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- Tasks: Assist customers with queries and ensure outstanding service daily.
- Company: Join a company that prioritises customer experience and values its people.
- Benefits: Enjoy 25 days holiday, pension, private medical, and free parking.
- Why this job: Be part of a supportive team where no two days are the same and growth is encouraged.
- Qualifications: Excellent communication, problem-solving skills, empathy, and tech-savviness required; experience preferred but not essential.
- Other info: This is a permanent, full-time role with hybrid working options.
The predicted salary is between 20800 - 29000 £ per year.
Customer Service Representative Opportunity, near Chester Are you a natural problem-solver who enjoys helping others and delivering exceptional service? Do you thrive in a fast-paced, supportive environment where no two days are the same? Are you looking for a company that values its people and offers real opportunities for growth and development? We’re working with a business that puts customer experience at the heart of everything they do. This is an office-based role where your customer service, administration, and data entry skills will come together to create a seamless and professional experience for every customer. If you’re passionate about service and looking to join a company that genuinely cares, we’d love to hear from you. About the Role Position: Customer Service Representative Role: Permanent, Full time Location: Wrexham, hybrid working Salary: Up to £29,000 depending upon experience Benefits: 25 days holiday, pension, private medical, free parking What You\’ll Do: As a Customer Service Representative, you will be the friendly voice of their company, assisting customers with their enquiries and ensuring they have an outstanding experience. Your responsibilities will include: * Responding to customer queries via phone, email, and chat in a timely and professional manner. * Troubleshooting and resolving customer issues with efficiency and empathy. * Providing product information and guidance to help customers make the most of their products * Collaborating with team members and other departments to improve processes and customer satisfaction. * Documenting and tracking customer interactions and feedback to help them continually improve our service. What We\’re Looking For: * Excellent Communication Skills: You can convey information clearly and concisely, both verbally and in writing. * Problem-Solving Abilities: You love tackling challenges and finding creative solutions. * Empathy: You understand customer needs and show genuine care in addressing their concerns. * Tech-Savvy: You are comfortable using various software and are quick to learn new systems. * Team Player: You work well with others and enjoy being part of a collaborative environment. * Experience: Previous experience in customer support or a related field is a plus, ideally business to business but we\’ll also consider B2C such as retail, call centre etc. We value your enthusiasm and willingness to learn! **Roberts Webb Recruitment are acting as a Recruitment Agency in relation to this role
Customer Service Specialist employer: Roberts Webb Recruitment
Contact Detail:
Roberts Webb Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarise yourself with common customer service scenarios and practice your responses. This will help you feel more confident during any potential interviews, as you'll be able to demonstrate your problem-solving abilities and empathy in real-time.
✨Tip Number 2
Research the company’s values and customer service philosophy. Understanding what they prioritise can help you tailor your approach and show that you genuinely care about their mission, making you a more attractive candidate.
✨Tip Number 3
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 4
Prepare specific examples from your past experiences that showcase your communication skills and ability to work in a team. Being ready to share these stories can set you apart and highlight your suitability for the role.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your communication skills, problem-solving abilities, and any tech-savviness you possess. Use specific examples to demonstrate how you've successfully handled customer queries in the past.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you want to work for this company specifically and how your values align with theirs. Include anecdotes that illustrate your empathy and problem-solving skills.
Highlight Relevant Skills: In your application, clearly outline your excellent communication skills and ability to work in a team. Mention any experience with data entry or administration tasks, as these are key components of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Roberts Webb Recruitment
✨Showcase Your Communication Skills
As a Customer Service Specialist, excellent communication is key. Be prepared to demonstrate how you can convey information clearly and concisely. Practice answering common customer queries and think about examples where you've successfully resolved issues through effective communication.
✨Highlight Your Problem-Solving Abilities
Employers are looking for natural problem-solvers. Think of specific instances where you've tackled challenges in previous roles. Be ready to discuss your thought process and the creative solutions you implemented to resolve customer issues.
✨Demonstrate Empathy
Empathy is crucial in customer service. Prepare to share examples of how you've understood and addressed customer needs in the past. Show that you genuinely care about helping customers and can relate to their concerns.
✨Familiarise Yourself with Technology
Being tech-savvy is important for this role. Brush up on any software or systems mentioned in the job description. If you have experience with similar tools, be sure to mention it during the interview to show your adaptability and willingness to learn new systems.
