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- Tasks: Coordinate logistics and customer service to ensure smooth order flow and timely deliveries.
- Company: Join a leading biscuit manufacturer with a focus on quality and customer satisfaction.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Be the vital link between customers and logistics, making a real impact every day.
- Qualifications: Experience in logistics or customer service, strong communication, and problem-solving skills.
- Other info: Fast-paced role with a chance to develop your career in a dynamic industry.
The predicted salary is between 30000 - 42000 £ per year.
The Logistics and Customer Services Coordinator plays a vital role in ensuring the smooth and efficient flow of materials, finished goods, and customer orders. Acting as the first point of contact for customers, the role is responsible for keeping clients informed, entering orders accurately and promptly, and maintaining service levels. By coordinating logistics and customer communications, the coordinator guarantees timely deliveries, precise documentation, and consistently high standards of customer service.
What you will contribute:
- Ensure efficient movement of materials, components, and finished goods.
- Act as the first point of contact for customers, providing timely updates on orders and deliveries, and resolving issues proactively.
- Plan and schedule inbound and outbound shipments with transport providers.
- Enter customer orders accurately and promptly into relevant systems.
- Maintain accurate shipping documentation, including delivery notes, customs forms, and invoices.
- Handle customer complaints, returns, and queries professionally to maintain satisfaction.
- Build strong customer relationships through clear communication and responsiveness.
- Prepare daily/weekly reports on logistics performance, order status, and customer service metrics.
- Track KPIs such as delivery accuracy, order processing times, and customer satisfaction.
- Liaise with production, warehouse, and sales teams to coordinate order fulfilment.
- Provide feedback to management on customer trends, logistics challenges, and improvement initiatives.
- Provide 3PL with all new lines forms on time for lines into their warehouses.
- Provide clear seasonal planned volumes ahead of production and align orders ahead of production.
- Accountable for looking at stock’s vs MLOR and advising customers of intake, and/or support where needed on derogation forms.
What you will bring:
- Minimum 12 months’ experience in logistics coordination or customer service within a manufacturing environment (preferred).
- Customer-focused mindset with a proactive approach.
- Excellent communication skills (verbal and written), with strong organisational and problem-solving abilities.
- Accurate data input and IT proficiency: SAP (desirable), Word, and Excel to a competent level.
- Ability to drive operational decision-making to achieve deadlines.
- Detail-oriented with the ability to multitask and prioritise in a fast-paced environment.
- Strong team player who thrives in cross-functional collaboration.
- Resilient under pressure and adaptable to changing priorities.
Key interfaces: Sales, Logistics, Operations, Despatch, Technical
Reports to: Planning and Supply Chain Manager
Logistics and Customer Service Coordinator - Biscuits in Winsford employer: Roberts Bakery 1887 Ltd
Contact Detail:
Roberts Bakery 1887 Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics and Customer Service Coordinator - Biscuits in Winsford
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and customer service sectors on LinkedIn. Join relevant groups and engage in discussions to get your name out there. You never know who might have a lead on that perfect job!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their logistics processes and customer service values. This will help you tailor your answers and show them you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! Since you'll be the first point of contact for customers, being clear and confident is key. Role-play common customer scenarios with a friend to sharpen your problem-solving abilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Logistics and Customer Service Coordinator - Biscuits in Winsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Logistics and Customer Service Coordinator role. Highlight your experience in logistics coordination or customer service, and don’t forget to mention any relevant skills like data input and communication.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your proactive approach and how you’ve successfully handled customer queries or logistics challenges in the past.
Showcase Your Skills: In your application, be sure to showcase your organisational and problem-solving abilities. Give examples of how you've managed multiple tasks in a fast-paced environment and how you’ve maintained high standards of customer service.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Roberts Bakery 1887 Ltd
✨Know Your Logistics Inside Out
Make sure you brush up on logistics terminology and processes. Understand how materials move through a supply chain and be ready to discuss your experience with order management and shipping schedules. This will show that you’re not just familiar with the role but genuinely passionate about it.
✨Show Off Your Customer Service Skills
Prepare examples of how you've handled customer complaints or queries in the past. Think of specific situations where you turned a negative experience into a positive one. This will demonstrate your proactive approach and ability to maintain strong customer relationships.
✨Get Comfortable with Data
Since the role involves accurate data input and reporting, be ready to talk about your experience with systems like SAP, Excel, or any other relevant software. You might even want to bring along a sample report or two to showcase your skills in data management and analysis.
✨Be Ready to Collaborate
This position requires working closely with various teams, so think of examples that highlight your teamwork and communication skills. Be prepared to discuss how you’ve successfully collaborated with sales, logistics, or production teams in the past to achieve common goals.
