Senior Quality and Compliance Officer in Leeds

Are you ready to make a significant impact in a dynamic and forward-thinking company? As our Senior Quality and Compliance Officer, you’ll play an important role in supporting the technical team in the day-to-day running of the department. You will be a key member of a collaborative and high-energy team.

Role Summary

To maintain and monitor where appropriate, our quality and compliance systems. You will have an impact on plant performance, improving print, manufacturing and quality metrics and ensuring we always remain compliant. An excellent knowledge of BRC packaging standards V9 or above and conducting internal audits is essential in this role to ensure customer service excellence. Record keeping and maintenance of supplier standards.

Core Duties/Responsibilities

• Ensure our compliance to BRC and ISO accreditation requirements.
• Customer focused – dedicated to meeting the expectations and requirements of customers; gets first-hand customer information and uses it for improvements in products and services; establishes and maintains effective relationships with customers and gains their trust and respect.
• Drive for Results – constantly and consistently reducing quality complaints & time to respond; pushes oneself and others for best results.
• Ensuring non-conformances raised during internal and external audits are logged, managed, actioned, closed and action effectiveness is monitored.
• Problem solving – uses rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, is excellent at honest analysis, looks beyond the obvious and doesn’t stop at the first answer.
• Aligns employees with the objectives of implementation and improvement results focused at plant level.
• Provides system expertise to plant management and personnel.
• Drives improvement that helps support and deliver the plants planned results.
• Prepare information for quality meetings & host the meeting.
• Completion of monthly quality/complaints analytic reports for senior meetings.
• Be the HARA team leader.
• Be the contact for the pest control contractor, manage visits and issues arising.
• Understand your responsibilities to maintain a safe working environment.
• Continuous learning.
• Teamwork.
• Sharing a ‘can do’ attitude.
• Any other duties to meet the needs of the business.

Health and Safety

• Workplace Safety: Ensure all employees understand and follow workplace safety protocols and procedures.
• Hazard Identification: Regularly identify and report potential hazards in the workplace to prevent accidents.
• Incident Reporting: reporting and documenting of accidents, injuries, and near-misses.
• Health and Hygiene: Maintain a clean and hygienic work environment to prevent illness and contamination.

Training

• Skill Development: enhance your skills and knowledge relevant to your role.
• Soft Skills: communication, teamwork, and problem-solving to improve overall workplace efficiency.
• Diversity and Inclusion: create a respectful and supportive workplace culture.

Skills, Capabilities and Attributes

• Strong knowledge and experience of BRC standards and implementation.
• Clear understanding of manufacturing processes – packaging/print preferred.
• Excellent Communication skills – both report writing and verbal with a strong influence.
• Interpersonal Skills – relates well to all kinds of people throughout the organisation. Builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact and can deal with volatile situations comfortably.
• Strong organisational skills and the ability to manage and prioritise a busy and varied workload.
• Problem solver and proactive thinker.
• Analytical.
• Ability to work both efficiently and effectively alone, as well as part of a large and varied team.
• Flexibility and excellent attention to detail is essential.
• Knowledge of all MS Packages including Excel and Word.
• Willingness to learn and a strong desire to develop and grow within the organisation.
• Enjoy working to deadlines and targets in a fast-paced environment.
• Have experience building relationships and liaising with stakeholders.
• High degree of accuracy and attention to detail, with ability to check own work.
• Enthusiastic, committed, and flexible to the demands of a fast-paced business with a significant amount of change.
• Ability to work under pressure.
• Problem-solving skills.
• Creativity.
• Positive Work Ethic.
• Possess high regard for Health and Safety in the workplace.
• Quality and Hygiene in the workplace.
• Environmental Awareness.