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For Companies At a Glance
- Tasks: Assist customers with queries and ensure outstanding service in a fast-paced environment.
- Company: Join a well-established company that values its people and customer experience.
- Benefits: Enjoy 25 days holiday, pension, private medical, and free parking.
- Why this job: Be the friendly voice of a company dedicated to exceptional customer support.
- Qualifications: Excellent communication, problem-solving skills, and a passion for helping others.
- Other info: Exciting growth opportunities in a collaborative and innovative team.
The predicted salary is between 20800 - 29000 £ per year.
Are you a natural problem-solver who enjoys helping others and delivering exceptional service? Do you thrive in a fast-paced, supportive environment where no two days are the same? Are you looking for a company that values its people and offers real opportunities for growth and development?
We’re working with a business that puts customer experience at the heart of everything they do. This is an office-based role where your customer service, administration, and data entry skills will come together to create a seamless and professional experience for every customer.
If you’re passionate about service and looking to join a company that genuinely cares, we’d love to hear from you.
About the Role
- Role: Permanent, Full time
- Location: Wrexham, hybrid working
- Salary: Up to £29,000 depending upon experience
- Benefits: 25 days holiday, pension, private medical, free parking
About Our Client
They've been established for many years and have an excellent reputation in their industry. They are dedicated to providing exceptional products/services to their customers. They believe that outstanding customer support is the cornerstone of their success. Innovative, friendly and ambitious, the business has big plans so it’s an exciting time to be part of their journey.
What You’ll Do
As a Customer Service Representative, you will be the friendly voice of their company, assisting customers with their enquiries and ensuring they have an outstanding experience. Your responsibilities will include:
- Responding to customer queries via phone, email, and chat in a timely and professional manner.
- Troubleshooting and resolving customer issues with efficiency and empathy.
- Providing product information and guidance to help customers make the most of their products.
- Collaborating with team members and other departments to improve processes and customer satisfaction.
- Documenting and tracking customer interactions and feedback to help them continually improve our service.
Requirements
- Excellent Communication Skills: You can convey information clearly and concisely, both verbally and in writing.
- Problem-Solving Abilities: You love tackling challenges and finding creative solutions.
- Empathy: You understand customer needs and show genuine care in addressing their concerns.
- Tech-Savvy: You are comfortable using various software and are quick to learn new systems.
- Team Player: You work well with others and enjoy being part of a collaborative environment.
- Experience: Previous experience in customer support or a related field is a plus, ideally business to business but we’ll also consider B2C such as retail, call centre etc. We value your enthusiasm and willingness to learn!
Customer Service Representative in Chester employer: Roberts Webb Recruitment
Contact Detail:
Roberts Webb Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Chester
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show that you're genuinely interested and ready to be part of their journey.
✨Tip Number 2
Practice your communication skills! Whether it's over the phone or in person, being clear and friendly is key. Try role-playing with a friend to nail down how you’d handle customer queries and showcase your problem-solving abilities.
✨Tip Number 3
Be prepared to share examples from your past experiences. Think of times when you’ve gone above and beyond for a customer or solved a tricky issue. This will help you demonstrate your empathy and tech-savvy nature during the interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that Customer Service Representative position!
We think you need these skills to ace Customer Service Representative in Chester
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about providing exceptional service and that you're excited about the opportunity to join our team.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we're looking for in a Customer Service Representative.
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and structure your thoughts logically. We appreciate applications that are easy to read and get straight to the point.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Roberts Webb Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and recent achievements. This will not only help you understand their culture but also allow you to tailor your answers to show how you align with their goals.
✨Showcase Your Problem-Solving Skills
As a Customer Service Representative, you'll need to demonstrate your ability to tackle challenges. Prepare specific examples from your past experiences where you successfully resolved customer issues or improved processes. This will highlight your problem-solving abilities effectively.
✨Practice Empathy in Your Responses
Empathy is key in customer service roles. During the interview, be ready to discuss how you’ve shown understanding and care for customers in previous positions. Use role-play scenarios to practice responding to difficult customer situations with empathy and professionalism.
✨Be Tech-Savvy and Ready to Learn
Since the role requires using various software, brush up on your tech skills before the interview. Be prepared to discuss any relevant tools you've used in the past and express your enthusiasm for learning new systems quickly. This shows you're adaptable and ready for the fast-paced environment.
