Description
Customer Service Specialist
Are you a natural problem-solver who enjoys helping others and delivering exceptional service? Do you thrive in a fast-paced, supportive environment where no two days are the same? Are you looking for a company that values its people and offers real opportunities for growth and development?
We’re working with a business that puts customer experience at the heart of everything they do. This is an office-based role where your customer service, administration, and data entry skills will come together to create a seamless and professional experience for every customer.
If you’re passionate about service and looking to join a company that genuinely cares, we’d love to hear from you.
About the Role
Position: Customer Service Representative
Role: Permanent, Full time
Location: Wrexham, hybrid working
Salary: Up to £29,000 depending upon experience
Benefits: 25 days holiday, pension, private medical, free parking
About Our Client:
They've been established for many years and have an excellent reputation in their industry. They're dedicated to providing exceptional products/services to their customers. They believe that outstanding customer support is the cornerstone of their success. Innovative, friendly and ambitious, the business have big plans so it's an exciting time to be part of their journey.
What You'll Do:
As a Customer Service Representative, you will be the friendly voice of their company, assisting customers with their enquiries and ensuring they have an outstanding experience. Your responsibilities will include:
- Responding to customer queries via phone, email, and chat in a timely and professional manner.
- Troubleshooting and resolving customer issues with efficiency and empathy.
- Providing product information and guidance to help customers make the most of their products
- Collaborating with team members and other departments to improve processes and customer satisfaction.
- Documenting and tracking customer interactions and feedback to help them continually improve our service.
What We're Looking For:
- Excellent Communication Skills: You can convey information clearly and concisely, both verbally and in writing.
- Problem-Solving Abilities: You love tackling challenges and finding creative solutions.
- Empathy: You understand customer needs and show genuine care in addressing their concerns.
- Tech-Savvy: You are comfortable using various software and are quick to learn new systems.
- Team Player: You work well with others and enjoy being part of a collaborative environment.
- Experience: Previous experience in customer support or a related field is a plus, ideally business to business but we'll also consider B2C such as retail, call centre etc. We value your enthusiasm and willingness to learn!
Roberts Webb Recruitment are acting as a Recruitment Agency in relation to this role.
Customer Service Specialist employer: Roberts Webb Recruitment
Contact Detail:
Roberts Webb Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarise yourself with common customer service scenarios and practice your responses. This will help you feel more confident during the interview when discussing how you would handle various customer queries.
✨Tip Number 2
Research the company’s values and customer service philosophy. Being able to articulate how your personal values align with theirs can set you apart from other candidates.
✨Tip Number 3
Prepare examples from your past experiences that showcase your problem-solving skills and empathy. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and may even refer you internally.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your communication abilities, problem-solving skills, and any tech-savviness that aligns with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've helped customers in the past and how you can contribute to the company's mission of delivering exceptional service.
Highlight Relevant Experience: In your application, focus on any previous roles in customer support or related fields. If you have experience in B2B or B2C environments, make sure to detail this, as it will strengthen your application.
Showcase Your Soft Skills: Since empathy and teamwork are crucial for this role, include examples that demonstrate these qualities. Share instances where you've successfully collaborated with others or resolved customer issues with care and understanding.
How to prepare for a job interview at Roberts Webb Recruitment
✨Showcase Your Communication Skills
As a Customer Service Specialist, excellent communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively communicated with customers, both verbally and in writing.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've tackled customer issues. Highlight your thought process and the steps you took to resolve the problems. This will show your potential employer that you're not just a problem-solver but also someone who can think on their feet.
✨Emphasise Empathy and Customer Care
Employers want to see that you genuinely care about customer satisfaction. Share stories that illustrate your ability to empathise with customers and how you went above and beyond to ensure they had a positive experience.
✨Be Tech-Savvy and Adaptable
Since the role requires using various software, be prepared to discuss your technical skills. Mention any relevant tools or systems you've used in previous roles and express your eagerness to learn new technologies quickly.
