At a Glance
- Tasks: Support our Private Hire team by generating and converting coach hire quotations.
- Company: Join the largest coach operator in Leicestershire with a friendly reputation.
- Benefits: 28 days annual leave, company pension, and amazing discounts on trips.
- Other info: Enjoy a vibrant office atmosphere and regular staff social events.
- Why this job: Make a real impact while delivering first-class customer service in a dynamic role.
- Qualifications: Sales experience preferred; excellent communication and organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a highly organised and customer-focused individual to join our Private Hire team as a Sales Advisor. This is a varied and dynamic role that will support the continued growth of our Private hire department. As Private Hire Sales Advisor you will be responsible for producing and converting coach hire quotations to achieve monthly and annual sales targets, while delivering a first-class customer experience. This role requires excellent communication skills, strong commercial awareness, and the ability to build lasting relationships with our customers.
Who are we? We are the largest coach operator in Leicestershire, and we have spent our last 30 years of business building an unrivalled experience and a friendly and trustworthy reputation. We have an extensive fleet of executive vehicles which helps us to service our programme of over 500 coach holidays, day trips and short breaks across the UK and Europe. We also operate a wide range of Private Hire jobs for a variety of occasions and provide school transport to thousands of pupils.
Key Responsibilities:
- Gather all relevant journey information from customers in response to enquiries, including dates, times, passenger numbers, destinations, special requests, and budget considerations.
- Provide clear and accurate information about coach hire options, including vehicle types, onboard facilities, pricing, and terms of service.
- Prepare and send professional quotations specifically tailored to match customer requirements.
- Efficient management of the quotation pipeline by utilising team CRM systems, working to team KPI’s for quotation follow up and conversion rates.
- Work closely with our Operations Team to alert of any additional considerations prior to the customer’s travel date to ensure smooth customer experience.
- Develop a thorough understanding of the fleet, operational schedule, and specific legislation relating to coach travel.
- Tap into our network of tour operators to generate sales of UK and European private hire tours, maximising opportunities within the touring season.
- Demonstrate strong commercial acumen by understanding pricing structures, monitoring competitors, and identifying peak periods for hire demand.
- Generate new business by re-engaging lapsed customers and reaching out to prospective clients within our target geographical areas via telephone, email and face-to-face networking.
- Consistently achieve monthly and annual sales targets, ensuring a positive contribution to the team budget.
- Maintain high standards of professionalism in all interactions, representing the brand positively to build long-term customer relationships.
- Contribute ideas and feedback to improve processes, enhance the customer journey, and build on revenue generation.
- Attend networking events, trade shows, and exhibitions as part of the team to actively promote Roberts Travel Group.
- Represent the business in a professional manner to generate new leads and enquiries.
- Consistently deliver first-class customer service at every stage of the sales process.
- Act as a reliable point of contact for customers, building trust and encouraging repeat business.
Skills and experience:
- A track record of lead and sales generation; 2 years sales experience, preferably within the transportation industry (but not essential).
- Excellent communication skills, both written and verbal with a strong ability to articulate information clearly and concisely.
- Proven ability to build rapport with customers.
- Strong organisational skills with a high attention to detail, with the ability to manage multiple enquiries and bookings simultaneously.
- Proficiency in Microsoft Office (Word, Excel).
- Experience in using Salesforce and/or Coach Manager an advantage (but not essential).
- Adaptability and resilience in a fast-paced environment.
- A customer focused mindset, with a commitment to delivering exceptional service with each and every Roberts Travel Group customer.
- Flexibility to work Saturdays on a periodic basis for either office based, or weekend based Exhibitions and promotional events.
How to apply:
If you are interested in this role and would like to apply, please send a copy of your up to date CV and cover letter to recruitment@robertstravelgroup.co.uk.
What you need to know:
- 37.5 hours per week (office based).
- 28 days annual leave (including bank holidays).
- Company Pension Contribution.
- Regular staff social events.
- Modern offices with a friendly atmosphere.
- Amazing discounts on our UK wide trips for family and friends!
- Office based role (Hugglescote, LE67 2FX).
Roberts Travel Group value the unique perspectives and experiences that individuals from diverse backgrounds bring to our company. We actively promote an inclusive work environment where everyone feels respected, valued, and empowered to succeed.
Private Hire Sales Advisor employer: Roberts Travel Group
Roberts Travel Group is an exceptional employer, offering a dynamic and supportive work environment in Hugglescote, where employees can thrive in their roles as Private Hire Sales Advisors. With a strong focus on customer service, the company provides extensive training and growth opportunities, alongside competitive benefits such as 28 days annual leave, a company pension contribution, and amazing discounts on trips for family and friends. The friendly atmosphere and regular staff social events foster a sense of community, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Private Hire Sales Advisor
✨Tip Number 1
Get to know the company inside out! Research Roberts Travel Group, their fleet, and their services. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills and experience align with the role of a Private Hire Sales Advisor. Highlight your sales achievements and customer service successes to make a strong impression.
✨Tip Number 3
Network like a pro! Attend industry events or local meet-ups where you can connect with potential colleagues or clients. Building relationships can lead to valuable opportunities and insights about the role.
✨Tip Number 4
Don’t forget to follow up! After any interviews or networking events, send a quick thank-you email. It shows professionalism and keeps you on their radar as they make their hiring decisions.
We think you need these skills to ace Private Hire Sales Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your sales experience and customer service skills. We want to see how you can bring your unique flair to our Private Hire team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about the role and how your background makes you a perfect fit for our dynamic team.
Show Off Your Communication Skills:Since this role is all about building relationships, make sure your application reflects your excellent communication skills. Use clear and concise language to demonstrate your ability to articulate information effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Roberts Travel Group
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the coach hire industry and the specific services offered by the company. Familiarise yourself with their fleet, pricing structures, and any recent news or developments. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Communication Skills
As a Private Hire Sales Advisor, excellent communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully built rapport with customers in the past. This will demonstrate your ability to connect with clients effectively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of scenarios where you had to manage multiple enquiries or handle a difficult customer. Prepare to discuss how you navigated those situations and what the outcomes were.
✨Demonstrate Your Organisational Skills
Since this role involves managing multiple bookings and enquiries, be ready to discuss your organisational strategies. Share specific tools or methods you use to keep track of tasks and ensure nothing falls through the cracks. This will highlight your attention to detail and ability to thrive in a fast-paced environment.
