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- Tasks: Manage your own caseload and negotiate fair claim settlements.
- Company: Join a growing claims team working with top UK motor insurers.
- Benefits: Enjoy 22 days off, pension, life assurance, and development opportunities.
- Why this job: Be part of a dynamic team that values customer service and compliance.
- Qualifications: No specific experience required; just a passion for helping others!
- Other info: Hybrid working available after settling into the role.
The predicted salary is between 18000 - 30000 £ per year.
Our growing Household Claims department are looking for enthusiastic, customer centric staff to join the team as Household Claims Handlers. You will support our customers through the claims journey where this has significantly impacted their day-to-day life. As a Household Claims Handler, you will be responsible for dealing with customers new and existing claim enquiries, ensuring we are working to strict deadlines and targets, and creating a positive work culture. Role: Household Claims Handler Location: Liverpool (Mersey Chambers Office) / Hybrid Working hours: 37.5 hours per week between 9:00am and 5:30pm Monday to Friday Salary: Between £25,000.00 – £29,000.00 DOE and a potential annual bonus of up to £2,000.00 paid monthly What you will be doing: Setting up new Household claims (FNOL), capturing accurate information and establishing the facts of the incident/peril from the caller/customer Accurately checking all details of a claim after every call Managing a varied (accidental damage, fire, theft, escape of water etc.) portfolio of claims from FNOL stage through to settlement/conclusion Identifying and investigating potentially fraudulent claims Instructing and liaising with our third-party suppliers to ensure they have all relevant information to handle a claim, chasing f…
Claims Handler employer: Acorn insurance & Financial Services LTD
Contact Detail:
Acorn insurance & Financial Services LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Familiarize yourself with the key responsibilities of a Motor Claims Handler. Understanding the nuances of negotiating liability and settlements will give you an edge during interviews.
✨Tip Number 2
Brush up on FCA regulations and compliance standards relevant to motor claims. Being knowledgeable in this area shows your commitment to maintaining industry standards.
✨Tip Number 3
Highlight any previous experience in customer service or claims handling during your conversations. Demonstrating your ability to resolve complaints and communicate effectively can set you apart.
✨Tip Number 4
Network with professionals in the insurance industry, especially those working in claims. Building connections can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Motor Claims Handler position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in claims handling or customer service. Use specific examples that demonstrate your ability to negotiate settlements and manage caseloads effectively.
Showcase Your Skills: Make sure to highlight skills that are crucial for this role, such as communication, negotiation, and compliance with regulations. Provide concrete examples of how you've used these skills in past roles.
Tailor Your Cover Letter: Write a personalized cover letter that addresses the specific requirements of the job. Mention why you are interested in working with leading UK motor insurers and how you can contribute to their claims team.
How to prepare for a job interview at Acorn insurance & Financial Services LTD
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Motor Claims Handler. Familiarize yourself with key terms like indemnity, liability, and credit hire claims, as these will likely come up during your interview.
✨Showcase Your Negotiation Skills
Since negotiating settlements is a crucial part of the job, prepare examples from your past experiences where you successfully negotiated outcomes. Highlight your ability to balance customer satisfaction with company policies.
✨Demonstrate Customer Service Excellence
Prepare to discuss how you handle customer interactions, especially in challenging situations. Share specific examples that showcase your communication skills and your commitment to resolving complaints effectively.
✨Familiarize Yourself with FCA Regulations
Understanding compliance is essential for this role. Brush up on FCA regulations related to claims handling and be ready to discuss how you would ensure adherence to these guidelines in your work.
