At a Glance
- Tasks: Manage client relationships, ensuring satisfaction and retention while driving business growth.
- Company: Dynamic, values-led company near Chester with a focus on client success.
- Benefits: Hybrid working, 25 days holiday, pension, private health insurance, and free lunches.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Be the voice of clients and make a real impact in a thriving environment.
- Qualifications: Experience in relationship management and strong communication skills required.
The predicted salary is between 35000 - 35000 £ per year.
Are you a commercially savvy relationship builder who thrives on exceeding targets and nurturing long-term client partnerships? Our client, a dynamic and values-led company, is looking for someone just like you — confident, articulate, and analytical — to play a pivotal role in driving client satisfaction, retention, and renewals. You will be the voice of the client internally and the face of the company externally. You will take ownership of the post-sale journey, ensuring client outcomes are met and exceeded, while helping the business grow through insight, influence, and high-impact conversations.
About the Role
- Role: Permanent, Full time
- Location: Pulford, near Chester
- Salary: Up to 35K per annum
- Benefits: Hybrid working, 25 days holiday plus bank holidays, pension, private health insurance, free lunches, plus more!
Responsibilities
- Own and manage a portfolio of clients with a focus on retention, satisfaction, and renewals
- Build deep, consultative relationships with key client stakeholders
- Understand client goals and align service delivery to meet those objectives
- Identify upsell opportunities and work closely with the commercial team to convert them
- Use data to track client success metrics and report on account health
- Troubleshoot issues, resolve concerns, and provide strategic solutions
- Deliver regular business reviews and performance updates to clients
- Collaborate with internal teams to ensure client feedback shapes service delivery
- Hit and exceed client retention and growth targets
Skills Attributes
- Strong commercial awareness and a proven track record of working to targets
- A natural communicator who builds rapport with ease
- Analytical thinker who enjoys problem-solving and spotting trends in data
- Experience in a client-facing, relationship management, or renewals-focused role
- Proactive, solutions-oriented mindset - you don’t wait for problems to arise
- Organised and detail-oriented, with strong time management skills
- Comfortable presenting, leading meetings, and influencing senior stakeholders
Client Relationship Manager employer: Robert Webb Recruitment
Join a dynamic and values-led company located near Chester, where your role as a Client Relationship Manager will be pivotal in nurturing long-term client partnerships. With a strong focus on employee well-being, enjoy benefits such as hybrid working, generous holiday allowances, and private health insurance, all within a supportive work culture that encourages personal and professional growth. This is an excellent opportunity for those looking to make a meaningful impact while advancing their career in a thriving environment.
