At a Glance
- Tasks: Help customers with coach hire quotes and deliver top-notch service.
- Company: Join a dynamic team at Roberts Travel Group, focused on growth and customer satisfaction.
- Benefits: Enjoy 28 days leave, a pension plan, and amazing discounts on trips!
- Other info: Office-based role with regular social events and a friendly atmosphere.
- Why this job: Be part of a vibrant team and make a real impact in the travel industry.
- Qualifications: Sales experience preferred, but strong communication and organisational skills are key.
The predicted salary is between 25000 - 32000 £ per year.
We are seeking a highly organised and customer-focused individual to join our Private Hire team as a Sales Advisor. This is a varied and dynamic role that will support the continued growth of our Private hire department. As Private Hire Sales Advisor you will be responsible for producing and converting coach hire quotations to achieve monthly and annual sales targets, while delivering a first-class customer experience. This role requires excellent communication skills, strong commercial awareness, and the ability to build lasting relationships with our customers.
Key Responsibilities
- Gather all relevant journey information from customers in response to enquiries, including dates, times, passenger numbers, destinations, special requests, and budget considerations.
- Provide clear and accurate information about coach hire options, including vehicle types, onboard facilities, pricing, and terms of service.
- Prepare and send professional quotations specifically tailored to match customer requirements.
- Efficient management of the quotation pipeline by utilising team CRM systems, working to team KPI’s for quotation follow up and conversion rates.
Collaboration & Operational Support
- Work closely with our Operations Team to alert of any additional considerations prior to the customer’s travel date to ensure smooth customer experience.
- Develop a thorough understanding of the fleet, operational schedule, and specific legislation relating to coach travel.
Business Development
- Tap into our network of tour operators to generate sales of UK and European private hire tours, maximising opportunities within the touring season.
- Demonstrate strong commercial acumen by understanding pricing structures, monitoring competitors, and identifying peak periods for hire demand.
- Generate new business by re-engaging lapsed customers and reaching out to prospective clients within our target geographical areas via telephone, email and face-to-face networking.
Performance & Professionalism
- Consistently achieve monthly and annual sales targets, ensuring a positive contribution to the team budget.
- Maintain high standards of professionalism in all interactions, representing the brand positively to build long-term customer relationships.
- Contribute ideas and feedback to improve processes, enhance the customer journey, and build on revenue generation.
Networking & Brand Representation
- Attend networking events, trade shows, and exhibitions as part of the team to actively promote Roberts Travel Group.
- Represent the business in a professional manner to generate new leads and enquiries.
- Consistently deliver first-class customer service at every stage of the sales process.
- Act as a reliable point of contact for customers, building trust and encouraging repeat business.
Skills and Experience
- A track record of lead and sales generation; 2 years sales experience, preferably within the transportation industry (but not essential).
- Excellent communication skills, both written and verbal with a strong ability to articulate information clearly and concisely.
- Proven ability to build rapport with customers.
- Strong organisational skills with a high attention to detail, with the ability to manage multiple enquiries and bookings simultaneously.
- Proficiency in Microsoft Office (Word, Excel).
- Experience in using Salesforce and/or Coach Manager an advantage (but not essential).
- Adaptability and resilience in a fast-paced environment.
- A customer focused mindset, with a commitment to delivering exceptional service with each and every Roberts Travel Group customer.
- Flexibility to work Saturdays on a periodic basis for either office based, or weekend based exhibitions and promotional events.
What you need to know
- 37.5 hours per week (office based).
- 28 days annual leave (including bank holidays).
- Company Pension Contribution.
- Regular staff social events.
- Modern offices with a friendly atmosphere.
- Amazing discounts on our UK wide trips for family and friends!
- Office based role (Hugglescote, LE67 2FX).
Sales Advisor employer: Roberts Travel Group
At Passenger Travel Solutions, part of Roberts Travel Group, we pride ourselves on being an excellent employer that values teamwork and innovation. Our Leicestershire HQ offers a supportive work culture where you can grow your skills in transport planning while contributing to the safety and efficiency of school transport services. With opportunities for professional development and a commitment to high levels of customer service, you'll find meaningful and rewarding employment with us.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, services, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your pitch! You want to be able to clearly explain why you're the perfect fit for the Sales Advisor role. Highlight your experience in sales and how you can deliver that first-class customer experience they’re after.
✨Tip Number 3
Network like a pro! Attend industry events or connect with current employees on LinkedIn. Building relationships can give you an edge and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Roberts Travel Group.
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Sales Advisor role. Highlight your experience in sales and customer service, and show us how you can contribute to our Private Hire team.
Show Off Your Communication Skills:Since this role requires excellent communication, use clear and concise language in your application. We want to see how well you can articulate your thoughts and ideas, so don’t hold back!
Demonstrate Your Organisational Skills:We’re looking for someone who can manage multiple enquiries and bookings. In your application, give examples of how you've successfully juggled tasks in the past to show us you’ve got what it takes.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Roberts Travel Group
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of the Private Hire role. Familiarise yourself with coach hire options, pricing structures, and the types of vehicles available. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a Sales Advisor, communication is key. Practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've successfully built relationships with customers in the past. This will demonstrate your ability to connect with clients and provide exceptional service.
✨Be Ready to Discuss Sales Strategies
Think about your previous sales experiences and be prepared to discuss specific strategies you've used to generate leads and close deals. Highlight any experience you have with CRM systems like Salesforce, as this will show your organisational skills and ability to manage multiple enquiries effectively.
✨Demonstrate Your Customer Focus
During the interview, emphasise your commitment to delivering a first-class customer experience. Share examples of how you've gone above and beyond for customers in the past. This will illustrate your customer-focused mindset and align with the company's values.
