At a Glance
- Tasks: Manage client relationships and drive satisfaction, retention, and renewals.
- Company: Dynamic, values-led company near Chester with a focus on growth.
- Benefits: Hybrid working, 25 days holiday, pension, private health insurance, and free lunches.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Be the voice of clients and make a real impact on their success.
- Qualifications: Experience in relationship management and strong communication skills.
The predicted salary is between 35000 - 35000 £ per year.
Are you a commercially savvy relationship builder who thrives on exceeding targets and nurturing long-term client partnerships? Our client, a dynamic and values-led company, is looking for someone just like you — confident, articulate, and analytical — to play a pivotal role in driving client satisfaction, retention, and renewals. You'll be the voice of the client internally and the face of the company externally. You'll take ownership of the post-sale journey, ensuring client outcomes are met and exceeded, while helping the business grow through insight, influence, and high-impact conversations.
About the Role
- Role: Permanent, Full time
- Location: Pulford, near Chester
- Salary: Up to £35K per annum
- Benefits: Hybrid working, 25 days holiday plus bank holidays, pension, private health insurance, free lunches, plus more!
Responsibilities
- Own and manage a portfolio of clients with a focus on retention, satisfaction, and renewals
- Build deep, consultative relationships with key client stakeholders
- Understand client goals and align service delivery to meet those objectives
- Identify upsell opportunities and work closely with the commercial team to convert them
- Use data to track client success metrics and report on account health
- Troubleshoot issues, resolve concerns, and provide strategic solutions
- Deliver regular business reviews and performance updates to clients
- Collaborate with internal teams to ensure client feedback shapes service delivery
- Hit and exceed client retention and growth targets
Skills & Attributes
- Strong commercial awareness and a proven track record of working to targets
- A natural communicator who builds rapport with ease
- Analytical thinker who enjoys problem-solving and spotting trends in data
- Experience in a client-facing, relationship management, or renewals-focused role
- Proactive, solutions-oriented mindset - you don’t wait for problems to arise
- Organised and detail-oriented, with strong time management skills
- Comfortable presenting, leading meetings, and influencing senior stakeholders
Client Relationship Manager in Chester employer: Robert Webb Recruitment
Join a dynamic and values-led company located near Chester, where your role as a Client Relationship Manager will be pivotal in nurturing long-term client partnerships. With a strong focus on employee well-being, enjoy benefits such as hybrid working, generous holiday allowances, and private health insurance, all within a supportive work culture that encourages personal and professional growth. This is an excellent opportunity for those looking to make a meaningful impact while advancing their career in a thriving environment.
